ipv6 no internet

[Woodhouse588]

my ipv6 has no internet connection and therefore i cannot use the internet on my pc. attached screenshots of ip config and network status.

 

[benjy206]

Everyone's computer is like that you don't need ipv6. It isn't up and running yet. That shouldn't effect your internet.

 

[benjy206]

Please try the following commands in cmd for me.

ping www.google.ie
(post back results)

 

[Woodhouse588]

what commands?

 

[benjy206]

open command prompt by going to - start - all programs - accessories - command prompt

then type:

ping www.google.ie

 

[chev65]

my ipv6 has no internet connection and therefore i cannot use the internet on my pc. attached screenshots of ip config and network status.

IPv6 is actually used internally with Windows for a number of functions including Homegroup connectivity but it doesn't connect to the internet in the true sense. IPv4 is the one that counts and you are showing a valid IP and should be connected.

Because you are showing a valid IP here most likely your anti virus software or firewall is blocking the connection. Try disabling, reconfiguring or uninstalling your A/V software.

 

[benjy206]

Well yes it's used but you don't use it to access the internet so that wouldn't be causing no internet access. So im trying to get him to ping google.com and if that doesn't reply try get him to ping there ip address and if that replies that's going to be a dns problem

 

[Woodhouse588]

it said request timed out after i pinged it and said packets sent= 4 received =0 amd lost =4

 

[chev65]

Well yes it's used but you don't use it to access the internet so that wouldn't be causing no internet access. So im trying to get him to ping google.com and if that doesn't reply try get him to ping there ip address and if that replies that's going to be a dns problem

Yes I explained that, and IPv6 is used for a variety of functions so it is required, but I'm going to stick with my original assessment of the problem.

 

[Woodhouse588]

if norton is my antivirus software shall i disable it?

 

[chev65]

if norton is my antivirus software shall i disable it?

Yes, as a first step, Norton needs to be disabled here Woodhouse.

 

[Woodhouse588]

the whole thing or just the firewall

 

[chev65]

the whole thing or just the firewall

Pretty much all of it needs to be disabled, this is the only way to narrow down the cause of the problem.

You can also try starting up in safe mode with networking, this will show us if the problem is caused from an installed program like Norton because it won't start up in safe mode.

http://www.sevenforums.com/tutorials/69585-safe-mode.html

 

[Woodhouse588]

how should i do that, i dont no if i have to turn it all offmanually or of there is one button o can clik

 

[chev65]

how should i do that, i dont no if i have to turn it all offmanually or of there is one button o can clik

Try starting up in safe mode with networking in that case, this will prevent Norton from starting up.

If the connection works in safe mode then you can be sure that Norton is the most likely cause of the problem.

The link that shows you how to start in safe mode is one post up.

Or here again. Safe Mode

 

[Woodhouse588]

how do i start safe mode

 

[Woodhouse588]

have started in safe mode and found that i cant access anythingmore than google (homepage) which i could already do. also i have been playing the game dayz and an error message came up on program for that around the same time my intenet wnent down so would uninstalling it be an option.

 

[chev65]

Has your ISP recently done anything like replace the modem? Has this modem router combo ever provided a working connection for this machine?

This can only go to Google sites problem usually relates to the modem not being registered with your ISP or you need to use the MAC clone setting on your routers set up page.

Also try changing the security and encryption in your routers set up page, you should be using WPA2 with AES encryption although with old NIC's it may work better to use WEP security

You should call your ISP to see if they know anything about this problem.

I'm finding one other fix for this Google only problem, You could try opening an elevated command prompt, type or paste the following command

netsh interface ipv4 set sub interface wireless network connection mtu=1492 store= persistent

then hit enter you should get a ok and after that type exit, reboot and check connection.

It may also be required that Norton is uninstalled using it's special tool.

 

[Woodhouse588]

i'm not sure how to get to my routers set up page as its wireless and not connected to the computor. i tried that commandbutnothing happened.

 

[Woodhouse588]

when i entered the command it said the syntax supplied is not valid