Solved IE 11 Windows Update installation failed code 9c59

[Riley7]

Hello,

Last week I did a clean install of Win 7. A few days later noticed Windows update had stopped working. I was unable to fix it so did a repair install of Windows.
Now all seems fine except I cannot update to IE 11. I get a 9c59 error and cant seem to fix this.
Windows Resource Protection did not find any integrity violations.

The log files are here: https://www.dropbox.com/s/5r2y7pthy5khtu0/CBS.rar?dl=0

Thanks

 

[ThrashZone]

Hi and welcome to SevenForums,
Mag download,
Select all and copy and paste the report contents here,
http://go.microsoft.com/fwlink/?LinkID=52012

 

[Riley7]

Thanks for the reply.

Is this really necessary? I have a purchased retail version with license, that I have been running for several years with no problem, until I had to reinstall.

I'm just a bit concerned about posting this online.

 

[torchwood]

That tool does not provide any personal info.

Its requested 99% of the time when anyone posts in this sub-forum.

Roy

 

[Riley7]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PKF84-QHFJ3-3DG7J
Windows Product Key Hash: 0Dxqy5Zx8jhKzyxYP/VoyYwfk7c=
Windows Product ID: 00426-292-6629183-85023
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {B6B5E142-337E-4F52-9C06-097650EA5037}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160902-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B6B5E142-337E-4F52-9C06-097650EA5037}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3DG7J</PKey><PID>00426-292-6629183-85023</PID><PIDType>5</PIDType><SID>S-1-5-21-1144912699-3208548870-535648766</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5Q-E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1306 </Version><SMBIOSVersion major="2" minor="5"/><Date>20080820000000.000000+000</Date></BIOS><HWID>64E03907018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A2392BC1622F28</Val><Hash>/l6FbDQFVGM2YVwXO5JrEV9qbVk=</Hash><Pid>81602-916-3673207-68750</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-292-662918-00-1033-7601.0000-2602016
Installation ID: 015204245012798042301993231130905653620452303561350262
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=
Use License URL: http://go.microsoft.com/fwlink/?LinkID=
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=
Partial Product Key: 3DG7J
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 9/16/2016 3:11:07 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:16:2016 05:38
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABgABAAEAAAABAAAAAgABAAEAln0qlv4pjCZGvGhlhDSsKQaeqLI21JgD0n9ylEbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC A_M_I_ OEMAPIC
FACP A_M_I_ OEMFACP
HPET A_M_I_ OEMHPET
MCFG A_M_I_ OEMMCFG
OEMB A_M_I_ AMI_OEM
OSFR A_M_I_ OEMOSFR
SSDT DpgPmm CpuPm

 

[torchwood]

Hi Riley,
are you using a proxy??
from the report

Processor Certificate URL: .................linkid=
Machine Certificate URL:....................linkid=
Use License URL: .............................linkid=
Product Key Certificate URL: ..............linkid=

It might be a posting glitch but those linkID's= should read
88338, 88339, 88341, 88340
Apart from that it looks fine

Roy

note is there a newer bios yours is dated 2008

 

[Riley7]

Hi Riley,
are you using a proxy??
from the report

Processor Certificate URL: .................linkid=
Machine Certificate URL:....................linkid=
Use License URL: .............................linkid=
Product Key Certificate URL: ..............linkid=

It might be a posting glitch but those linkID's= should read
88338, 88339, 88341, 88340
Apart from that it looks fine

Roy

note is there a newer bios yours is dated 2008

I reran the tool and the link ID's are as you said. I am not running a proxy. I always leave the bios alone because I don't know how to do it.

So, what can I do about IE ?

 

[torchwood]

Hi Riley,
can you post 1 days worth of the WindowsUpdate log, and run this prog copy/paste the output
http://www.sysnative.com/niemiro/apps/SFCFix.exe

Roy

 

[Riley7]

Here is the info, Thanks

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-09-18 12:40:28.042
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-09-18 12:49:35.270
----------------------EOF-----------------------
**************
WU Log

2016-09-18 12:50:21:982-0700 1 189 102 {00000000-0000-0000-0000-

000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The

following updates are downloaded and ready for installation. To install the updates, an administrator should log on to this
computer and Windows will prompt with further instructions: - Internet Explorer 11 for Windows 7 for x64-based Systems
2016-09-18 12:50:33:007 1064 17dc DnldMgr Preparing update for install, updateId = {3C4D3849

-4CC0-4160-BAD3-B3209E81C9B8}.206.
2016-09-18 12:50:33:022 1064 17dc DnldMgr ExtractUpdateFiles: 0x00000000
2016-09-18 12:50:33:022 4276 7b0 Misc =========== Logging initialized (build:

7.6.7601.23453, tz: -0700) ===========
2016-09-18 12:50:33:022 4276 7b0 Misc = Process: C:\Windows\system32\wuauclt.exe
2016-09-18 12:50:33:022 4276 7b0 Misc = Module: C:\Windows\system32\wuaueng.dll
2016-09-18 12:50:33:022 4276 7b0 Handler :::::::::::::
2016-09-18 12:50:33:022 4276 7b0 Handler :: START :: Handler: Command Line Install
2016-09-18 12:50:33:022 4276 7b0 Handler :::::::::
2016-09-18 12:50:33:022 4276 7b0 Handler : Updates to install = 1
2016-09-18 12:50:34:914 4276 7b0 Handler : Command line install completed. Return code =

0x00000000, Result = Succeeded, Reboot required = false
2016-09-18 12:50:34:914 4276 7b0 Handler :::::::::
2016-09-18 12:50:34:914 4276 7b0 Handler :: END :: Handler: Command Line Install
2016-09-18 12:50:34:914 4276 7b0 Handler :::::::::::::
2016-09-18 12:50:34:992 1064 17dc DnldMgr Preparing update for install, updateId =

{6FC739FB-E7FE-4859-9281-C9DA6C385886}.205.
2016-09-18 12:50:34:992 1064 17dc DnldMgr ExtractUpdateFiles: 0x00000000
2016-09-18 12:50:35:070 4276 7b0 Handler :::::::::::::
2016-09-18 12:50:35:070 4276 7b0 Handler :: START :: Handler: Command Line Install
2016-09-18 12:50:35:070 4276 7b0 Handler :::::::::
2016-09-18 12:50:35:070 4276 7b0 Handler : Updates to install = 1
2016-09-18 12:50:36:209 4276 7b0 Handler : Command line install completed. Return code =

0x00000000, Result = Succeeded, Reboot required = false
2016-09-18 12:50:36:209 4276 7b0 Handler :::::::::
2016-09-18 12:50:36:209 4276 7b0 Handler :: END :: Handler: Command Line Install
2016-09-18 12:50:36:209 4276 7b0 Handler :::::::::::::
2016-09-18 12:50:36:255 1064 17dc DnldMgr Preparing update for install, updateId = {785A87E7

-E4D4-4480-B28F-DC6F1CDCEB96}.206.
2016-09-18 12:50:36:255 1064 17dc DnldMgr ExtractUpdateFiles: 0x00000000
2016-09-18 12:50:36:255 4276 7b0 Handler :::::::::::::
2016-09-18 12:50:36:255 4276 7b0 Handler :: START :: Handler: Command Line Install
2016-09-18 12:50:36:255 4276 7b0 Handler :::::::::
2016-09-18 12:50:36:255 4276 7b0 Handler : Updates to install = 1
2016-09-18 12:50:37:447 4276 7b0 Handler : Command line install completed. Return code =

0x00000000, Result = Succeeded, Reboot required = false
2016-09-18 12:50:37:447 4276 7b0 Handler :::::::::
2016-09-18 12:50:37:447 4276 7b0 Handler :: END :: Handler: Command Line Install
2016-09-18 12:50:37:447 4276 7b0 Handler :::::::::::::
2016-09-18 12:50:37:447 1064 17dc DnldMgr Preparing update for install, updateId = {64027A15

-E6AE-4133-B904-18F5F61461BE}.206.
2016-09-18 12:50:37:447 1064 17dc DnldMgr ExtractUpdateFiles: 0x00000000
2016-09-18 12:50:37:447 4276 7b0 Handler :::::::::::::
2016-09-18 12:50:37:447 4276 7b0 Handler :: START :: Handler: Command Line Install
2016-09-18 12:50:37:447 4276 7b0 Handler :::::::::
2016-09-18 12:50:37:447 4276 7b0 Handler : Updates to install = 1
2016-09-18 12:50:37:962 1064 1338 Report REPORT EVENT: {FDB68010-79D1-4E9D-AEE4-

3447AC597CE1} 2016-09-18 12:50:32:960-0700 1 181 101 {7B3369E2-5608-495B-AF58-

A9F66C0676D2} 206 0 AutomaticUpdates Success Content Install Installation Started: Windows

successfully started the following update: Internet Explorer 11 for Windows 7 for x64-based Systems
2016-09-18 12:50:38:165 4276 7b0 Handler : Command line install completed. Return code =

0x00000000, Result = Succeeded, Reboot required = false
2016-09-18 12:50:38:165 4276 7b0 Handler :::::::::
2016-09-18 12:50:38:165 4276 7b0 Handler :: END :: Handler: Command Line Install
2016-09-18 12:50:38:165 4276 7b0 Handler :::::::::::::
2016-09-18 12:50:38:243 1064 17dc DnldMgr Preparing update for install, updateId = {25599F80

-DB8A-47B3-8DED-AD19E03A6BFA}.206.
2016-09-18 12:50:38:492 1064 17dc DnldMgr ExtractUpdateFiles: 0x00000000
2016-09-18 12:50:38:492 4276 7b0 Handler :::::::::::::
2016-09-18 12:50:38:492 4276 7b0 Handler :: START :: Handler: Command Line Install
2016-09-18 12:50:38:492 4276 7b0 Handler :::::::::
2016-09-18 12:50:38:492 4276 7b0 Handler : Updates to install = 1
2016-09-18 12:51:33:078 4276 7b0 Handler : WARNING: Command line install completed.

Return code = 0x00009c59, Result = Failed, Reboot required = false
2016-09-18 12:51:33:078 4276 7b0 Handler : WARNING: Exit code = 0x8024200B
2016-09-18 12:51:33:078 1064 d64 AU >>## RESUMED ## AU: Installing update

[UpdateId = {7B3369E2-5608-495B-AF58-A9F66C0676D2}]
2016-09-18 12:51:33:078 4276 7b0 Handler :::::::::
2016-09-18 12:51:33:078 1064 d64 AU # WARNING: Install failed, error = 0x80070643 /

0x00009C59
2016-09-18 12:51:33:078 4276 7b0 Handler :: END :: Handler: Command Line Install
2016-09-18 12:51:33:078 4276 7b0 Handler :::::::::::::
2016-09-18 12:51:33:078 1064 17dc Agent LogHistory called. idUpdate={7B3369E2-5608-

495B-AF58-A9F66C0676D2}.206, resultMapped=80070643, resultUnMapped=9C59
2016-09-18 12:51:33:125 1064 17dc Agent *********
2016-09-18 12:51:33:125 1064 d64 AU Install call completed.
2016-09-18 12:51:33:125 1064 17dc Agent ** END ** Agent: Installing updates [CallerId =

AutomaticUpdates]
2016-09-18 12:51:33:125 1064 d64 AU # WARNING: Install call completed, reboot

required = No, error = 0x00000000
2016-09-18 12:51:33:125 1064 17dc Agent *************
2016-09-18 12:51:33:125 1064 d64 AU #########
2016-09-18 12:51:33:125 1064 d64 AU ## END ## AU: Installing updates [CallId =

{3F2D96BF-2B24-4897-AA16-52F5E75AC364}]
2016-09-18 12:51:33:125 1064 d64 AU #############
2016-09-18 12:51:33:125 1064 d64 AU Install complete for all calls, reboot NOT needed
2016-09-18 12:51:33:125 1064 d64 AU Successfully wrote event for AU health state:0
2016-09-18 12:51:33:140 1064 1770 AU Getting featured update notifications.

fIncludeDismissed = true
2016-09-18 12:51:33:140 1064 1770 AU No featured updates available.
2016-09-18 12:51:34:123 1064 c64 AU No featured updates notifications to show
2016-09-18 12:51:34:123 1064 c64 AU UpdateDownloadProperties: 0 download(s) are still

in progress.
2016-09-18 12:51:34:123 1064 c64 AU Triggering Offline detection (non-interactive)
2016-09-18 12:51:34:123 1064 c64 AU AU setting pending client directive to 'Install

Complete Ux'
2016-09-18 12:51:34:123 1064 c64 AU Changing existing AU client directive from 'Progress

Ux' to 'Install Complete Ux', session id = 0x1
2016-09-18 12:51:34:123 1064 c64 AU AU setting pending client directive to 'Download

Approval'
2016-09-18 12:51:34:123 1064 c64 AU Changing existing AU client directive from 'Install

Complete Ux' to 'Download Approval', session id = 0x1
2016-09-18 12:51:34:341 1064 c64 AU Successfully wrote event for AU health state:0
2016-09-18 12:51:34:341 1064 ec4 AU #############
2016-09-18 12:51:34:341 1064 ec4 AU ## START ## AU: Search for updates
2016-09-18 12:51:34:341 1064 ec4 AU #########
2016-09-18 12:51:34:341 1064 ec4 AU <<## SUBMITTED ## AU: Search for updates

[CallId = {FC923F7A-A2C0-46D5-9B37-21A4663144DC}]
2016-09-18 12:51:34:341 1064 1338 Agent *************
2016-09-18 12:51:34:341 1064 1338 Agent ** START ** Agent: Finding updates [CallerId =

AutomaticUpdates]
2016-09-18 12:51:34:341 1064 1338 Agent *********
2016-09-18 12:51:34:341 1064 1338 Agent * Online = No; Ignore download priority = No
2016-09-18 12:51:34:341 1064 1338 Agent * Criteria = "IsInstalled=0 and

DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and

DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and

RebootRequired=1"
2016-09-18 12:51:34:341 1064 1338 Agent * ServiceID = {7971F918-A847-4430-9279-

4A52D1EFE18D} Third party service
2016-09-18 12:51:34:341 1064 1338 Agent * Search Scope = {Machine}
2016-09-18 12:51:35:277 1064 1338 Driver Matched driver to device PCI

\VEN_11AB&DEV_4320&SUBSYS_811A1043&REV_14
2016-09-18 12:51:35:277 1064 1338 Driver Status: 0x180200a, ProblemNumber: 00000000
2016-09-18 12:51:35:277 1064 1338 Driver Matched driver to device PCI

\VEN_11AB&DEV_6121&SUBSYS_82121043&REV_B1
2016-09-18 12:51:35:277 1064 1338 Driver Status: 0x180200a, ProblemNumber: 00000000
2016-09-18 12:51:35:277 1064 1338 Driver Matched driver to device PCI

\VEN_11AB&DEV_4364&SUBSYS_81F81043&REV_12
2016-09-18 12:51:35:277 1064 1338 Driver Status: 0x180200a, ProblemNumber: 00000000
2016-09-18 12:52:49:855 1064 1338 Agent WARNING: Failed to evaluate Installed rule,

updateId = {818701AF-1182-45C2-BD1E-17068AD171D6}.104, hr = 80242013
2016-09-18 12:53:50:108 1064 1338 Agent * Added update {FE70E0CB-909C-45BD-A816-

4EAD5CB02C4F}.100 to search result
2016-09-18 12:53:50:108 1064 1338 Agent * Added update {5219CB8D-EADA-4BBB-AA17-

B253892CE451}.100 to search result
2016-09-18 12:53:50:108 1064 1338 Agent * Added update {4F9AF231-5723-4A52-9293-

015D4E5D4CDF}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {7363544A-FCB9-45C7-8BE3-

0CC41D915671}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {A8F9826C-D3FB-479B-BC98-

2019C447FB2A}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {40281AED-F5E1-4CF2-B933-

247A7B569465}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {0A573204-A128-4B59-A9D7-

2C94347B6D65}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {9E928520-32A2-45CB-8BE1-

30524F9DCA22}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {85A1454B-5B3C-4419-8BE4-

36D2E1A5EFEA}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {E51EEE53-3F0E-4036-9E9C-

379EE8D5D2AE}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {80AEF0A5-249C-45A5-8DF1-

3B8F6FE7098F}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {CDAA29E4-7DD7-49E5-8D96-

50B907F1D999}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {0CA1E71F-4CDA-4F63-8775-

5720A2185895}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {87D29669-5FE2-49D9-BDB7-

5B36168988AD}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {B8581264-5B75-4DDD-964E-

6B46D2847E10}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {B57B109C-58C6-410A-87AB-

6EF7422826ED}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {951000A7-8631-414C-9FBD-

70B1B30C2E6F}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {0CA5D635-1450-4BF9-98AD-

88673C9CC19D}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {0338B2CB-EE95-4E8E-BB9C-

9019B1AC3D5E}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {3990251B-0690-4BBC-B59F-

904D0A912B36}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {98EC768A-B7B8-4DD8-92E1-

98421C0D3552}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {5FC10007-56AC-4BB1-B7C3-

9FA41B339359}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {E7F842D9-D61B-426E-9C39-

A50AB9BAF4A0}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {F57D17F2-7D2C-446C-A4F2-

AA3171B75B21}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {9696823F-09D7-4A41-B337-

AC36DAF2CEF8}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {C4BEB100-1D6E-4EF6-A67B-

BC0A051C1BE5}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {26D10780-DCCD-4833-8E9D-

C12A6C3B0647}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {0B6F6573-1C43-4AC8-B1BC-

C3A92B57814F}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {FEB4BA02-6F01-4954-AC77-

CA4B5AB00AAE}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {F88DF62E-49EF-4120-80D3-

CD6A4DCB3EE4}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {C937AD03-B5F3-45A8-ABD0-

CDCFACAC59D3}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {D234890A-D622-4724-AF11-

E97D130814B5}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {1C6A3D87-0EFD-45F4-AB18-

ECD902AC6C00}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {BD1897E6-C7AE-4912-8C4A-

F6986AC96597}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {975B083A-2469-4B09-89EB-

F756DA9654BC}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {258B6CA1-A8EC-4DFA-B619-

FB8CECAC6E2E}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent Update {FF434E78-8B6A-4860-BD0F-

4AC472E29063}.101 is pruned out due to potential supersedence
2016-09-18 12:53:50:109 1064 1338 Agent Update {566B95D4-66F6-47BA-8953-

02CAEA29022C}.101 is pruned out due to potential supersedence
2016-09-18 12:53:50:109 1064 1338 Agent Update {B932D155-4C7F-4CBC-8527-

D5DF17B0A220}.101 is pruned out due to potential supersedence
2016-09-18 12:53:50:109 1064 1338 Agent Update {B6C0F3C6-C368-4A76-A3BF-

BE068C7358F0}.101 is pruned out due to potential supersedence
2016-09-18 12:53:50:109 1064 1338 Agent Update {AAE5E2C7-3498-4F43-AF66-

AEC06A59713F}.102 is pruned out due to potential supersedence
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {0EDB0E28-0C35-41BA-B52C-

C8576E52C395}.202 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {1DDA3EC8-046D-4229-B5C9-

BFC11EBE8016}.103 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {94FDBC91-8954-4F4F-B82F-

44B02752D74A}.205 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {D30E6B99-5CA6-49D4-83C5-

7543236D341B}.204 to search result
2016-09-18 12:53:50:109 1064 1338 Agent Update {5F84379F-7C14-472F-B560-

62A0CDEC6F31}.204 is pruned out due to potential supersedence
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {7E3D95D0-AF45-48FA-917D-

8DD9CF4DFF43}.200 to search result
2016-09-18 12:53:50:109 1064 1338 Agent * Added update {7B3369E2-5608-495B-AF58-

A9F66C0676D2}.206 to search result
2016-09-18 12:53:50:109 1064 1338 Agent Update {0C028E91-F849-476D-94CD-

C5CD4CCBAD75}.200 is pruned out due to potential supersedence
2016-09-18 12:53:50:109 1064 1338 Agent Update {071ADFE6-D0AC-4600-A7B0-

45D90C648BDD}.104 is pruned out due to potential supersedence
2016-09-18 12:53:50:109 1064 1338 Agent Update {7F30088A-577C-466B-851D-

4D64F3A6C19C}.102 is pruned out due to potential supersedence
2016-09-18 12:53:50:109 1064 1338 Agent Update {D30818A0-E336-48C2-A0ED-

5DC2EF248069}.102 is pruned out due to potential supersedence
2016-09-18 12:53:50:109 1064 1338 Agent Update {78D605AF-CB18-4F1B-9F40-

805EB18D4F4D}.103 is pruned out due to potential supersedence
2016-09-18 12:53:50:109 1064 1338 Agent Update {856A1A60-D532-4086-B485-

EE25753330AA}.103 is pruned out due to potential supersedence
2016-09-18 12:53:50:109 1064 1338 Agent Update {C6CA5181-DDA8-4506-8DE2-

40957F118C8C}.104 is pruned out due to potential supersedence
2016-09-18 12:53:50:110 1064 1338 Agent * Added update {89FEBEA4-E23A-4FF5-9CA9-

D4FC9E768A70}.200 to search result
2016-09-18 12:53:50:110 1064 1338 Agent * Added update {C2D37DE8-9638-468D-9575-

5764F0D086D1}.200 to search result
2016-09-18 12:53:50:110 1064 1338 Agent Update {5AF4FF91-E9A7-45B3-841F-

AE886BB3C658}.201 is pruned out due to potential supersedence
2016-09-18 12:53:50:110 1064 1338 Agent Update {81E92824-528F-4583-B074-

406D9ED8701B}.200 is pruned out due to potential supersedence
2016-09-18 12:53:50:110 1064 1338 Agent * Added update {16888CC0-0F71-41FB-B4A1-

3BCE0A70A38B}.200 to search result
2016-09-18 12:53:50:110 1064 1338 Agent Update {95B42BE3-50BA-4AD2-908B-

AF3F10304827}.201 is pruned out due to potential supersedence
2016-09-18 12:53:50:110 1064 1338 Agent Update {547D2F41-089B-448F-9265-

79579EC92F80}.200 is pruned out due to potential supersedence
2016-09-18 12:53:50:110 1064 1338 Agent * Added update {93F71F39-CC0B-4474-9525-

53BE4A2B86F0}.200 to search result
2016-09-18 12:53:50:110 1064 1338 Agent * Added update {C89B1237-9A90-41D5-857B-

573C3D07346B}.202 to search result
2016-09-18 12:53:50:110 1064 1338 Agent Update {B9271F09-68F6-4AF6-A188-

340D1C9AD7CC}.200 is pruned out due to potential supersedence
2016-09-18 12:53:50:110 1064 1338 Agent * Added update {29A16CC3-ADC5-45CD-99B0-

50398E334137}.200 to search result
2016-09-18 12:53:50:110 1064 1338 Agent * Found 48 updates and 86 categories in search;

evaluated appl. rules of 3777 out of 7585 deployed entities
2016-09-18 12:53:50:110 1064 1338 Agent *********
2016-09-18 12:53:50:110 1064 1338 Agent ** END ** Agent: Finding updates [CallerId =

AutomaticUpdates]
2016-09-18 12:53:50:110 1064 1338 Agent *************
2016-09-18 12:53:50:116 1064 d64 AU >>## RESUMED ## AU: Search for updates

[CallId = {FC923F7A-A2C0-46D5-9B37-21A4663144DC}]
2016-09-18 12:53:50:116 1064 d64 AU # 48 updates detected
2016-09-18 12:53:50:117 1064 1338 Report REPORT EVENT: {6BE55B1A-CF97-4563-8FE1-

2DECB854644A} 2016-09-18 12:51:33:078-0700 1 182 101 {7B3369E2-5608-495B-AF58-

A9F66C0676D2} 206 80070643 AutomaticUpdates Failure Content Install Installation Failure:

Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows 7 for x64-based

Systems.
2016-09-18 12:53:50:121 1064 d64 AU #########
2016-09-18 12:53:50:121 1064 d64 AU ## END ## AU: Search for updates [CallId =

{FC923F7A-A2C0-46D5-9B37-21A4663144DC}]
2016-09-18 12:53:50:121 1064 d64 AU #############
2016-09-18 12:53:50:121 1064 d64 AU No featured updates notifications to show
2016-09-18 12:53:50:122 1064 d64 AU Successfully wrote event for AU health state:0
2016-09-18 12:53:50:147 1064 d64 AU Successfully wrote event for AU health state:0
2016-09-18 12:53:50:166 1064 1338 Report CWERReporter::HandleEvents - WER report upload

completed with status 0x8
2016-09-18 12:53:50:166 1064 1338 Report WER Report sent: 7.6.7601.23453 0x80070643

(0x9c59) B3369E2-5608-495B-AF58-A9F66C0676D2 Install 206 0 AutomaticUpdates {7971F918-A847-4430-9279-

4A52D1EFE18D} 0

 

[Riley7]

I just noticed this IE11_main.log which may be helpful.

00:00.593: Started: 2016/09/18 (Y/M/D) 12:50:40.177 (local)
00:00.656: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.718: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
00:00.765: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.796: INFO: Previous version of Internet Explorer: 8.0.7601.19104
00:00.812: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.843: INFO: ...and 11.1.0.0...
00:00.874: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.968: INFO: iexplore.exe version check success. Install can proceed.
00:00.983: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:01.014: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:01.030: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:01.061: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:01.623: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:02.153: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE12B73.tmp\Spelling_en.msu.
00:02.340: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:02.387: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE12B73.tmp\Hyphenation_en.msu.
00:02.465: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:03.900: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:04.212: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE12B73.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE12B73.tmp\IE11-support\HardwareBlockingList.xml"
00:05.585: INFO: Hardware support check succeeded. Installation will continue.
00:05.616: INFO: Windows 7 operating system detected.
00:05.632: INFO: Service pack major: 1
00:05.679: INFO: Service pack minor: 0
00:05.694: INFO: Service pack name: Service Pack 1
00:05.741: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)
00:05.788: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:05.819: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.23539 >= 6.1.7601.21863 (True)
00:05.850: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.23539 >= 6.1.7601.21728 (True)
00:05.866: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.23539 >= 6.1.7601.22045 (True)
00:05.897: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:05.944: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:05.975: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.23496 >= 6.1.7601.22444 (True)
00:06.022: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18939 >= 6.1.7601.18247 (True)
00:32.885: INFO: IE Setup prerequisite package for KB2834140 included: C:\Windows\TEMP\IE12B73.tmp\KB2834140_amd64.cab
00:33.119: INFO: IE Setup prerequisite package for KB2834140 included: C:\Windows\TEMP\IE12B73.tmp\KB2834140_amd64.cab
00:33.135: INFO: A local copy of the KB2834140 installation package has been copied to KB2834140_amd64.MSU.
00:33.182: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE12B73.tmp\IE-Spelling-en.cab
00:33.213: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE12B73.tmp\IE-Hyphenation-en.cab
00:33.353: INFO: Waiting for 1 prerequisite downloads.
00:33.431: INFO: Prerequisite download processes have completed. Starting Installation of 1 prerequisites.
00:33.494: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE12B73.tmp\KB2834140_amd64.cab /quiet /norestart
00:44.476: INFO: Process exit code 0x00000000 (0) [The operation completed successfully. ]
00:44.741: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:44.976: INFO: Waiting for 0 language pack downloads.
00:45.225: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
00:45.444: INFO: No reboot logic message NrApiStart(0), lParam=0x00462828 returned 0x00000000.
00:46.801: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:47.191: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:47.284: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE12B73.tmp\IE11-neutral.Downloaded.cab
00:47.347: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE12B73.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
00:51.715: INFO: Process 'C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE12B73.tmp\IE11-neutral.Downloaded.cab /quiet /norestart' exited with exit code 0x800F081E (-2146498530)
00:51.762: ERROR: Neutral package installation failed (exit code = 0x800f081e (2148468766)).
00:51.793: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
00:51.855: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:51.918: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:51.996: INFO: Waiting for Active Setup to complete.
00:52.074: ERROR: Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
00:52.183: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
00:52.261: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE12B73.tmp
00:52.417: INFO: Unable to remove directory C:\Windows\TEMP\IE12B73.tmp, marking for deletion on reboot.
00:52.776: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.078: Started: 2016/09/18 (Y/M/D) 13:53:40.645 (local)
00:00.141: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.172: Command line: "C:\Users\Tony\Desktop\IE11-Windows6.1-x64-en-us.exe"
00:00.203: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.250: INFO: Previous version of Internet Explorer: 8.0.7601.19104
00:00.281: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.312: INFO: ...and 11.1.0.0...
00:00.343: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.390: INFO: iexplore.exe version check success. Install can proceed.
00:00.421: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.453: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.499: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.546: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:02.434: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:02.481: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1DA97.tmp\Spelling_en.msu.
00:02.512: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:02.559: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1DA97.tmp\Hyphenation_en.msu.
00:02.590: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:04.181: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:04.446: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:04.618: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1DA97.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1DA97.tmp\IE11-support\HardwareBlockingList.xml"
00:05.039: INFO: Graphics Device Information: NVIDIA GeForce 9600 GT
00:05.055: INFO: Hardware support check succeeded. Installation will continue.
00:05.086: INFO: Windows 7 operating system detected.
00:05.101: INFO: Service pack major: 1
00:05.117: INFO: Service pack minor: 0
00:05.148: INFO: Service pack name: Service Pack 1
00:05.164: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)
00:05.179: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:05.211: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.23539 >= 6.1.7601.21863 (True)
00:05.242: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.23539 >= 6.1.7601.21728 (True)
00:05.257: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.23539 >= 6.1.7601.22045 (True)
00:05.273: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:05.304: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:05.320: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.23496 >= 6.1.7601.22444 (True)
00:05.335: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18939 >= 6.1.7601.18247 (True)
00:13.588: INFO: Download for KB2834140 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=303935 -> KB2834140_amd64.MSU.
00:13.650: INFO: Waiting for 1 prerequisite downloads.
00:14.196: INFO: Prerequisite download processes have completed. Starting Installation of 1 prerequisites.
00:14.290: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1DA97.tmp\KB2834140\Windows6.1-KB2834140-v2-x64.cab /quiet /norestart
00:36.816: INFO: Process exit code 0x00000000 (0) [The operation completed successfully. ]
00:36.910: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:36.972: INFO: Waiting for 0 language pack downloads.
00:37.004: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
00:37.238: INFO: No reboot logic message NrApiStart(0), lParam=0x03d42798 returned 0x00000000.
00:40.685: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:40.810: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:40.857: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1DA97.tmp\IE11-neutral.Downloaded.cab
00:40.888: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1DA97.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
01:52.040: INFO: Process 'C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1DA97.tmp\IE11-neutral.Downloaded.cab /quiet /norestart' exited with exit code 0x800F081E (-2146498530)
01:52.181: ERROR: Neutral package installation failed (exit code = 0x800f081e (2148468766)).
01:52.196: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
01:52.227: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
01:52.259: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
01:52.305: INFO: Waiting for Active Setup to complete.
01:52.321: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:57.344: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
02:02.399: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
02:07.406: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
02:12.788: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
02:18.155: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
02:25.362: INFO: Link clicked, opening URL in new window:'http://go.microsoft.com/fwlink/?LinkId=299204'
03:51.568: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
03:51.584: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1DA97.tmp
03:51.662: INFO: Unable to remove directory C:\Windows\TEMP\IE1DA97.tmp, marking for deletion on reboot.
03:51.740: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.062: Started: 2016/09/18 (Y/M/D) 13:57:46.840 (local)
00:00.140: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.187: Command line: "C:\Users\Tony\Desktop\IE11-Windows6.1-x64-en-us.exe"
00:00.203: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.296: INFO: Previous version of Internet Explorer: 8.0.7601.19104
00:00.390: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.421: INFO: ...and 11.1.0.0...
00:00.530: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.562: INFO: iexplore.exe version check success. Install can proceed.
00:00.608: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.655: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.702: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.764: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:02.496: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:02.527: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE19C8E.tmp\Spelling_en.msu.
00:02.558: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:02.590: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE19C8E.tmp\Hyphenation_en.msu.
00:02.621: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:03.931: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:04.181: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:04.243: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE19C8E.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE19C8E.tmp\IE11-support\HardwareBlockingList.xml"
00:04.836: INFO: Graphics Device Information: NVIDIA GeForce 9600 GT
00:04.852: INFO: Hardware support check succeeded. Installation will continue.
00:04.852: INFO: Windows 7 operating system detected.
00:04.867: INFO: Service pack major: 1
00:04.883: INFO: Service pack minor: 0
00:04.883: INFO: Service pack name: Service Pack 1
00:04.898: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)
00:04.914: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:04.976: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.23539 >= 6.1.7601.21863 (True)
00:04.992: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.23539 >= 6.1.7601.21728 (True)
00:05.023: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.23539 >= 6.1.7601.22045 (True)
00:05.039: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:05.054: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:05.101: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.23496 >= 6.1.7601.22444 (True)
00:05.117: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18939 >= 6.1.7601.18247 (True)
00:12.917: INFO: Download for KB2834140 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=303935 -> KB2834140_amd64.MSU.
00:12.964: INFO: Waiting for 1 prerequisite downloads.
00:13.338: INFO: Prerequisite download processes have completed. Starting Installation of 1 prerequisites.
00:13.479: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE19C8E.tmp\KB2834140\Windows6.1-KB2834140-v2-x64.cab /quiet /norestart
00:27.924: INFO: Process exit code 0x00000000 (0) [The operation completed successfully. ]
00:28.018: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:28.049: INFO: Waiting for 0 language pack downloads.
00:28.111: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
00:28.174: INFO: No reboot logic message NrApiStart(0), lParam=0x00122798 returned 0x00000000.
00:31.247: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:31.294: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:31.325: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE19C8E.tmp\IE11-neutral.Downloaded.cab
00:31.356: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE19C8E.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
01:39.045: INFO: Process 'C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE19C8E.tmp\IE11-neutral.Downloaded.cab /quiet /norestart' exited with exit code 0x800F081E (-2146498530)
01:39.217: ERROR: Neutral package installation failed (exit code = 0x800f081e (2148468766)).
01:39.295: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
01:39.404: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
01:39.575: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
01:39.669: INFO: Waiting for Active Setup to complete.
01:39.731: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:44.770: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:49.887: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:55.098: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
02:00.121: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
02:05.378: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
02:11.868: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
02:12.367: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE19C8E.tmp
02:12.679: INFO: Unable to remove directory C:\Windows\TEMP\IE19C8E.tmp, marking for deletion on reboot.
02:12.944: INFO: Released Internet Explorer Installer Mutex

 

[torchwood]

Hi Riley,
according to the IE main log
00:05.741: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)

please install then try IE11.

Roy

 

[Riley7]

Hi Riley,
according to the IE main log
00:05.741: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)

please install then try IE11.

Roy

I just tried manually installing Windows6.1-KB2834140-v2-x86.msu and got this message: The update is not applicable to your computer.
I see 6.2.9200.16570 on an image before the repair install.

 

[torchwood]

Hi Riley,
can you go to
c > windows > system32 > d3d11.dll

it should look the same as mine see screenshot
(can you also click on the security tab > trusted installer > all but special permissions should be ticked

IF the file details DO NOT show the same as mine

from an command prompt

wusa /uninstall /kb:2834140

reboot

re-install the update
Access Denied

Dont know what that access denied message is about just clicked on link took me to the KB ???

reboot

try ie11 again

Roy

 

[Riley7]

Do I need to use a path with this? Like C:\windows etc

wusa /uninstall /kb:2834140

 

[torchwood]

that will allready be there when you open the admin command.

Roy

 

[Riley7]

I just gave it a try. The uninstall appeared to go ok, but after reboot it was still there. I reran the command and it said no such file was found.
Windows update then offered IE 11 and KB2834140, which I think is the updated version of file I removed. I let it install both. The KB installed and IE failed. Screenshot is the current d3d11.dll.

I will try to Paste the WU.log on the next post. If too many letters, will attach it.

 

[Riley7]

The log attached.

The trusted installer has all permissions allowed for d3d11.dll, except special.

 

[Riley7]

Just ran wusa /uninstall /kb:2834140 again. Rebooted and this time tried to install the manually downloaded file Windows6.1-KB2834140-v2-x86.msu.

The installer popup read " the update is not applicable to your computer".

Also found a different IE 11 installer it seems, EIE11_EN-US_WOL_WIN7.EXE. Unable to find out any info on it. File size is 30.7 MB, vs. Windows6.1-x64-en-us.exe at 53.3 MB.

 

[torchwood]

Hi Riley,
Yours is different to mine
wrong version/date/size.
lookin at log.

Roy

 

[torchwood]

Hi Riley,
still falling over in the same place.
Can you post the details of your graphics card, it might be as your system is quite old that the newer D3.dll is incompatible.(latest Asus driver 301.42 june 2012 if still 9600gt)
also the Bios upgrades check to see what changes Would have been made if you updated.

please update your ethernet driver, and are there any others showing problems.

Roy