Intermittent BSOD - STOP: 0x0000007E Possibly hardware issue

[ultronator]

My computer is crashing with a BSOD intermittently. I can't do anything to reliably reproduce it, it just happens seemingly randomly. It seems to happen every other day. Most of the time it happens when I play the game Medieval II: Total War, but I've gone entire sessions for hours without it happening too. It also happened today when watching videos on steam.

I reinstalled Windows 7 (Home Premium 64 bit edition) very recently about 2 weeks ago. I don't have any hardware that's listed as unknown or missing its driver in the Device Manager.

The error looked like this (I took a picture but I don't want to type the whole thing here):

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Technical information:
*** STOP: 0x0000007E (0XFFFFFFFFC0000005,0xFFFFF80002C6EBD6,0xFFFFF880031B6688,0xFFFFF880031B5EE0)

I'm hoping the dump file I attached will be sufficient.

Any help is appreciated, Thanks.

System Configuration:
Alienware Aurora R3
CPU: Intel Core i5-2300 (2.8GHz)
GPU: GeForce GTX 560 Ti
HD: 320GB Western Digital 7200RPM
RAM: 8GB Dual Channel DDR3 at 1333M Hz (4 sticks of 2 GB)
Sound Card: Sound Blaster X-Fi Xtreme Audio
DVD Burner: 24X CD/DVD burner (DVD+/-RW)
OS: Windows 7 (Home Premium 64-bit)

 

[axe0]

Please check {windows partition}\windows\minidump and check if there are any dump files saved.
There are dump files missing.
Please make sure your pc is configured for small dump files How to configure minidump | Windows 7 tutorial

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU and cooling system.
How to fill in your system specs:

 

[Jealot]

Just FYI to the OP - you accidentally put "GTX 5600 Ti" in your System Specs profile instead of "GTX 560 Ti".

~ Joshua (Jealot)

 

[ultronator]

Here's the dump file from c:\Windows\Minidump.

I followed this tutorial before posting: http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

...but I can go through the other one and post what you need as well.

Thanks

 

[ultronator]

My user profile should have all of the most up to date computer information.

 

[axe0]

Only a dump won't be enough..
Run the tool and upload the zip

 

[ultronator]

All information from the SystemInfo.exe tool has been copied and pasted into "System Spec" under my profile.

My original post contained a zip file (CARLOS-PC-Thu_11_05_2015_202813_39.zip) uploaded by following the steps here: Blue Screen of Death (BSOD) Posting Instructions
Is there some other tool I should be using to create the zip file?

After your suggestion, I changed the Windows setttings from Kernel Memory dump to Small memory dump, so I'm just waiting for it to crash again. In the mean time, can you look at the zip file I attached called: 110515-20170-01.zip? This contains the only Minidump I could find for the BSOD incident.

 

[axe0]

You need to run the tool for full data, only a single dump is not enough.

 

[derekimo]

It's corrupt anyway,

BugCheck 3B, {c0000005, fffff80002cbfca0, fffff88006a42f50, 0}

***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

 

[ultronator]

Looks like there were a couple of crashes yesterday. I ran dm log collector again (I don't see any options for full data or anything like that with this tool), but it looks like it found 2 more dump files from yesterday, so I'm hoping that having multiple will shed some light on the situation.

 

[axe0]

Outside of mouse and keyboard, is there anything connected through USB?

1: kd> k
Child-SP          RetAddr           Call Site
fffff880`02b8ea08 fffff800`02c8f7a9 nt!KeBugCheckEx
fffff880`02b8ea10 fffff800`02c8e420 nt!KiBugCheckDispatch+0x69
fffff880`02b8eb50 fffff880`03e32aa2 nt!KiPageFault+0x260
fffff880`02b8ece0 fffff800`02d4620c [COLOR="Red"]USBPORT[/COLOR]!USBPORT_TxCsqInsertIrpEx+0x66
fffff880`02b8ed10 fffff880`03e3577e nt!IoCsqInsertIrpEx+0x8c
fffff880`02b8ed50 fffff880`03e45811 [COLOR="red"]USBPORT[/COLOR]!USBPORT_Core_QueueTransferUrb+0x192
fffff880`02b8ed90 fffff880`03e454e0 [COLOR="red"]USBPORT[/COLOR]!USBPORT_ControlTransfer+0xc5
fffff880`02b8ee10 fffff880`03e4dee8 [COLOR="red"]USBPORT[/COLOR]!USBPORT_ProcessURB+0xb44
fffff880`02b8eec0 fffff880`03e27b00 [COLOR="red"]USBPORT[/COLOR]!USBPORT_PdoInternalDeviceControlIrp+0x138
fffff880`02b8ef00 fffff880`00ee57a7 [COLOR="red"]USBPORT[/COLOR]!USBPORT_Dispatch+0x1dc
fffff880`02b8ef40 fffff880`00eed789 ACPI!ACPIDispatchForwardIrp+0x37
fffff880`02b8ef70 fffff880`00ee5a3f ACPI!ACPIIrpDispatchDeviceControl+0x75
fffff880`02b8efa0 fffff880`045a7566 ACPI!ACPIDispatchIrp+0x12b
fffff880`02b8f020 fffff880`045d7d8b [COLOR="red"]usbhub[/COLOR]!UsbhFdoUrbPdoFilter+0xde
fffff880`02b8f050 fffff880`045a5fb7 [COLOR="red"]usbhub[/COLOR]!UsbhPdoInternalDeviceControl+0x373
fffff880`02b8f0a0 fffff880`00e11617 [COLOR="Red"]usbhub[/COLOR]!UsbhGenDispatch+0x57
fffff880`02b8f0d0 fffff880`00e5ad28 Wdf01000!FxIoTarget::SubmitSync+0x24b
fffff880`02b8f180 fffff880`03ac9762 Wdf01000!imp_WdfUsbTargetDeviceSendControlTransferSynchronously+0x36c
fffff880`02b8f4a0 00000000`00000000 [COLOR="Red"]netr28ux[/COLOR]+0x82762

Please check your ethernet driver for updates
Driver Reference Table - netr28ux.sys

*** WARNING: Unable to verify timestamp for netr28ux.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28ux.sys
1: kd> lmvm netr28ux
start             end                 module name
fffff880`03a47000 fffff880`03bc5000   netr28ux T (no symbols)           
    Loaded symbol image file: netr28ux.sys
    Image path: netr28ux.sys
    Image name: netr28ux.sys
    Timestamp:        [COLOR="Red"]Tue Nov 09 10:44:53 2010[/COLOR] (4CD91815)
    CheckSum:         001809EA
    ImageSize:        0017E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Another dump shows the nvidia video driver
Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0484a000 fffff880`0532d000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR="red"]Sat Oct 03 03:54:49 2015[/COLOR] (560F3569)
    CheckSum:         00A9E36F
    ImageSize:        00AE3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[ultronator]

No usb devices plugged in except for the keyboard and mouse. The netr28ux driver should be the most recent. The date matches the one listed on the dell alienware support site. I clean installed the video card, selecting only the graphics and physX driver. Just waiting now for it to crash again.