Solved IE11 Install Failure. Error 9C59

[agizmo]

Hi forums,

I'm having issues updating my Windows Pro x64 laptop to IE 11. Windows update give error code 9C59 and the offline installer also fails. Any help would be appreciated. Attached are my logs.

 

[fireberd]

See this thread. It has been asked many times on this forum.
http://www.sevenforums.com/windows-...-11-update-won-t-install-error-code-9c59.html

 

[agizmo]

See this thread. It has been asked many times on this forum.
http://www.sevenforums.com/windows-...-11-update-won-t-install-error-code-9c59.html

I saw that thread, but the instructions for this forum said "Never, under any circumstances, follow the instructions posted to another user who appears to be having the same problem as you (unless specifically instructed to). Windows Update problems are very computer specific and following instructions made to another user will probably do more harm than good."

I do not know what *.mum, manifests, or packages are broken on my system and need help parsing the log files. I was worried that applying the fixes for Cyber Coach could cause issues for my system.

 

[Cyber Coach]

I'm very sure you are correct. Everyone seems to be missing different components.

One thing I noticed that you didn't run is SFC /scannow with a command prompt as Administrator. (Right click on Command Prompt, run as administrator)

This does a validation and I know that the results are also required. Mine came out clean but I was missing lots of packages.

 

[agizmo]

I'm very sure you are correct. Everyone seems to be missing different components.

One thing I noticed that you didn't run is SFC /scannow with a command prompt as Administrator. (Right click on Command Prompt, run as administrator)

This does a validation and I know that the results are also required. Mine came out clean but I was missing lots of packages.

Oh, sorry. I did, but it was during a previous reboot. The prompt windows said it came back clean, but I'll run it again and upload the log files again.

 

[techtitan100]

you are not suppose to post your data in another thread stay in this thread and that way Noel will be able to help you instead of helping 2 people in one thread

 

[agizmo]

I rebooted, ran SURT, ran sfc /scannow, and tried to install IE11. Here is an updated copy of my logs.

 

[techtitan100]

Noel will assist you now that you have uploaded your logs

 

[NoelDP]

I'll try, anyhow

Here's the major error from the CBS.log file - CheckSUR was clear...

2014-04-25 11:35:02, Info                  CSI    0000032f Couldn't find the hash of component: Microsoft-Windows-IE-InternetExplorer, Version = 11.2.9600.17041, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\854a4fa1015dcfe133f699224ddaf8184bc76218d56440730bb5bcbf88d59ade.cat".
2014-04-25 11:35:02, Error                 CSI    [EMAIL="00000330@2014/4/25:15:35:02.968"][COLOR=#0066cc]00000330@2014/4/25:15:35:02.968[/COLOR][/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2014-04-25 11:35:06, Error                 CSI    00000331 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #6757847# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2014-04-25 11:35:06, Error                 CSI    00000332 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #6757846# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2014-04-25 11:35:06, Error                 CSI    00000333 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #6757845# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2014-04-25 11:35:06, Error                 CSI    00000334 (F) CRYPT_E_NOT_FOUND #6757597# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2014-04-25 11:35:06, Error                 CSI    00000335 (F) CRYPT_E_NOT_FOUND #6757074# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
2014-04-25 11:35:06, Error                 CSI    00000336 (F) CRYPT_E_NOT_FOUND #6757073# 4681970 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
[gle=0x80092004]
2014-04-25 11:35:06, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2014-04-25 11:35:06, Info                  CSI    [EMAIL="00000337@2014/4/25:15:35:06.453"][COLOR=#0066cc]00000337@2014/4/25:15:35:06.453[/COLOR][/EMAIL] CSI Transaction @0x12aee30 destroyed
2014-04-25 11:35:06, Info                  CBS    Perf: Resolve chain complete.
2014-04-25 11:35:06, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2014-04-25 11:35:06, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]

This implies corruption in the COMPONENTS registry hive.


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

 

[agizmo]

Thanks Noel. Here is a copy of the Components registry from my system. http://1drv.ms/QHRy8n

 

[NoelDP]

There's no reference anywhere in your COMPONENTS hive of anything to do with that patch - which would tend to imply that it's the download that's corrupt rather than anything else.

I would suggest downloading it and attempting to install it offline..
Download Cumulative Security Update for Internet Explorer 11 in Windows 7 x64 Edition (KB2929437) from Official Microsoft Download Center

 

[agizmo]

There's no reference anywhere in your COMPONENTS hive of anything to do with that patch - which would tend to imply that it's the download that's corrupt rather than anything else.

I would suggest downloading it and attempting to install it offline..
Download Cumulative Security Update for Internet Explorer 11 in Windows 7 x64 Edition (KB2929437) from Official Microsoft Download Center

I installed the update, rebooted, made sure all updates besides IE11 were installed, rebooted, and tried installing IE11 again. Got the same error message. Attached is the CBS log from this attempt.

 

[NoelDP]

That patch shouldn't have been able to install if IE11 isn't installed already!


Please upload your C:\Windows\windowsupdate.log file - I'll see if anything makes sense to me there.

 

[agizmo]

That patch shouldn't have been able to install if IE11 isn't installed already!


Please upload your C:\Windows\windowsupdate.log file - I'll see if anything makes sense to me there.

One Windows Update log as requested. I would again like to thank you Noel for helping with this issue.

 

[NoelDP]

What Anti Virus products have EVER been installed on this machine?
I can't see any specific cause for the failure to update in the logs - but the 643/9c59 error often indicates some major corruption somewhere, which may be best dealt with by a repair install.

 

[agizmo]

What Anti Virus products have EVER been installed on this machine?
I can't see any specific cause for the failure to update in the logs - but the 643/9c59 error often indicates some major corruption somewhere, which may be best dealt with by a repair install.

That I cannot answer. I don't know what the factory image from Lenovo came with. However, for over a year the system has been using Microsoft Security Essentials. Looking at the registry I see references to Symantec/Norton so I can only assume it was something from them back in 2012.

 

[NoelDP]

In that case we need to run at least the NRT - dregs from Norton software can cause all sorts of strange problems.


Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

then reboot to a Clean Boot, and see if the update installs...
How to perform a clean boot in Windows

 

[agizmo]

In that case we need to run at least the NRT - dregs from Norton software can cause all sorts of strange problems.


Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

then reboot to a Clean Boot, and see if the update installs...
How to perform a clean boot in Windows

I followed all of these instructions, but the installation of IE11 still failed. However, I'm happy to report that I have successfully installed IE 11 on my laptop.

How? I tried the standalone installer for IE11, which failed. The installer said to check the C:\Windows\IE_Main.log file to see why everything failed. As you can see below I was getting error 0x80092004 for the IE11-neutral.Downloaded.cab file. I did a Google search for "0x80092004 IE11" and read the information found at internet explorer - Can't Install IE 10 on brand new Windows 7 - Super User. The recommendation was to run "pkgmgr /up:<Microsoft-Windows-IE & Microsoft-Windows-Internet-Explorer packages lower that v.11.XXX>". I did that, rebooted, ran the stand alone installer and everything worked like it should.

00:00.000: ====================================================================
00:00.000: Started: 2014/04/27 (Y/M/D) 19:52:51.699 (local)
00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.000: Command line: "C:\Users\Mike\Downloads\IE11-Windows6.1-x64-en-us.exe" 
00:00.000: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.000: INFO:    Previous version of Internet Explorer: 8.0.7601.18404
00:00.000: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.016: INFO:    ...and 11.1.0.0...
00:00.016: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.016: INFO:    iexplore.exe version check success. Install can proceed.
00:00.016: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.016: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.016: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.016: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:00.593: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.609: INFO:    Extracted Spelling dictionary for en to C:\windows\TEMP\IE196F1.tmp\Spelling_en.msu.
00:00.609: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.624: INFO:    Extracted Hyphenation dictionary for en to C:\windows\TEMP\IE196F1.tmp\Hyphenation_en.msu.
00:00.624: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:01.357: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:02.652: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:02.715: INFO:    Launched program to check hardware: "C:\windows\TEMP\IE196F1.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\windows\TEMP\IE196F1.tmp\IE11-support\HardwareBlockingList.xml"
00:02.917: INFO:    Graphics Device Information: Intel(R) HD Graphics 4000
00:02.917: INFO:    Hardware support check succeeded. Installation will continue.
00:02.917: INFO:    Windows 7 operating system detected.
00:02.917: INFO:    Service pack major: 1
00:02.917: INFO:    Service pack minor: 0
00:02.917: INFO:    Service pack name:  Service Pack 1
00:02.917: INFO:    Version Check for (KB2834140) of C:\windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:02.933: INFO:    Version Check for (KB2670838) of C:\windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:02.933: INFO:    Version Check for (KB2639308) of C:\windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:02.933: INFO:    Version Check for (KB2533623) of C:\windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:02.933: INFO:    Version Check for (KB2731771) of C:\windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:02.933: INFO:    Checking for correct version of C:\windows\Fonts\segoeui.ttf.
00:02.933: INFO:    Version Check for (KB2786081) of C:\windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:02.949: INFO:    Version Check for (KB2888049) of C:\windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
00:02.949: INFO:    Version Check for (KB2882822) of C:\windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:07.348: INFO:    Waiting for 0 prerequisite downloads.
00:07.363: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:07.363: INFO:    Waiting for 0 language pack downloads.
00:07.363: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
00:07.395: INFO:    No reboot logic message NrApiStart(0), lParam=0x006d1530 returned 0x00000000.
00:07.675: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:07.675: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:07.691: INFO:    Installing with the downloaded package. C:\windows\TEMP\IE196F1.tmp\IE11-neutral.Downloaded.cab
00:07.691: INFO:    Launched package installation: C:\windows\SysNative\dism.exe /online /add-package /packagepath:C:\windows\TEMP\IE196F1.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
00:35.958: INFO:    Process exit code 0x80092004 (-2146885628) [Cannot find object or property. ]
00:35.990: ERROR:   Neutral package installation failed (exit code = 0x80092004 (2148081668)).
00:36.005: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
00:36.005: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:36.021: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:36.036: INFO:    Waiting for Active Setup to complete.
00:37.534: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
00:48.251: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
00:48.267: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:48.267: INFO:    SQM Upload returned 403
00:52.027: INFO:    Cleaning up temporary files in: C:\windows\TEMP\IE196F1.tmp
00:52.167: INFO:    Unable to remove directory C:\windows\TEMP\IE196F1.tmp, marking for deletion on reboot.
00:52.167: INFO:    Released Internet Explorer Installer Mutex

I think we can mark this thread as solved. Thanks Noel for your help.

 

[GeekEcosse]

You Sir are a genius! If you live in Scotland I would happily buy you a pint!