IE8 and Explorer are Crashing

[racerjm]

I am new to Windows 7 (and this is my first post) but I am having a horrible time with crashing web-pages and windows explorer.

Below are two event logs. Any ideas?

Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdadb
Exception code: 0xc0000005
Fault offset: 0x000464f2
Faulting process id: 0xfe0
Faulting application start time: 0x01cad77dac34e34c
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 18fd0fcc-4371-11df-811b-001a92836875

Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aeba271
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdadb
Exception code: 0xc0000005
Fault offset: 0x000464f2
Faulting process id: 0xf38
Faulting application start time: 0x01cad777e9d35e00
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 27fbb060-436b-11df-8fbb-001a92836875

 

[richc46]

tryu with add ons removed

Tools>internet options>advanced>reset

 

[racerjm]

I have reset the add on's and IE8 still crashes.

 

[richc46]

OK I tried the easy, but it did not work

Read and try this. I cannot suggest that you make any of the downloads suggested in the article, because I do not know if they contain virus etc

0xc0000005 Error - Quick Fixes & Solutions to 0xc0000005

 

[racerjm]

Thanks. I have done several of these in my attempt to solve these problems. I have used a registry cleaner (Registry Booster), checked for spyware, malware and viruses, tested memory (bought new and tested with it), constantly updated video drivers, have the latest service packs from Windows, and removed Norton Antivirus all to no avail. The only items left are the DEP and printer drivers and I believe that I had these problems before I installed the printer drivers.

 

[richc46]

Did this just start?

 

[racerjm]

I have just looked deeper into my event viewer and found quite a few errors. Take a look, perhaps it will shed some light on my issues.

 

[richc46]

When did the problem begin?

 

[racerjm]

Sorry I forgot the to answer the question, no, this has been going on since I installed Windows 7. I had no problems previously with Windows NT (yeah, I know but it worked flawlessly). Since I have purchased memory and a new video card to try an solve these issues.

 

[richc46]

It is a bad install, you may have to do clean install. If you want to know how, I will help with the information that you need. You have to save everything and reinstall the programs.

 

[racerjm]

I have done that twice.

 

[richc46]

Turn off your computer and then boot. Listen closely for the number of beeps length and number then report back.

 

[racerjm]

I have done this twice. I will try a third time tomorrow again. Any additional advice?

 

[richc46]

Look at my last post. Do not reinstall yet that does not seem to work.

 

[Nem]

Though you used IE i guess in No-Addons Mode.. what did you install after these clean installs.. i mean iv'e had this sorta issue but it was due to a printer add-on i didn't update.

 

[racerjm]

I have only one short beep.

 

[racerjm]

I have Office 2003, Norton Antivirus, Malewarebytes, Tivo Desktop, Quciktime, and host of HP software that came with the printer. Do you think I should uninstall all the HP stuff?

 

[racerjm]

Yes, I am currently using IE8 with no add-ons.

 

[Nem]

Try it, mine is HP also. Worth a shot ...updated or not.

 

[richc46]

Try it in safe mode. Press f8 repeately during boot.