KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 8b39e7c8, The address that the exception occurred at
Arg3: 9b7ec76c, Trap Frame
Arg4: 00000000
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
fltmgr!FltpNormalizeNameComponent+196
8b39e7c8 c9 leave
TRAP_FRAME: 9b7ec76c -- (.trap 0xffffffff9b7ec76c)
ErrCode = 00000000
eax=00000000 ebx=000000a4 ecx=00000008 edx=8307eb11 esi=87335e58 edi=87335ed4
eip=8b39e7c8 esp=9b7ec7e0 ebp=0000004e iopl=0 nv up ei pl nz na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010206
fltmgr!FltpNormalizeNameComponent+0x196:
8b39e7c8 c9 leave
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: INTEL_CPU_MICROCODE_ZERO
BUGCHECK_STR: 0x8E
PROCESS_NAME: rundll32.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 8b39eabd to 8b39e7c8
STACK_TEXT:
9b7ec814 8b39eabd 00000000 87335e58 9b7ec850 fltmgr!FltpNormalizeNameComponent+0x196
9b7ec824 8b39eeb6 87335e58 00000000 87335e58 fltmgr!FltpCallNormalizeNameComponentHandler+0x7f
9b7ec850 8b39fdf4 01335e58 00000000 87335e58 fltmgr!FltpExpandShortNames+0x138
9b7ec86c 8b3a0505 87330000 00000000 866ffbcc fltmgr!FltpGetNormalizedFileNameWorker+0xae
9b7ec884 8b39d765 87335e58 00000000 87335e58 fltmgr!FltpGetNormalizedFileName+0x19
9b7ec89c 8b387b21 87335e58 00000000 00000000 fltmgr!FltpCreateFileNameInformation+0x81
9b7ec8cc 8b387fa3 87b1ce04 00000000 9b7ec964 fltmgr!FltpGetFileNameInformation+0x321
9b7ec8f4 8b3bac87 0043a818 00000401 9b7ec928 fltmgr!FltGetFileNameInformation+0x12b
9b7ec944 8b3baedd 8643a818 9b7ec964 00010339 fileinfo!FIStreamGetInfo+0x109
9b7ec980 8b381324 8643a818 9b7ec9a4 6d1a3e27 fileinfo!FIPostCreateCallback+0x171
9b7ec9e8 8b384512 0043a7b8 8643a7b8 1000000c fltmgr!FltpPerformPostCallbacks+0x24a
9b7ec9fc 8b384b46 8643a7b8 86439b58 9b7eca3c fltmgr!FltpProcessIoCompletion+0x10
9b7eca0c 8b38529c 87236a88 86439b58 8643a7b8 fltmgr!FltpPassThroughCompletion+0x98
9b7eca3c 8b3988c9 9b7eca5c 00000000 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x33a
9b7eca88 830794ac 87236a88 872e7428 87b91a3c fltmgr!FltpCreate+0x2db
9b7ecaa0 8327dafd bddf254c 9b7ecc48 00000000 nt!IofCallDriver+0x63
9b7ecb78 8325e57b 865ef030 857cdb90 87b88d20 nt!IopParseDevice+0xed7
9b7ecbf4 83284729 00000000 9b7ecc48 00000040 nt!ObpLookupObjectName+0x4fa
9b7ecc50 8327ca7b 000ece64 857cdb90 9b7ecd01 nt!ObOpenObjectByName+0x165
9b7ecccc 832b7ace 000ece88 00100001 000ece64 nt!IopCreateFile+0x673
9b7ecd14 8308043a 000ece88 00100001 000ece64 nt!NtOpenFile+0x2a
9b7ecd14 77116344 000ece88 00100001 000ece64 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
000ed100 00000000 00000000 00000000 00000000 0x77116344
STACK_COMMAND: kb
FOLLOWUP_IP:
fileinfo!FIStreamGetInfo+109
8b3bac87 85c0 test eax,eax
SYMBOL_STACK_INDEX: 8
SYMBOL_NAME: fileinfo!FIStreamGetInfo+109
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: fileinfo
IMAGE_NAME: fileinfo.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc18f
FAILURE_BUCKET_ID: 0x8E_fileinfo!FIStreamGetInfo+109
BUCKET_ID: 0x8E_fileinfo!FIStreamGetInfo+109
Followup: MachineOwner
---------
0: kd> lm t n
start end module name
80bd3000 80bdb000 kdcom kdcom.dll Mon Jul 13 20:08:58 2009 (4A5BDAAA)
83006000 8303d000 hal halmacpi.dll Mon Jul 13 18:11:03 2009 (4A5BBF07)
8303d000 8344d000 nt ntkrpamp.exe Tue Oct 26 21:30:44 2010 (4CC78ED4)
83606000 8367e000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 20:06:41 2009 (4A5BDA21)
8367e000 8368f000 PSHED PSHED.dll Mon Jul 13 20:09:36 2009 (4A5BDAD0)
8368f000 83697000 BOOTVID BOOTVID.dll Mon Jul 13 20:04:34 2009 (4A5BD9A2)
83697000 836d9000 CLFS CLFS.SYS Mon Jul 13 18:11:10 2009 (4A5BBF0E)
836d9000 83784000 CI CI.dll Mon Jul 13 20:09:28 2009 (4A5BDAC8)
83784000 837f5000 Wdf01000 Wdf01000.sys Mon Jul 13 18:11:36 2009 (4A5BBF28)
8b200000 8b20d000 watchdog watchdog.sys Mon Jul 13 18:24:10 2009 (4A5BC21A)
8b217000 8b225000 WDFLDR WDFLDR.SYS Mon Jul 13 18:11:25 2009 (4A5BBF1D)
8b225000 8b26d000 ACPI ACPI.sys Mon Jul 13 18:11:11 2009 (4A5BBF0F)
8b26d000 8b276000 WMILIB WMILIB.SYS Mon Jul 13 18:11:22 2009 (4A5BBF1A)
8b276000 8b27e000 msisadrv msisadrv.sys Mon Jul 13 18:11:09 2009 (4A5BBF0D)
8b27e000 8b2a8000 pci pci.sys Mon Jul 13 18:11:16 2009 (4A5BBF14)
8b2a8000 8b2b3000 vdrvroot vdrvroot.sys Mon Jul 13 18:46:19 2009 (4A5BC74B)
8b2b3000 8b2c4000 partmgr partmgr.sys Mon Jul 13 18:11:35 2009 (4A5BBF27)
8b2c4000 8b2d4000 volmgr volmgr.sys Mon Jul 13 18:11:25 2009 (4A5BBF1D)
8b2d4000 8b31f000 volmgrx volmgrx.sys Mon Jul 13 18:11:41 2009 (4A5BBF2D)
8b31f000 8b326000 pciide pciide.sys Mon Jul 13 18:11:19 2009 (4A5BBF17)
8b326000 8b334000 PCIIDEX PCIIDEX.SYS Mon Jul 13 18:11:15 2009 (4A5BBF13)
8b334000 8b34a000 mountmgr mountmgr.sys Mon Jul 13 18:11:27 2009 (4A5BBF1F)
8b34a000 8b353000 atapi atapi.sys Mon Jul 13 18:11:15 2009 (4A5BBF13)
8b353000 8b376000 ataport ataport.SYS Mon Jul 13 18:11:18 2009 (4A5BBF16)
8b376000 8b37f000 amdxata amdxata.sys Tue May 19 12:57:35 2009 (4A12F30F)
8b37f000 8b3b3000 fltmgr fltmgr.sys Mon Jul 13 18:11:13 2009 (4A5BBF11)
8b3b3000 8b3c4000 fileinfo fileinfo.sys Mon Jul 13 18:21:51 2009 (4A5BC18F)
8b3c4000 8b3d2100 Lbd Lbd.sys Thu Feb 03 08:23:42 2011 (4D4ABA6E)
8b3d3000 8b3f4000 VIDEOPRT VIDEOPRT.SYS Mon Jul 13 18:25:49 2009 (4A5BC27D)
8b3f4000 8b3ff000 Msfs Msfs.SYS Mon Jul 13 18:11:26 2009 (4A5BBF1E)
8b400000 8b40e000 pcw pcw.sys Mon Jul 13 18:11:10 2009 (4A5BBF0E)
8b40e000 8b417000 Fs_Rec Fs_Rec.sys Mon Jul 13 18:11:14 2009 (4A5BBF12)
8b417000 8b423000 vga vga.sys Mon Jul 13 18:25:50 2009 (4A5BC27E)
8b423000 8b42b000 rdpencdd rdpencdd.sys Mon Jul 13 19:01:39 2009 (4A5BCAE3)
8b42b000 8b55a000 Ntfs Ntfs.sys Mon Jul 13 18:12:05 2009 (4A5BBF45)
8b55a000 8b585000 msrpc msrpc.sys Mon Jul 13 18:11:59 2009 (4A5BBF3F)
8b585000 8b598000 ksecdd ksecdd.sys Mon Jul 13 18:11:56 2009 (4A5BBF3C)
8b598000 8b5f5000 cng cng.sys Mon Jul 13 18:32:55 2009 (4A5BC427)
8b5f5000 8b5fd000 rdprefmp rdprefmp.sys Mon Jul 13 19:01:41 2009 (4A5BCAE5)
8b600000 8b61f000 cdrom cdrom.sys Mon Jul 13 18:11:24 2009 (4A5BBF1C)
8b61f000 8b626000 Null Null.SYS Mon Jul 13 18:11:12 2009 (4A5BBF10)
8b62c000 8b6e3000 ndis ndis.sys Mon Jul 13 18:12:24 2009 (4A5BBF58)
8b6e3000 8b721000 NETIO NETIO.SYS Mon Jul 13 18:12:35 2009 (4A5BBF63)
8b721000 8b746000 ksecpkg ksecpkg.sys Thu Dec 10 22:04:22 2009 (4B21C4C6)
8b746000 8b773000 rdyboost rdyboost.sys Mon Jul 13 18:22:02 2009 (4A5BC19A)
8b773000 8b7a5000 fvevol fvevol.sys Fri Sep 25 21:24:21 2009 (4ABD7B55)
8b7a5000 8b7ca000 CLASSPNP CLASSPNP.SYS Mon Jul 13 18:11:20 2009 (4A5BBF18)
8b7f1000 8b7f8000 Beep Beep.SYS Mon Jul 13 18:45:00 2009 (4A5BC6FC)
8b7f8000 8b800000 RDPCDD RDPCDD.sys Mon Jul 13 19:01:40 2009 (4A5BCAE4)
8b80c000 8b955000 tcpip tcpip.sys Sun Jun 13 22:36:59 2010 (4C15A3DB)
8b955000 8b986000 fwpkclnt fwpkclnt.sys Mon Jul 13 18:12:03 2009 (4A5BBF43)
8b986000 8b98e380 vmstorfl vmstorfl.sys Mon Jul 13 18:28:44 2009 (4A5BC32C)
8b98f000 8b9ce000 volsnap volsnap.sys Mon Jul 13 18:11:34 2009 (4A5BBF26)
8b9ce000 8b9d6000 spldr spldr.sys Mon May 11 11:13:47 2009 (4A084EBB)
8b9d6000 8b9e6000 mup mup.sys Mon Jul 13 18:14:14 2009 (4A5BBFC6)
8b9e6000 8b9ee000 hwpolicy hwpolicy.sys Mon Jul 13 18:11:01 2009 (4A5BBF05)
8b9ee000 8b9ff000 disk disk.sys Mon Jul 13 18:11:28 2009 (4A5BBF20)
8fe04000 8fe68000 csc csc.sys Mon Jul 13 18:15:08 2009 (4A5BBFFC)
8fe68000 8fe80000 dfsc dfsc.sys Mon Jul 13 18:14:16 2009 (4A5BBFC8)
8fe80000 8fe8e000 blbdrive blbdrive.sys Mon Jul 13 18:23:04 2009 (4A5BC1D8)
8fe8e000 8feaf000 tunnel tunnel.sys Mon Jul 13 18:54:03 2009 (4A5BC91B)
8feaf000 8fec1000 intelppm intelppm.sys Mon Jul 13 18:11:03 2009 (4A5BBF07)
8fec1000 8fecb000 serenum serenum.sys Mon Jul 13 18:45:27 2009 (4A5BC717)
8fecb000 8fee3000 i8042prt i8042prt.sys Mon Jul 13 18:11:23 2009 (4A5BBF1B)
8fee3000 8fef0000 kbdclass kbdclass.sys Mon Jul 13 18:11:15 2009 (4A5BBF13)
8fef0000 8fef9000 nvsmu nvsmu.sys Mon Mar 22 20:29:06 2010 (4BA81962)
8fef9000 8ff03000 usbohci usbohci.sys Mon Jul 13 18:51:14 2009 (4A5BC872)
8ff03000 8ff4e000 USBPORT USBPORT.SYS Mon Jul 13 18:51:13 2009 (4A5BC871)
8ff4e000 8ff5d000 usbehci usbehci.sys Fri Oct 23 22:58:55 2009 (4AE27B7F)
8ff5d000 8ff7c000 HDAudBus HDAudBus.sys Mon Jul 13 18:50:55 2009 (4A5BC85F)
8ff7c000 8ff89000 mouclass mouclass.sys Mon Jul 13 18:11:15 2009 (4A5BBF13)
8ff89000 8ffbd000 ks ks.sys Wed Mar 03 21:57:52 2010 (4B8F2FC0)
8ffbd000 8ffcb000 umbus umbus.sys Mon Jul 13 18:51:38 2009 (4A5BC88A)
90200000 90217000 rassstp rassstp.sys Mon Jul 13 18:54:57 2009 (4A5BC951)
9021b000 902d2000 dxgkrnl dxgkrnl.sys Mon Nov 01 21:37:53 2010 (4CCF7981)
902d2000 9030b000 dxgmms1 dxgmms1.sys Wed Feb 02 21:34:49 2011 (4D4A2259)
9030b000 90310280 GEARAspiWDM GEARAspiWDM.sys Mon May 18 07:16:53 2009 (4A1151B5)
90311000 90357d80 nvmf6232 nvmf6232.sys Thu Mar 04 19:04:18 2010 (4B905892)
90358000 90361000 wmiacpi wmiacpi.sys Mon Jul 13 18:19:16 2009 (4A5BC0F4)
90361000 9036e000 CompositeBus CompositeBus.sys Mon Jul 13 18:45:26 2009 (4A5BC716)
9036e000 90380000 AgileVpn AgileVpn.sys Mon Jul 13 18:55:00 2009 (4A5BC954)
90380000 90398000 rasl2tp rasl2tp.sys Mon Jul 13 18:54:33 2009 (4A5BC939)
90398000 903a3000 ndistapi ndistapi.sys Mon Jul 13 18:54:24 2009 (4A5BC930)
903a3000 903c5000 ndiswan ndiswan.sys Mon Jul 13 18:54:34 2009 (4A5BC93A)
903c5000 903dd000 raspppoe raspppoe.sys Mon Jul 13 18:54:53 2009 (4A5BC94D)
903dd000 903f4000 raspptp raspptp.sys Mon Jul 13 18:54:47 2009 (4A5BC947)
903f4000 903fe000 rdpbus rdpbus.sys Mon Jul 13 19:02:40 2009 (4A5BCB20)
903fe000 903ff380 swenum swenum.sys Mon Jul 13 18:45:08 2009 (4A5BC704)
90427000 90435000 Npfs Npfs.SYS Mon Jul 13 18:11:31 2009 (4A5BBF23)
90435000 9044c000 tdx tdx.sys Mon Jul 13 18:12:10 2009 (4A5BBF4A)
9044c000 90457000 TDI TDI.SYS Mon Jul 13 18:12:12 2009 (4A5BBF4C)
90457000 904b1000 afd afd.sys Mon Jul 13 18:12:34 2009 (4A5BBF62)
904b1000 904e3000 netbt netbt.sys Mon Jul 13 18:12:18 2009 (4A5BBF52)
904e3000 904ea000 wfplwf wfplwf.sys Mon Jul 13 18:53:51 2009 (4A5BC90F)
904ea000 90509000 pacer pacer.sys Mon Jul 13 18:53:58 2009 (4A5BC916)
90509000 90517000 netbios netbios.sys Mon Jul 13 18:53:54 2009 (4A5BC912)
90517000 90531000 serial serial.sys Mon Jul 13 18:45:33 2009 (4A5BC71D)
90531000 9056c000 dtsoftbus01 dtsoftbus01.sys Thu Jan 13 02:26:59 2011 (4D2EB753)
9056c000 9057f000 wanarp wanarp.sys Mon Jul 13 18:55:02 2009 (4A5BC956)
9057f000 9058f000 termdd termdd.sys Mon Jul 13 19:01:35 2009 (4A5BCADF)
9058f000 905d0000 rdbss rdbss.sys Mon Jul 13 18:14:26 2009 (4A5BBFD2)
905d0000 905da000 nsiproxy nsiproxy.sys Mon Jul 13 18:12:08 2009 (4A5BBF48)
905da000 905e4000 mssmbios mssmbios.sys Mon Jul 13 18:19:25 2009 (4A5BC0FD)
905e4000 905f0000 discache discache.sys Mon Jul 13 18:24:04 2009 (4A5BC214)
93403000 93dfd1a0 nvlddmkm nvlddmkm.sys Wed Feb 23 01:40:16 2011 (4D64B9E0)
93dfe000 93dff040 nvBridge nvBridge.kmd Wed Feb 23 01:30:18 2011 (4D64B78A)
94200000 94223000 mrxsmb mrxsmb.sys Sat Feb 27 01:32:02 2010 (4B88CA72)
94233000 94277000 usbhub usbhub.sys Fri Oct 23 23:00:05 2009 (4AE27BC5)
94277000 94288000 NDProxy NDProxy.SYS Mon Jul 13 18:54:27 2009 (4A5BC933)
94288000 9429f000 usbccgp usbccgp.sys Mon Jul 13 18:51:31 2009 (4A5BC883)
9429f000 942b2000 HIDCLASS HIDCLASS.SYS Mon Jul 13 18:51:01 2009 (4A5BC865)
942b2000 942b8480 HIDPARSE HIDPARSE.SYS Mon Jul 13 18:50:59 2009 (4A5BC863)
942b9000 942c4000 mouhid mouhid.sys Mon Jul 13 18:45:08 2009 (4A5BC704)
942c4000 942ce000 Dxapi Dxapi.sys Mon Jul 13 18:25:25 2009 (4A5BC265)
942ce000 942d9000 monitor monitor.sys Mon Jul 13 18:25:58 2009 (4A5BC286)
942d9000 942f4000 luafv luafv.sys Mon Jul 13 18:15:44 2009 (4A5BC020)
942f4000 9430e000 WudfPf WudfPf.sys Mon Jul 13 18:50:13 2009 (4A5BC835)
9430e000 9431e000 lltdio lltdio.sys Mon Jul 13 18:53:18 2009 (4A5BC8EE)
9431e000 94331000 rspndr rspndr.sys Mon Jul 13 18:53:20 2009 (4A5BC8F0)
94331000 943b6000 HTTP HTTP.sys Mon Jul 13 18:12:53 2009 (4A5BBF75)
943b6000 943cf000 bowser bowser.sys Mon Jul 13 18:14:21 2009 (4A5BBFCD)
943cf000 943e1000 mpsdrv mpsdrv.sys Mon Jul 13 18:52:52 2009 (4A5BC8D4)
94800000 94811000 dump_dumpfve dump_dumpfve.sys Mon Jul 13 18:12:47 2009 (4A5BBF6F)
94811000 94812700 USBD USBD.SYS Mon Jul 13 18:51:05 2009 (4A5BC869)
94813000 9481e000 hidusb hidusb.sys Mon Jul 13 18:51:04 2009 (4A5BC868)
9481e000 94b5c940 RTKVHDA RTKVHDA.sys Thu Feb 24 04:17:00 2011 (4D66301C)
94b5d000 94b8c000 portcls portcls.sys Mon Jul 13 18:51:00 2009 (4A5BC864)
94b8c000 94ba5000 drmk drmk.sys Mon Jul 13 19:36:05 2009 (4A5BD2F5)
94ba5000 94bc6000 nvhda32v nvhda32v.sys Thu Nov 11 17:10:19 2010 (4CDC77DB)
94bc6000 94bdc000 cdfs cdfs.sys Mon Jul 13 18:11:14 2009 (4A5BBF12)
94bdc000 94be9000 crashdmp crashdmp.sys Mon Jul 13 18:45:50 2009 (4A5BC72E)
94be9000 94bf4000 dump_dumpata dump_dumpata.sys Mon Jul 13 18:11:16 2009 (4A5BBF14)
94bf4000 94bfd000 dump_atapi dump_atapi.sys Mon Jul 13 18:11:15 2009 (4A5BBF13)
9a350000 9a59b000 win32k win32k.sys Tue Jan 04 21:37:16 2011 (4D23E76C)
9a5b0000 9a5b9000 TSDDD TSDDD.dll Mon Jul 13 19:01:40 2009 (4A5BCAE4)
9a5e0000 9a5fe000 cdd cdd.dll unavailable (00000000)
9ea3d000 9ea78000 mrxsmb10 mrxsmb10.sys Sat Feb 27 01:32:21 2010 (4B88CA85)
9ea78000 9ea93000 mrxsmb20 mrxsmb20.sys Sat Feb 27 01:32:11 2010 (4B88CA7B)
9eaab000 9eb42000 peauth peauth.sys Mon Jul 13 19:35:44 2009 (4A5BD2E0)
9eb42000 9eb4c000 secdrv secdrv.SYS Wed Sep 13 08:18:32 2006 (45080528)
9eb4c000 9eb6d000 srvnet srvnet.sys Thu Aug 26 22:30:39 2010 (4C77315F)
9eb6d000 9eb7a000 tcpipreg tcpipreg.sys Mon Jul 13 18:54:14 2009 (4A5BC926)
9eb7a000 9ebc9000 srv2 srv2.sys Thu Aug 26 22:30:45 2010 (4C773165)
9ee04000 9ee55000 srv srv.sys Thu Aug 26 22:31:26 2010 (4C77318E)
9ee55000 9ee60000 kerneld kerneld.wnt Wed Feb 17 12:46:58 2010 (4B7C39A2)
Unloaded modules:
9ee60000 9eeca000 spsys.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0006A000
9ea93000 9eaab000 parport.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00018000
8b7ca000 8b7d7000 crashdmp.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0000D000
8b800000 8b80b000 dump_ataport
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0000B000
8b7d7000 8b7e0000 dump_atapi.s
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00009000
8b7e0000 8b7f1000 dump_dumpfve
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00011000