Issues logging into Windows.

[GilV37]

here are the two files attached.

 

[Jacee]

You don't appear to have any Anti-virus program running!

I'd like you to scan your machine with ESET OnlineScan

1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
   ESET OnlineScan
2. Click the
   
   button.
3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
   1. Click on
      
      to download the ESET Smart Installer. Save it to your desktop.
   2. Double click on the
      
      icon on your desktop.
4. Check
   
5. Click the
   
   button.
6. Accept any security warnings from your browser.
7. Check
   
8. Push the Start button.
9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
10. When the scan completes, push
    
11. Push
    
    , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
12. Push the
    
    button.
13. Push
    

 

[GilV37]

I am doing this and all I get is a blue / grey screen on the ESET Online scanner window.

 

[cottonball]

Can you use the Snipping tool and post an image?

It is the same for Windows 7:
http://www.vistax64.com/tutorials/148532-how-use-snipping-tool-vista.html

 

[GilV37]

Never used the snipping tool.
sorry I feel stupid. lol

 

[GilV37]

<P>actually I tried it again, and this time its working.  my apologies.</P>

 

[Layback Bear]

This will help you. Your not stupid we all had to learn. That is why we are here; to help and learn.

http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[GilV37]

<P>The scan is going now.  But I need some advise as to which Antivirus program that I could use to install on my PC's.  The one that we are working on is for a family member.  But I have three other PC's, (2 win 7, and 1 win 8).  </P>

 

[GilV37]

<P>Thank you Layback bear</P>
<P> </P>

 

[Jacee]

When you've finished scanning with ESET, be sure to "SAVE" the scan log and post the results ...Then download (free) Microsoft Security Essentials Microsoft Security Essentials - Microsoft Windows

 

[GilV37]

I will do that. Thanks Jacee!

So far the scan has been running for almost an hour and a half. and its at 24%.

 

[cottonball]

@Jacee,

So far the scan has been running for almost an hour and a half. and its at 24%...

ESET is a very good suggestion and a good online scan, however, there are toolbars and other stuff/junk in that system, that may be d-r-a-g-g-i-n-g down the program.

Do you think it might be best to run AdwCleaner and Junkware Remover first, and then give ESET a whirl?

 

[GilV37]

If you think its best, then I will do it. But I can let this PC run over night and see what happens tomorrow.

 

[cottonball]

GilV37,

It is up to you whether you wish to let it run for a long while. It is a good scanner, and even after removing all sorts of other stuff, it may take a while.

In any event, and if you wish to let ESET run, the AdwCleaner, and Junkware Remover programs would be my next recommendation.

However you need to install an AntiVirus program, for sure!!!

MSE is a good choice. I use it also.

 

[GilV37]

Already downloaded it, and going to install that tomorrow. I think I'm going to call it a night, and continue tomorrow evening. Around 6:00 EST. Once I get a report on this scan, I will post it.

Thanks

 

[Jacee]

@Jacee,

So far the scan has been running for almost an hour and a half. and its at 24%...

ESET is a very good suggestion and a good online scan, however, there are toolbars and other stuff/junk in that system, that may be d-r-a-g-g-i-n-g down the program.

Do you think it might be best to run AdwCleaner and Junkware Remover first, and then give ESET a whirl?

Yes cottonball. Sometimes with adware and re-direction (because of it), our AdwCleaner is now focusing on another adware called "Reimage" ... getting people to download that and pay for it!!
I've alerted Grinler at Bleeping

 

[cottonball]

@Jacee,

Guess they want some money to support the program...I'm currently on Windows 8, and can't seem to get it going there.

@GilV37,

Please beware, and do not install ReImage when you run the setup.

 

[Jacee]

No, no.... it's a pop-up ad that should not be allowed to run! But, people who already are infected with adware, will see it.

The author of the tool and Grinler were/are not aware of it, so I've alerted them about it! It's not a fault of the site or the direct download ... it's a re-direction ad from the already infected computer!

 

[cottonball]

This may, or may not have happened here...since the system may still be infected with some adware.
GilV37 already downloaded the program, if I understood him correctly.

So, if you get the redirection, do not byte into it. Will it be possible to download AdwCleaner at all, or you would have to do so on a clean computer, and bring it over to the infected one on a flash drive?

 

[GilV37]

ok here is the results of the ESET scanner...

So do you think I should run the adware cleaner again?