Internet won't connect with ethernet cable.

shadow2201

The Combine
Power User
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211
Location
Iowa
Hey everyone, got an issue that's stumping me.

I bought a new computer here at work, and am having issues getting the ethernet port to work. I know the port itself works because it worked on Windows 7 when I first got the computer, but when I got it, I immediately did a clean install of Windows 8.1(media that came with the computer so I know it's compatible). Since I've installed Windows 8.1, it hasn't worked.

Things I've tried:
-Disabling the ethernet adapter and re-enabling it.
-Uninstalling the ethernet driver and restarting the computer to have it installed again.
-Unplugging and re-plugging in the switch, router, and modem.
-Tried cable on a different computer to make sure it wasn't my cable or port.
-Tried a different cable with my current computer.

I don't know what else to do.

I get this error:
qsq2PS1JNeie3yr1NP+r+PxyJ2SJZdJ46AAAAAElFTkSuQmCC

etherneterror.png


I've tried ipconfig /release and ipconfig /renew, and it doesn't change a thing.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 8700
OS
Microsoft Windows 10 Professional 64-bit
CPU
Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
Motherboard
Dell Inc.
Memory
8.00 GB
Graphics Card(s)
NVIDIA GeForce GT 720
Monitor(s) Displays
3 x LG Flatron E2350
Screen Resolution
1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
1 TB Seagate
Keyboard
Dell Wired Keyboard
Mouse
Logitech M705
Antivirus
Trend Micro
In elevated command:
Code:
ipconfig/all
Post output
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Default Gateway . . . . . . . . . : 10.10.10.1
DHCP Server . . . . . . . . . . . : 10.10.10.10
DNS Servers . . . . . . . . . . . : 10.10.10.10
192.168.1.10


The 10.10.10 stuff is for the wireless connection. Did you enter 192.168.1.10 manually?
What is 10.10.10.1 and 10.10.10.10 ?

Is this really a fresjh win8.1 install? No special services like APPLE BONJOUR service installed?
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
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