Intel display adapter causing problem

[HT2013]

Hello everyone.
I am facing a problem and would like to get some help.
My laptop started getting prob last month. It rebooted and then got prob at the startup.
First i thought this is because of my avast internet security, so i uninstalled it but it didn't help.

In Safe mode with networking, i was unable to connect to the internet.
I did many experiments,so that i can run the windows in normal mode and finally i found a way.
Out of the 2 display adapters, i disabled "Intel (R) HD graphics" and now my windows is running fine.

I know the performance is not good but that's okay. The only prob is that i am not able to use the
hibernation which i need very much.

So please help me. i am not good in tech, so fixing such things isn't easy for me.

PS: Its a windows 7 pro. Check disk scan, full anti virus scan etc already performed.

 

[ringel05]

Hello everyone.
I am facing a problem and would like to get some help.
My laptop started getting prob last month. It rebooted and then got prob at the startup.
First i thought this is because of my avast internet security, so i uninstalled it but it didn't help.

In Safe mode with networking, i was unable to connect to the internet.
I did many experiments,so that i can run the windows in normal mode and finally i found a way.
Out of the 2 display adapters, i disabled "Intel (R) HD graphics" and now my windows is running fine.

I know the performance is not good but that's okay. The only prob is that i am not able to use the
hibernation which i need very much.

So please help me. i am not good in tech, so fixing such things isn't easy for me.

PS: Its a windows 7 pro. Check disk scan, full anti virus scan etc already performed.

What's the computer brand and specs? How old is the computer? The graphics card may be failing, not an unusual occurrence or there could be a software conflict, have you installed any third party apps related to graphics or monitoring system hardware? Recent MS update that included graphics drivers?

 

[HT2013]

Thanks fore replying.
There are few windows updates pending. I did try to install them but none of them resolved the issue, then i did a system restore.
Few are: security monthly quality roll up
Advanced Micro driver media 3/21/2016
July 2017 preview of quality rollup for .net

I can't recall i installed any new app or software. BTW, Its few years old HP tm2 touchsmart.

 

[ringel05]

Thanks fore replying.
There are few windows updates pending. I did try to install them but none of them resolved the issue, then i did a system restore.
Few are: security monthly quality roll up
Advanced Micro driver media 3/21/2016
July 2017 preview of quality rollup for .net

I can't recall i installed any new app or software. BTW, Its few years old HP tm2 touchsmart.

Okay, there have been some issues with the Advanced Micro driver media update, did you uninstall that update?

 

[HT2013]

Okay, there have been some issues with the Advanced Micro driver media update, did you uninstall that update?

Yes, its shown under optional updates. Yet to install.

 

[ringel05]

Yes, its shown under optional updates. Yet to install.

Uuuummmm. Does HP have a diagnostics in BIOs? If you haven't already you might want to run it, it will tell you if your graphics card is failing.

 

[HT2013]

Uuuummmm. Does HP have a diagnostics in BIOs? If you haven't already you might want to run it, it will tell you if your graphics card is failing.

should i download and use the first tool ? HP PC Hardware Diagnostics | HP® Official Site

 

[ringel05]

should i download and use the first tool ? HP PC Hardware Diagnostics | HP® Official Site

You probably don't need it as you said your computer was only a couple of years old therefore the diagnostic tool is already in your BIOs.

Running the test from the startup screen (boot) If your computer was manufactured in 2008 or later, you may be able to run a hardware diagnostic test during the startup process. To do so, turn on the computer and press the F9 key during the screen with the HP or Compaq logo.
Figure : Example of Boot screen that displays the key press to enter the BIOS test.

Diagnostic Tools opens and performs a variety of hardware tests. Green checkmarks appear next to hardware items that pass the test. Any problems found are reported.
Figure : Screen example: Diagnostic Tools test

 

[HT2013]

Thanks you for the details.Although its older than a couple of years but not older than 2008 for sure.
Let me test and post the results.

 

[ringel05]

Thanks you for the details.Although its older than a couple of years but not older than 2008 for sure.
Let me test and post the results.

Just be aware that a full diagnostic could take up to two hours to complete.

 

[HT2013]

I tried it but could only find a test for hdd and memory. do i need to download that diagnostic tool from p website ?

 

[ringel05]

I tried it but could only find a test for hdd and memory. do i need to download that diagnostic tool from p website ?

From the HP support site? Yes, if it's not as comprehensive as to test all hardware you can always uninstall it.

 

[HT2013]

From the HP support site? Yes, if it's not as comprehensive as to test all hardware you can always uninstall it.

No, i tried the default one but didn't find the option. will download and use the HP tool now

 

[HT2013]

Update: Please see the scan results in the attached screenshot. Although i don't think it did check the display adapter.

 

[ringel05]

Update: Please see the scan results in the attached screenshot. Although i don't think it did check the display adapter.

Yeah it did check it, your video card is dead or dying but the (potential) good new is you might be able to replace it, i.e. it may not be built into the mobo (mother board).

https://support.hp.com/ee-en/document/c00007413

 

[HT2013]

Oh, so video memory means display adapter. I don't know how it suddenly got a prob.
I thank you for the help. wouldn't be able to find this much of info without your help.