Internet connected but no access

[wooja978]

1. Is this a wired or wireless connection issue? Wireless

2. Who is your Internet Service Provider (ISP)? New Zealand

3. What type of Broadband connection are you using? DSL

4. What is the exact Make and Model of your Modem, Router or Modem/Router Combo - Linksys

5. What is the Name of the Anti-Virus, Security or Firewall Software installed from the problematic computer - n/a

I recently purchased a wireless USB and installed the EDUP driver for it. It appears there is connectivity but I have no internet access. I have looked everywhere but am unsure how to fix this problem. Your help is much appreciated! Thanks.

 

[A Guy]

Welcome to Seven Forums wooja978. Can you ping a website?

Start> In search box type cmd.exe> Enter> When command prompt opens type

ping www.sevenforums.com

Enter

Does it successfully connect?

If so, Start> All programs> Windows Update

Does Update connect?

A Guy

 

[wooja978]

hi a guy. thanks for the welcome message.

i tried pinging. it says ping request could not find host xxx. please check the name and try again.

windows update doesn't work either.

what could it be ?

 

[PeaB4YouGo]

Hi wooja

I wouldn't worry about Windows Update. That's not going to work until we get your connectivity issue solved.

From the looks of it, I'd suggest you delete your current connection, and try to set it up from scratch. First thing is to be sure that you're actually connecting to "Linksys50". It seems obvious, but again, there can be things you miss... Be sure that you're telling the configuration that this is your home network, not public or something like that.

Once this is completed, show us another IPCONFIG /ALL and we'll go from there.

 

[wooja978]

Thanks for the reply Pea.

I reinstalled the driver, but am unsure how to change public -> home etc. Could you explain please?

Here's the new ipconfig/all


Windows IP Configuration

Host Name . . . . . . . . . . . . : jason-Komputer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : E8-4E-06-11-17-63
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8188CU Wireless LAN 802.11n USB 2.0 Network Adapter
Physical Address. . . . . . . . . : E8-4E-06-11-17-63
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20) #2
Physical Address. . . . . . . . . : 40-61-86-01-E7-E8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : 00-02-00-00-16-00
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

 

[A Guy]

All your media states are media disconnected. I'm not at all good with wireless as I have never set it up. Have you tried connecting directly with an ethernet cable? Something to try

Start> In search box type cmd> Right click cmd.exe in results above and choose Run as administrator> When command prompt loads type

netsh winsock reset

Enter

This will cause no harm if it doesn't help.

A Guy

 

[PeaB4YouGo]

That's why I'm asking to set up a completely new connection to the LinkSys network. Set it up from scratch. It looks like there are more than one connection setup on the sys (maybe one for home, one for work) for the wireless adapter. I'm just trying to get a good connection and work up.

 

[chev65]

1. Is this a wired or wireless connection issue? Wireless

2. Who is your Internet Service Provider (ISP)? New Zealand

3. What type of Broadband connection are you using? DSL

4. What is the exact Make and Model of your Modem, Router or Modem/Router Combo - Linksys

5. What is the Name of the Anti-Virus, Security or Firewall Software installed from the problematic computer - n/a

I recently purchased a wireless USB and installed the EDUP driver for it. It appears there is connectivity but I have no internet access. I have looked everywhere but am unsure how to fix this problem. Your help is much appreciated! Thanks.

When it appears that you are connected but not online then most likely the router requires a reset in order to fix the problem. Have you tried to reset the router yet?

After resetting the router it's required that you type in the SSID, type of security, encryption, password etc. then create a new wireless profile for this connection. You should remove or delete the old wireless profiles.

 

[PeaB4YouGo]

When it appears that you are connected but not online then most likely the router requires a reset in order to fix the problem. Have you tried to reset the router yet?

I think we need to understand that you're not just asking OP to reboot the router, but to reset it to factory and start the process of setting up everything from scratch. Correct?

 

[wooja978]

Hey guys,

Thanks for the replies. I have tried the netsh winsock reset to no avail. I am hesitant to reset the router as I am boarding at another person's house with multiple computers on the network. If that is what's needed though, I could have a sit down with everyone and try to convince them.

Pea, I have reinstalled the adapter driver, is that what you meant?

Thanks

 

[PeaB4YouGo]

No. I'm sure that when you look at Network and Sharing, you find more than one wireless connection. You may not be using them, but they're there. I'm saying get rid of all of the old connections and start fresh. Be sure you're hitting the correct SSID, the correct security protocols, the whole enchilada.

 

[chev65]

Hey guys,

Thanks for the replies. I have tried the netsh winsock reset to no avail. I am hesitant to reset the router as I am boarding at another person's house with multiple computers on the network. If that is what's needed though, I could have a sit down with everyone and try to convince them.

Pea, I have reinstalled the adapter driver, is that what you meant?

Thanks

After resetting the router it's required that you type in the SSID, type of security, encryption, password etc. then create a new wireless profile for this connection. You should remove or delete the old wireless profiles.

If you can't access the router and other machines are connected to this router with a valid IP then simply move on to where I mentioned removing the old wireless profiles from "Manage Wireless Connections" which you can access from the Network and Sharing Center.

Try creating a new wireless profile for this connection, it sometimes helps to find out what type of security, password and encryption the router is set up to use then designate those when you set up the new wireless profile.