Internet: parts of the internet not connectable

[wpte]

So lately, I have problems connecting to several sites.
Several topics are out there, but I didn't manage to find any solution, so I'll ask again

I noticed this because I couldn't connect battlefield bad company 2 to the ea servers (to sign in).
now, no need to panic I thought, things like that happen, but it has been going on for a week, so I started to investigate.

While trying some EA domains I found that Support Home Page wouldn't load up on my windows 7 64bit (sp1).
now this site does load up on my dual-booted linux... as well as on any other pc in my network. In fact, I even tried my mobile network on windows 7 but it simply wont load!

So I went trough this list of things I tried out:

• Removing ESET internet security (nod32) using the special uninstall tool
• Turning off windows firewall
• Resetting windows firewall to defaults
• flushing dns cache
• reset host file
• renew LAN connection
• reset tcp/ip stack
• microsoft fix it firewall repair tool
• Several network solution finders in windows
• Direct connection to my modem
• Restore windows to earliest point I could find

now I dunno... but that seems to sum up all possible fixes I'm aware of...
Nothing seems to help.
It's a fresh installed windows 7 (just a month old), and apart from this thing it runs fine.

Windows tool:

"Source (customersupport.ea.com) is online, but doesn't respond to connection attempts".
Well windows is right about that...
I can resolve (nslookup) the address from cmd, I can even ping it successfully!

For now I installed a squid proxy server on my linux router to connect to every website, but that still doesn't fix my game.
More-over, WHAT could this be? because I'm completely in the dark here
and I rarely say that

 

[anta]

are your AV and Anti Malware upto date ?
run a scan and see how you go.

some malware messes with the way your computer connects to the web so it could be worth a shout.

for malware I would try Malwarebytes.org tis a download install. if you have probs with it download it from another computer, then install in safemode.
if you can access other websites, try the online scanner on f-secure

let us know how you go

 

[anta]

great game by the way, I love the sniping!!

 

[wpte]

Tried with ESET, microsoft security essentials, malwarebytes, f-secure online scan, trend micro online scan...
All full scans, nothing.

I'm quite an experienced user, and the last time I detected a malicious file is a long long time ago
you're right tho, it could have been

I still blame it on a windows thing tho...

 

[Ztruker]

Try doing a Clean Boot, see if that makes any difference.

See here: How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

 

[wpte]

Try doing a Clean Boot, see if that makes any difference.

See here: How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

good idea indeed.
But no difference

I even tried safe mode with networking functionality but same result

 

[chev65]

If you can post your ipconfig /all it may show problems which can help to solve this connection issue.

 

[wpte]

If you can post your ipconfig /all it may show problems which can help to solve this connection issue.

Sure, I masked some parts for privacy
Or some parts should be really vital, but it looks to me like a common output.
I hope the dutch is not a big issue, since the layout is the same on every windows.

Windows IP-configuratie

   Hostnaam  . . . . . . . . . . . . : Home-PC
   Primair DNS-achtervoegsel . . . . :
   Knooppunttype . . . . . . . . . . : hybride
   IP-routering ingeschakeld . . . . : nee
   WINS-proxy ingeschakeld . . . . . : nee
   DNS-achtervoegselzoeklijst. . . . : my.home.network

Ethernet-adapter voor Local Area Connection 4:

   Mediumstatus. . . . . . . . . . . : medium ontkoppeld (disconnected)
   Verbindingsspec. DNS-achtervoegsel:
   Beschrijving. . . . . . . . . . . : TAP-Win32 Adapter V9
   Fysiek adres. . . . . . . . . . . : 00-FF-EF-73-43-6F
   DHCP ingeschakeld . . . . . . . . : ja
   Autom. configuratie ingeschakeld  : ja

Ethernet-adapter voor Local Area Connection:

   Verbindingsspec. DNS-achtervoegsel: my.home.network
   Beschrijving. . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet
   Fysiek adres. . . . . . . . . . . : ************
   DHCP ingeschakeld . . . . . . . . : ja
   Autom. configuratie ingeschakeld  : ja
   IPv6-adres. . . . . . . . . . . . : 2001:**********(voorkeur)
   Tijdelijk IPv6-adres. . . . . . . : 2001:**********(voorkeur)
   Link-local IPv6-adres . . . . . . : fe80::**********(voorkeur)
   IPv4-adres. . . . . . . . . . . . : 192.168.2.12(voorkeur)
   Subnetmasker. . . . . . . . . . . : 255.255.255.0
   Lease verkregen . . . . . . . . . : maandag 24 januari 2011 23:34:03
   Lease verlopen. . . . . . . . . . : woensdag 26 januari 2011 0:07:18
   Standaardgateway. . . . . . . . . : fe80::**************
                                       192.168.2.1
   DHCP-server . . . . . . . . . . . : 192.168.2.1
   DNS-servers . . . . . . . . . . . : 192.168.2.1
                                       192.168.2.1
   Primaire WINS-server. . . . . . . : 192.168.2.1
   NetBIOS via TCPIP . . . . . . . . : ingeschakeld

Tunnel-adapter voor isatap.my.home.network:

   Verbindingsspec. DNS-achtervoegsel: my.home.network
   Beschrijving. . . . . . . . . . . : Microsoft ISATAP Adapter
   Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP ingeschakeld . . . . . . . . : nee
   Autom. configuratie ingeschakeld  : ja
   Link-local IPv6-adres . . . . . . : fe80::*************(voorkeur)
   Standaardgateway. . . . . . . . . :
   DNS-servers . . . . . . . . . . . : 192.168.2.1
                                       192.168.2.1
   NetBIOS via TCPIP . . . . . . . . : uitgeschakeld

Tunnel-adapter voor Local Area Connection* 11:

   Verbindingsspec. DNS-achtervoegsel:
   Beschrijving. . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP ingeschakeld . . . . . . . . : nee
   Autom. configuratie ingeschakeld  : ja
   IPv6-adres. . . . . . . . . . . . : 2001**********(voorkeur)
   Link-local IPv6-adres . . . . . . : fe80::*********(voorkeur)
   Standaardgateway. . . . . . . . . :
   NetBIOS via TCPIP . . . . . . . . : uitgeschakeld

Tunnel-adapter voor isatap.{****************}:

   Mediumstatus. . . . . . . . . . . : medium ontkoppeld
   Verbindingsspec. DNS-achtervoegsel:
   Beschrijving. . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP ingeschakeld . . . . . . . . : nee
   Autom. configuratie ingeschakeld  : ja

Tunnel-adapter voor isatap.{****************}:

   Mediumstatus. . . . . . . . . . . : medium ontkoppeld (disconnected)
   Verbindingsspec. DNS-achtervoegsel:
   Beschrijving. . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP ingeschakeld . . . . . . . . : nee
   Autom. configuratie ingeschakeld  : ja

and yes, ipv6 is working fine.
if I disable ipv6 no change regarding the ea.com problem.

 

[anta]

isn't bfbc2 a steam game? I have an xbox....
do u have problems launching other steam games. also as I remember my lengthy forays on bf2. does the new game rely on punk buster being installed and working correctly?

 

[wpte]

isn't bfbc2 a steam game? I have an xbox....
do u have problems launching other steam games. also as I remember my lengthy forays on bf2. does the new game rely on punk buster being installed and working correctly?

it's on steam, but I got it via the ea store.
I have no problems with any game apart from games that require ea login.
I can't even login to the EA servers with my account, so punkbuster has nothing to do with that, especially because I can't connect to the website mentioned above with a browser as well, while I can with linux or any other computer in the network.

 

[chev65]

If you can post your ipconfig /all it may show problems which can help to solve this connection issue.

Sure, I masked some parts for privacy
Or some parts should be really vital, but it looks to me like a common output.
I hope the dutch is not a big issue, since the layout is the same on every windows.

Windows IP-configuratie
 
   Hostnaam  . . . . . . . . . . . . : Home-PC
   Primair DNS-achtervoegsel . . . . :
   Knooppunttype . . . . . . . . . . : hybride
   IP-routering ingeschakeld . . . . : nee
   WINS-proxy ingeschakeld . . . . . : nee
   DNS-achtervoegselzoeklijst. . . . : my.home.network
 
Ethernet-adapter voor Local Area Connection 4:
 
   Mediumstatus. . . . . . . . . . . : medium ontkoppeld (disconnected)
   Verbindingsspec. DNS-achtervoegsel:
   Beschrijving. . . . . . . . . . . : TAP-Win32 Adapter V9
   Fysiek adres. . . . . . . . . . . : 00-FF-EF-73-43-6F
   DHCP ingeschakeld . . . . . . . . : ja
   Autom. configuratie ingeschakeld  : ja
 
Ethernet-adapter voor Local Area Connection:
 
   Verbindingsspec. DNS-achtervoegsel: my.home.network
   Beschrijving. . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet
   Fysiek adres. . . . . . . . . . . : ************
   DHCP ingeschakeld . . . . . . . . : ja
   Autom. configuratie ingeschakeld  : ja
   IPv6-adres. . . . . . . . . . . . : 2001:**********(voorkeur)
   Tijdelijk IPv6-adres. . . . . . . : 2001:**********(voorkeur)
   Link-local IPv6-adres . . . . . . : fe80::**********(voorkeur)
   IPv4-adres. . . . . . . . . . . . : 192.168.2.12(voorkeur)
   Subnetmasker. . . . . . . . . . . : 255.255.255.0
   Lease verkregen . . . . . . . . . : maandag 24 januari 2011 23:34:03
   Lease verlopen. . . . . . . . . . : woensdag 26 januari 2011 0:07:18
   Standaardgateway. . . . . . . . . : fe80::**************
                                       192.168.2.1
   DHCP-server . . . . . . . . . . . : 192.168.2.1
   DNS-servers . . . . . . . . . . . : 192.168.2.1
                                       192.168.2.1
   Primaire WINS-server. . . . . . . : 192.168.2.1
   NetBIOS via TCPIP . . . . . . . . : ingeschakeld
 
Tunnel-adapter voor isatap.my.home.network:
 
   Verbindingsspec. DNS-achtervoegsel: my.home.network
   Beschrijving. . . . . . . . . . . : Microsoft ISATAP Adapter
   Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP ingeschakeld . . . . . . . . : nee
   Autom. configuratie ingeschakeld  : ja
   Link-local IPv6-adres . . . . . . : fe80::*************(voorkeur)
   Standaardgateway. . . . . . . . . :
   DNS-servers . . . . . . . . . . . : 192.168.2.1
                                       192.168.2.1
   NetBIOS via TCPIP . . . . . . . . : uitgeschakeld
 
Tunnel-adapter voor Local Area Connection* 11:
 
   Verbindingsspec. DNS-achtervoegsel:
   Beschrijving. . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP ingeschakeld . . . . . . . . : nee
   Autom. configuratie ingeschakeld  : ja
   IPv6-adres. . . . . . . . . . . . : 2001**********(voorkeur)
   Link-local IPv6-adres . . . . . . : fe80::*********(voorkeur)
   Standaardgateway. . . . . . . . . :
   NetBIOS via TCPIP . . . . . . . . : uitgeschakeld
 
Tunnel-adapter voor isatap.{****************}:
 
   Mediumstatus. . . . . . . . . . . : medium ontkoppeld
   Verbindingsspec. DNS-achtervoegsel:
   Beschrijving. . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP ingeschakeld . . . . . . . . : nee
   Autom. configuratie ingeschakeld  : ja
 
Tunnel-adapter voor isatap.{****************}:
 
   Mediumstatus. . . . . . . . . . . : medium ontkoppeld (disconnected)
   Verbindingsspec. DNS-achtervoegsel:
   Beschrijving. . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP ingeschakeld . . . . . . . . : nee
   Autom. configuratie ingeschakeld  : ja

and yes, ipv6 is working fine.
if I disable ipv6 no change regarding the ea.com problem.

How many of those tunnel adaptors are showing up on the rest of your ipconfig?

 

[wpte]

How many of those tunnel adaptors are showing up on the rest of your ipconfig?

this is the complete output, there isn't more

I got my TAP adapter for openvpn, for connectiong to my servers.
2 tunnel adaptors for isatap, 1 being disconnected and the other one connected to my local dhcp server
And a teredo adaptor

 

[wpte]

I looked at tcpview at what's going on
When I try to visit the customersupport site the connection doesn't pass "SYN_SENT"

 

[chev65]

I looked at tcpview at what's going on
When I try to visit the customersupport site the connection doesn't pass "SYN_SENT"

Have you tried resetting winsock? I didn't see that on your list.

netsh winsock reset catalog (reset winsock entries)

Other than that it might be a DNS problem or something.

 

[wpte]

I looked at tcpview at what's going on
When I try to visit the customersupport site the connection doesn't pass "SYN_SENT"

Have you tried resetting winsock? I didn't see that on your list.

netsh winsock reset catalog (reset winsock entries)

Other than that it might be a DNS problem or something.

Just tried that, rebooted windows still no change

But when it would be a DNS problem, could I resolve and ping the domain name?
The thing is, chrome also is able to resolve the ip, the correct one.
Also I noticed ping doesn't show up in tcpview from sysinternals, is this because it's programmed on a lower level?

Anyway, when trying squid, a proxy installed on my router it does work.
Also I checked the cache at openDNS and everything matches.
I don't use my ISP dns because it sometimes responds after half a minute
All other computers connected to the same router work fine, including the problem maker when it's booted into linux.

So I dunno, but this doesn't seem like a DNS problem:huh:

 

[wpte]

Well guess what...
I tried connecting today, without doing ANYTHING about networking after all these attempts to fix it.
And it worked!
it simply worked!
I'm confused right now, how suddenly things do work, but I'm glad it does
thanks for the help you guys.