IE10 fails to install on HP laptop running Win 7 Ultimate 32 bit

[dalchina]

Hi, HP G60 214 EM (European/UK). Nvidia GeForce 8200M. 32 bit Windows, now Win 7. It's about 4 years old now, I guess.

 

[VistaKing]

Driver for

:ar: Graphics Driver for NVIDIA nForce MCP77MV Chipset


Download



Click on the Download button

 

[dalchina]

Yep, thanks, had that installed before, 2009 version. Present in C:\SWSETUP\

So I installed it just to see what would happen.. and Action Centre still shows a driver update (which doesn't download), PnPDriverNotFound as before.

 

[VistaKing]

Where is it saying PnPDriverNotFound. Can you get any Details for that?

 

[dalchina]

Hi, thanks. For a moment I thought there was a chance of having solved it, but no. Probably after installing the driver above, I noted Windows Update offered the graphics driver update and the nForce controller. So I accepted those, and restarted. The graphics driver is now back to a 2013 version.

Here's the detail: (Note the reference to 'a new device attached to your computer').

1. Windows Update shows nothing.

2. From Action Centre (Download and install a Driver Update):

Control Panel\All Control Panel Items\Action Center\Message Details

This solution could not be downloaded

Most likely causes:
Your computer was unable to download the solution at this time. Check to make sure your computer is connected to the Internet, and then try to download the solution again later.

3. Then View all problems this applies to:

The solution applies to these problems

Solution: Download and install a missing driver

Received: Please wait while the information is prepared

Source Summary Date Status
Driver software installation Could not find driver software 04/02/2013 10:20 Solution available

Driver software installation Could not find driver software 04/02/2013 10:20 Solution available

Scripted Diagnostics Native Host PnPDriverNotFound 04/02/2013 10:34 Solution available
Scripted Diagnostics Native Host PnPDriverNotFound 04/02/2013 10:20 Solution available

4. Click on Driver Software installation
Could not find driver software

Description
Windows detected a new device attached to your computer, but could not find the driver software it needs to make the device usable. Each device manufacturer typically includes driver software of a CD that comes with the device, or as a download from its website. The hardware ID of your device is PCI\VEN_10DE&DEV_0753&SUBSYS_360A103C&REV_A2.

Problem signature
Problem Event Name: PnPDriverNotFound
Architecture: x86
Hardware Id: PCI\VEN_10DE&DEV_0753&SUBSYS_360A103C&REV_A2
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

5. Click on Scripted Diagnostics Native Host

PnPDriver NotFound
Problem signature
Problem Event Name: PnPDriverNotFound
Problem Signature 01: x86
Problem Signature 02: PCI\VEN_10DE&DEV_0753&SUBSYS_360A103C&REV_A2
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Extra information about the problem
Bucket ID: 166049771

 

[VistaKing]

Try this download


Download

 

[dalchina]

Just noted one driver scanner program reports updates available for
nForce PCI System Management
nVidia GeForce 8200M
and unplugged devices

STK1160 (a USB video capture device, which I have, and for which a driver is installed)
and
Sonix ST50220 USB Video Camera (Which I've never had)

 

[VistaKing]

IT could be for your laptop's webcam.

 

[dalchina]

Hi, I'm fairly sure it is the webcam.
It certainly doesn't work.. and did - and with this windows installation.

Imaging devices
Device on USB2.0 Hub properties
Driver date 21/6/06
version 6.1.7601.17514
No drivers are installed for this device
- Update driver
=> the best driver is already installed

Uninstall, restart
=> same.

Tried the driver you suggested.. another old HP driver- webcam unaffected.

I've found a number of posts where users lost their webcam and could never get it back again by ordinary means.

There doesn't seem a specific driver for it on HPs website.

I've no idea exactly what caused this, except it may be linked to attempting the IE10 update.

If desperate, I do have some disk images... but would lost some changes in going back some time of course..

 

[VistaKing]

Can you show a PrntScrn of your device manager

 

[dalchina]

Hi- it's pretty boring, I'm afraid. I've enabled hidden devices in this view.

One comment I read suggested the webcam may be installed using a program supplied with the laptop.. Cyberlink Youcam.

I have that installed, but of course the webcam isn't working.

I'll try reinstalling it.. seems a weird way to deal with a lost driver.

Oh, dev mgr only lists the one driver entry under Imaging Devices.. so there's not a conflict.

 

[VistaKing]

Your device manager looks good . Try to use a program that uses webcam like Skype .

 

[dalchina]

Presently am looking thru this:
https://h10025.www1.hp.com/ewfrf/wc...veCategory&cc=us&dlc=en&lc=en&product=3879661

(HP Troublehooting, my PC, etc.. There's quite a bit about webcams.)

Despite the dev mgr appearing clear, it shows no driver installed (first attachment)

But it should identify the webcam as this: (2nd attachment)

I've also tried downloading and installing the original Cyberlink Youcam as suggested in 'Troubleshooting'.

 

[dalchina]

Sorry.. those attachments are both how it should be.. if there were a driver installed

 

[dalchina]

These show what I actually have- driver details, but no driver installed. Hmm.

Time for a registry edit?

 

[dalchina]

Ok, so change of plan. Most people find a lost internal webcam driver impossible to fix. So I've restored my Windows and apps partitions from a disk image taken before I tried updating to IE10.

My PC had also begun to hang during the shutdown phase of restart after all this, so this was inevitable.

=> Webcam back, Dev Mgr entry now shows HP Webcam.
=> Restart ok.

After applying Windows Updates, bar one NVidia driver update (which downloaded, but failed repeatedly) I manually installed the Feb '13 one I had.

Action Centre still shows a driver update pending.. the same as above.
I guess that's consistent with windows update, anyway.

So I'm just left with a Windows Update Nvidia graphics driver, which can only be a month or so out of date, and avoiding IE10.

 

[NoelDP]

The Windows graphics driver may well be a lot older than the one your' using - simply ignore it, or hide it.
Please post new SFC and CheckSUR logs, and we'll take a look and see what's there that may block IE10.

 

[dalchina]

Hi, sorry for the delay.. after restoring the disk image had some other things to update, and other things intervened.

This time sfc /scannow fails... umm, I can't make anything of the log myself..

 

[dalchina]

Also found these IE10 log files still present.. the hardware check seems ok.

 

[NoelDP]

The IE10 logs are interesting - they show that at the time, you had both BitDefender and Advanced System Care installed.

If this is still the case, you are likely to have major problems.
UNINSTALL Advanced System Care - after attempting to undo anything its registry cleaner has managed to screw up.