Issues logging into Windows.

[cottonball]

No, McAfee is not a player...must be thinking about someone else.

 

[GilV37]

i went into windows defender and it is running fine. went into services and windows defender said its started, but disabled. tried to enable it to automatic, and got "the system cannot find the file specified." also i ran the MSE removal tool and nothing happened. Mcafee was never installed on this machine.

 

[GilV37]

ok calling it a night. Will continue in the AM.

Thanks!

 

[cottonball]

GilV37,

New update of FRST catering to your issue. Please remove the FRST on the Desktop, but keep the same fixlist.
Obtain the updated version: Farbar Recovery Scan Tool Download
Save to the Desktop.
Run FRST64 and press the Fix button, just once, and wait.

Please post the Fixlog.txt

Also, please download ESET ServicesRepair tool:
http://kb.eset.com/library/ESET/KB%2...icesRepair.exe
◦Save to your Desktop.
◦Double-click ServicesRepair.exe to run the program
◦If a security notification appears, allow it to proceed.
◦Once the tool is finished with its repairs, you are prompted to restart the computer.
◦Click Yes to restart.

Try to start Windows Defender.

Please run the Farbar Service Scanner once again, and post its results.

 

[GilV37]

I could only download FRST64 and run FSS. When i tried to click on the link for ESET ServicesRepair tool, i get a blank page.

 

[cottonball]

Try this link: http://kb.eset.com/library/ESET/KB%20Team%20Only/Malware/ServicesRepair.exe


Try to start Windows Defender.

Please run the Farbar Service Scanner once again, and post its results.

 

[cottonball]

Also, please right-click a Command Prompt and select: Run as Administrator...
Type or copy/paste the following commands one at a time, and press Enter after each:

sc config WinDefend start= delayed-auto
sc start windefend

Does WD start?

 

[GilV37]

I was able to run windows defender right from the control panel. now it says "No unwanted or harmful software detected". Your computer is running normally.

 

[cottonball]

Yes!!!

Can you download?

 

[GilV37]

ok i typed those commands and the second one came up saying
[SC} startservice FAILED 1056:
An instance of the service is already running.

 

[GilV37]

lets cross our fingers to see if we can download!!!

 

[GilV37]

Still Can't download!

 

[cottonball]

No-go in IE or Chrome?

 

[GilV37]

IE. Using Firefox as i'm typing this

 

[GilV37]

I dont want to say it, but if worse comes to worse, i'll reformat.

 

[cottonball]

Hate to have you do that.

Without my digging thru all the thread, can you provide what kind of computer this is? Dell, HP, Toshiba, other.... Model?

 

[GilV37]

This is a HP TouchSmart320 PC. the hard drive is build into the monitor, and the monitor is a touch screen.

 

[cottonball]

When you go to Start

> All Programs, do you find: Recovery Manager

Not suggesting you do this right now, still looking for an answer to the downloading issue, but it becomes more and more elusive.

If no-joy, the above would allow you to go back to factory condition, when you first bought the pc.

Need to go out for a while. Will be back later.

 

[GilV37]

ok talk to you then.

 

[VistaKing]

Hi GilV37

If you're going to do a refresh on the PC . I would recommend following the tutorial below

:ar: http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

The factory settings will install all the bloatware that came with your PC from the day you first turned on the PC . The tutorial will have everything you need including a link to Download a legit Windows 7 ISO in Step 1 .