IRQL_NOT_LESS_OR_EQUAL BSOD when installing Bluetooth drivers

[jmm]

Hello,
I just got a Bose Bluetooth speaker and when I try to install BT drivers for it I get an IRQL_NOT_LESS_OR_EQUAL BSOD crash. Then, Windows reboots and posts an error window saying that 2 files can help describe the problem: a minidump and an xml file.
Here is the procedure that leads to the issue:
-> open the BT device window from BT tray icon -> add a device -> the Bose speaker is there as I made it detectable -> select and click <next> -> here, Windows Update searches and apparently finds 2 drivers -> the first one loads ok but during installation of the 2nd one, I get the BSOD.
Bose cannot seem to solve the problem, so my question is: from the minidump and/or the xml file, would anyone be able to understand the issue (and hopefully come up with a fix)?
Thanks in advance!

 

[BorisTheAnimal]

Hi jmm

Could you please do this:

To Use DM Log Collector
1. Click/tap on the Download button below to download the file below.

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2. Save the .exe file to your desktop or other convenient location.

3. Double click on the file to run it.

4. If prompted by UAC then, click/tap on Yes (Windows 7/8) or Continue (Vista).

5. A command prompt will now open to get the required information from your system, save the information into a YourComputerName-xxxx.zip file on your desktop, and close.

6. When finished with step 5, do either step 7 or 8 below.

7. If You Have Already Started a Thread in "BSOD Help and Support"

A) Go back to your original thread that you created for your BSOD issue, edit your existing post or reply with a new post, and go to step 9 below.
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8. If You Have Not Already Started a Thread in "BSOD Help and Support"
NOTE: Please do not create duplicate threads and posts on the same issue. Doing so will only waste your time and the time of other members trying to help.

A) Start a new thread in the BSOD Help and Support forum area, post all details about your BSOD issue, then go to step 9 below.
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9. In your BSOD post, upload the created YourComputerName-xxxx.zip file into your post.

Thanks Boris

 

[jmm]

done - item 8 of instructions is not very clear - should I delete this thread now?