Imaging Devices - Unknown Device

[jmrpjb]

I have attached a view of what's listed in my device manager because there are two "unknown devices" listed under "Imaging Devices" and I have no idea what they are. The manufacturer is Creative Technology Ltd. but that's about all I know. Every time I start up my PC I get the message, "updating drivers" and then, "update failed" but the only thing that's not working properly is I can't seem to upload photos from my Canon Powershot any more. (That is in another post)

Does anyone know if these are connected?

 

[maxie]

Hi there .. Difficult to see that Screenshot .. Follow the Link below .. Looks like a Scanner HP ?

http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[jmrpjb]

Here's another attempt at the screenshot:

And a larger version

(it doesn't appear any larger when I preview this post?)

Anyway, back to my 'unknown device'. As I indicated, the only thing that's not working properly (as far as I know) is my Canon Powershot but that can't be what 'unknown device' represents, can it?

And, just to let you know, I'm using a Brother aio printer, scanner, copier, fax and the web cam that came with the PC is working fine.

Any thoughts?

Thank you for your help.

 

[maxie]

Hi there .. Its very difficult to see .. Go to the Unknown Device select it right click then Property's Details if there is a Hardware ID there please post it .. I have really bad eye sight ..

 

[jmrpjb]

There are 3 tabs for Unknown Device Properties
GENERAL
DRIVER
DETAILS
GENERAL - type: Imaging devices
- manufacturer: Creative Technology Ltd.
- Location: Unknown
DRIVER - Driver version: 2.0.36.0
- Digital Signer: Microsoft Win Hardware
Compatibility Pulisher
Driver Details:
C:\\Windows\system32\CtClsCol.dll
C:\\Windows\system32\DRIVERS\CtAudDrv.sys
C:\\Windows\system32\DRIVERS\CtClsFlt.sys
C:\\Windows\system32\drivers\ksthunk.sys
DETAILS
Property: Device class guid
Value: {6bdd1fc6-810f-11d0-bec7-08002be2092f}

 

[maxie]

Hi there ... I was hoping for a Hardware ID PCI Ven Numbers ... Do you have a Webcam ?

 

[maxie]

Imaging Device
Class = Image
ClassGuid = {6bdd1fc6-810f-11d0-bec7-08002be2092f}
This class includes drivers of still-image capture devices, digital cameras, and scanners.

 

[maxie]

Just read your other Post .. Looks to be the Camera is the problem ..

 

[jmrpjb]

I was looking at some of the other, (similar problems) posts and one refers to the card reader driver. I'm leaning toward the problem being the card reader in my PC. When I insert the card I click it in (I hear the clicking sound) but then I can just pull it out without having to click it in again. (I hope you know what I mean). Also, I was able to see 2-1/2 pics out of about 20. I mean I was able to open them; the rest just remain icons which nothing will open (I.E., Paint, WMP etc.). So, this makes me think it's not the camera or the card, but the card reader.


Oh, one more thing. When I plug the camera in with a usb cable, nothing seems to happen. (Just to reiterate, when I insert the card, the list of programs changes to include CANON_DC (E but there's no file with pics in it.) The file where I used to find the pics wascalled DCIM but nothing like that appears now.

 

[maxie]

Hi there You have a DEll 2020 all in one ... I could not find any Drivers on Dell Website for your Card Reader .. How ever I think the one below might work .. If there is a problem with it ...


Driver Details | Dell US

 

[jmrpjb]

Thank you for responding. I downloaded the driver software from - Driver Details | Dell US. Then when I restarted I got the message(searching windows update) and then the message(update failed). And in the device manager, (search automatically for updated driver software) I get the message that Windows has determined the driver software is up to date. However when I choose (browse my computer) I get the message that Windows has encountered a problem installing the driver software for your device ATTACH]306966[/ATTACH]

 

[maxie]

Hi there .. Sorry i cannot see the Screen shots .. If you can please tell me what they say .. Or try posting them again ..

Though i know you have problems with this method too ...


http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[jmrpjb]

I don't know why my images don't load properly as I'm following the instructions. (Paste to Paint, Brouse, Open (repeat if more than one image) then upload.) I tried enlarging the images

 

[Ranger4]

Hi there .. Sorry i cannot see the Screen shots .. If you can please tell me what they say .. Or try posting them again ..

Though i know you have problems with this method too ...


http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Maxie, I have found that if you click on the OP's image, then wait for it to open & then left click on it again it enlarges the image to be able to be seen very easily. I hope that helps you.

 

[maxie]

Many thanks Ranger .. Yes that is a big help .. I am as blind as a bat

 

[Ranger4]

Jmrpjb. Does your Canon camera have a software DVD?. If it does then load that onto your computer & read any manuals that may be included on it. It should also have the necessary drivers as well.
If not, try going to the Canon camera website & see if you can find the right drives for your camera & follow any download & installation instructions.
Before loading any new drivers it would be a good idea to go into device manager & uninstall those 2 unknown devices.

 

[Ranger4]

Many thanks Ranger .. Yes that is a big help .. I am as blind as a bat

I am glad that helped Maxie, it was really only by accident that I discovered that, as I had a job to read them as well. My eye sight is still OK but I really couldn't read them, easily.

 

[maxie]

All I could see was a blue square Ranger Your advice is spot on too .. The Camera is the problem