Issues playing HD video.

DeniqueCoelum

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Falkirk, Scotland
I'm having major problems playing HD video. This includes my own home videos (1440 x 1080 / 29 fps) and dual-layer DVDs. I can't use WM Player because it's useless, the picture looks like a moving oil-painting. I can't use VLC player because the audio cuts out every few seconds when I play either HD video files or a dual-layer DVD. I can't use GOM Player because the audio lags severely when I play HD video files and it squeezes my wide-screen videos into a square for some reason (it's okay with dual-layer DVDs though, thankfully). I can't use KM Player because it just won't start, no matter how many times I reinstall it.

My drivers are up to date.

What's going on here?!

EDIT: The GOM Player audio lag is caused by the software playing the video at several times normal speed, but not speeding up the audio. I hate computers...
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Fujitsu P9900 0-Watt
OS
Windows 7 Professional x64 SP 1
CPU
Intel Core i5 - 3.2 GHz - Dual Core
Motherboard
D2912 - μBTX
Memory
4 GB
Graphics Card(s)
Asus Radeon HD 6770 1 GB
Sound Card
Realtek ALC663
Monitor(s) Displays
Fujitsu SL 3230T 23" LCD TFT
Screen Resolution
1920 x 1080
Hard Drives
500 GB Seagate / 500 GB Western Digital external HDD.
PSU
Corsair CX500
Keyboard
Fujitsu KB400 PS/2
Mouse
Fujitsu OPT FSC BC
Internet Speed
54 Kb/ps
Other Info
Windows Experience Index Score: 5.9 |

Processor: 7.1 |
Memory: 5.9 |
Graphics: 7.3 |
Gaming Graphics 7.3 |
Primary Hard Disk: 5.9
First, "Welcome to the Forums.":thumbsup:

Give WMP a try, and if that doesn't work you may need to download a Codec Package (hopefully not). Sometimes for what ever reason the system just can't seem to play video files without a proper Codec. Good Luck.
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion a4302f
OS
Win 7 Pro x64, VM Win XP, Win7 Pro Sandbox, Kubuntu 11
CPU
AMD Athlon(tm) II X4 640 @ 3.0 Gbz
Memory
12GB 1066MHz DDR3 SDRAM - 2x4GB, 2x2GB
Graphics Card(s)
ATI Radeon HD 4350 HD Graphics/Audio with 512MB
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
1. Dell 23" SP2307, 2. Mitsublishi 40" HDTV, Hannspree 25"
Screen Resolution
1. 2048x1152, 2. 1920-1080, 3. 1920x1200
Hard Drives
Int: 1 120 Gig SSD i
1 - 2.5" 500 USB External HDD
1 -1 Tb USB External HDD
Case
Mid Tower
Cooling
Standard Fans - 5 fans (very quiet)
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft Wireless Mouse 5000
Internet Speed
10 Mbit (realistically 500 Kbit - 1.2 Mbit)
Other Info
Speakers - Bose Desktop (Excellent Sound)
1 external CD|DVD\Blue-ray Recorders/Players (Sony)
Thanks, Lee.

WMP is still just terrible for me. The video plays smoothly, but it's ruined by the lousy quality. I've tried tweaking the settings but the picture quality is consistently awful. You mention a Codec Package. Where would I be able to download that?
 

My Computer

Computer Manufacturer/Model Number
Fujitsu P9900 0-Watt
OS
Windows 7 Professional x64 SP 1
CPU
Intel Core i5 - 3.2 GHz - Dual Core
Motherboard
D2912 - μBTX
Memory
4 GB
Graphics Card(s)
Asus Radeon HD 6770 1 GB
Sound Card
Realtek ALC663
Monitor(s) Displays
Fujitsu SL 3230T 23" LCD TFT
Screen Resolution
1920 x 1080
Hard Drives
500 GB Seagate / 500 GB Western Digital external HDD.
PSU
Corsair CX500
Keyboard
Fujitsu KB400 PS/2
Mouse
Fujitsu OPT FSC BC
Internet Speed
54 Kb/ps
Other Info
Windows Experience Index Score: 5.9 |

Processor: 7.1 |
Memory: 5.9 |
Graphics: 7.3 |
Gaming Graphics 7.3 |
Primary Hard Disk: 5.9
Thanks, Lee.

WMP is still just terrible for me. The video plays smoothly, but it's ruined by the lousy quality. I've tried tweaking the settings but the picture quality is consistently awful. You mention a Codec Package. Where would I be able to download that?
Just Google with the verbage "Video Codec for Windows 7," and you should be able to find quite a few out there. One I used in the past was "Shark Codec Package."

Good luck and please let me know how it comes out along with the Codec package you use, and how well it performed. That was I can build a knowledge base for helping others. . .:D
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion a4302f
OS
Win 7 Pro x64, VM Win XP, Win7 Pro Sandbox, Kubuntu 11
CPU
AMD Athlon(tm) II X4 640 @ 3.0 Gbz
Memory
12GB 1066MHz DDR3 SDRAM - 2x4GB, 2x2GB
Graphics Card(s)
ATI Radeon HD 4350 HD Graphics/Audio with 512MB
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
1. Dell 23" SP2307, 2. Mitsublishi 40" HDTV, Hannspree 25"
Screen Resolution
1. 2048x1152, 2. 1920-1080, 3. 1920x1200
Hard Drives
Int: 1 120 Gig SSD i
1 - 2.5" 500 USB External HDD
1 -1 Tb USB External HDD
Case
Mid Tower
Cooling
Standard Fans - 5 fans (very quiet)
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft Wireless Mouse 5000
Internet Speed
10 Mbit (realistically 500 Kbit - 1.2 Mbit)
Other Info
Speakers - Bose Desktop (Excellent Sound)
1 external CD|DVD\Blue-ray Recorders/Players (Sony)

My Computer

Computer Manufacturer/Model Number
Fujitsu P9900 0-Watt
OS
Windows 7 Professional x64 SP 1
CPU
Intel Core i5 - 3.2 GHz - Dual Core
Motherboard
D2912 - μBTX
Memory
4 GB
Graphics Card(s)
Asus Radeon HD 6770 1 GB
Sound Card
Realtek ALC663
Monitor(s) Displays
Fujitsu SL 3230T 23" LCD TFT
Screen Resolution
1920 x 1080
Hard Drives
500 GB Seagate / 500 GB Western Digital external HDD.
PSU
Corsair CX500
Keyboard
Fujitsu KB400 PS/2
Mouse
Fujitsu OPT FSC BC
Internet Speed
54 Kb/ps
Other Info
Windows Experience Index Score: 5.9 |

Processor: 7.1 |
Memory: 5.9 |
Graphics: 7.3 |
Gaming Graphics 7.3 |
Primary Hard Disk: 5.9
try BSPlayer
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 8.1 Pro x64
CPU
Intel Core i3 (3.0 GHZ)
Motherboard
Asus P7H55-M LX
Memory
4 GB GDDR3
Graphics Card(s)
Sapphire ATI Radeon 7790 HD 1 GB GDDR5
Sound Card
Builtin AMD Hight Defination Audio Controller
Monitor(s) Displays
ASUS MS228H 21.5" Wide LED Monitor
Screen Resolution
1920x1080
Hard Drives
1 TB SATA Seagate
PSU
500W
Case
Orange
Cooling
None
Keyboard
A4TECH
Mouse
Who Cares?
Internet Speed
1 MB Shared Wateen Wireless
Antivirus
Kaspersky Internet Security
Browser
Mozilla Firefox
Thanks, Evil Nemesis, BSPlayer is good, it plays my M2TS files perfectly, but unfortunately it seems to have a problem with AVI files: it only plays the audio not the video.
 

My Computer

Computer Manufacturer/Model Number
Fujitsu P9900 0-Watt
OS
Windows 7 Professional x64 SP 1
CPU
Intel Core i5 - 3.2 GHz - Dual Core
Motherboard
D2912 - μBTX
Memory
4 GB
Graphics Card(s)
Asus Radeon HD 6770 1 GB
Sound Card
Realtek ALC663
Monitor(s) Displays
Fujitsu SL 3230T 23" LCD TFT
Screen Resolution
1920 x 1080
Hard Drives
500 GB Seagate / 500 GB Western Digital external HDD.
PSU
Corsair CX500
Keyboard
Fujitsu KB400 PS/2
Mouse
Fujitsu OPT FSC BC
Internet Speed
54 Kb/ps
Other Info
Windows Experience Index Score: 5.9 |

Processor: 7.1 |
Memory: 5.9 |
Graphics: 7.3 |
Gaming Graphics 7.3 |
Primary Hard Disk: 5.9
install shark codecs, then try the files with media player classic home cinema, I'm sure they'll work
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 8.1 Pro x64
CPU
Intel Core i3 (3.0 GHZ)
Motherboard
Asus P7H55-M LX
Memory
4 GB GDDR3
Graphics Card(s)
Sapphire ATI Radeon 7790 HD 1 GB GDDR5
Sound Card
Builtin AMD Hight Defination Audio Controller
Monitor(s) Displays
ASUS MS228H 21.5" Wide LED Monitor
Screen Resolution
1920x1080
Hard Drives
1 TB SATA Seagate
PSU
500W
Case
Orange
Cooling
None
Keyboard
A4TECH
Mouse
Who Cares?
Internet Speed
1 MB Shared Wateen Wireless
Antivirus
Kaspersky Internet Security
Browser
Mozilla Firefox
If hes tried all those players and still having problems I'm guessing its something else amiss. no?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Build
OS
MS Windows 7 Professional 64-bit SP1
CPU
AMD FX(tm)-6100 Six-Core Processor Socket AM3+ (942)
Motherboard
ASUSTeK COMPUTER INC. SABERTOOTH 990FX (AM3r2)
Memory
8.00 GB Dual-Channel DDR3 @ 802MHz (11-11-11-36) 1.5Volts
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
Onboard Realtek HD
Monitor(s) Displays
shimian (1920x1080@60Hz)
Screen Resolution
1920*1080
Hard Drives
OCZ-AGIL ITY3 SATA Disk Device 120GB
PSU
Corsair TX 750
Case
Corsair
Cooling
WaterCooled
Keyboard
Microsoft Wired
Mouse
Logitech USB Optical TiltWheel Mouse
Internet Speed
Realtek PCIe GBE Family Controller 20MB*1MB
Antivirus
Avast
Browser
Firefox
Other Info
150GB Internal Hard Drive for Backing Up Important Files -
Hauppauge Nova-DT Dual DVB-T Tuner Device (+IR) -
USB PC Camera with Mic (SN9C105)
Thanks for the tip Lee and Evil Nemesis. I installed Shark007's codec packaged, and it seems to've helped Windows Media Player. I think it has, anyway. My latest batch of videos are M2TS files, and I tried to play them on GOM Player (video fast / audio at normal speed, resulting in horrific mismatch) and BS Player (horrible interlacing, completely unwatchable) and VLC Player (pretty nasty interlacing, then the video ground to a halt, stuck on the one frame about 30 seconds in, and the audio kept going), but after installing the Shark codecs, the M2TS files play just fine on Windows Media Player, and I think the quality is improved. The real test will be whether WMP can play dual-layer DVDs without any problems. We shall see!
 

My Computer

Computer Manufacturer/Model Number
Fujitsu P9900 0-Watt
OS
Windows 7 Professional x64 SP 1
CPU
Intel Core i5 - 3.2 GHz - Dual Core
Motherboard
D2912 - μBTX
Memory
4 GB
Graphics Card(s)
Asus Radeon HD 6770 1 GB
Sound Card
Realtek ALC663
Monitor(s) Displays
Fujitsu SL 3230T 23" LCD TFT
Screen Resolution
1920 x 1080
Hard Drives
500 GB Seagate / 500 GB Western Digital external HDD.
PSU
Corsair CX500
Keyboard
Fujitsu KB400 PS/2
Mouse
Fujitsu OPT FSC BC
Internet Speed
54 Kb/ps
Other Info
Windows Experience Index Score: 5.9 |

Processor: 7.1 |
Memory: 5.9 |
Graphics: 7.3 |
Gaming Graphics 7.3 |
Primary Hard Disk: 5.9
what's your gfx card ?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 8.1 Pro x64
CPU
Intel Core i3 (3.0 GHZ)
Motherboard
Asus P7H55-M LX
Memory
4 GB GDDR3
Graphics Card(s)
Sapphire ATI Radeon 7790 HD 1 GB GDDR5
Sound Card
Builtin AMD Hight Defination Audio Controller
Monitor(s) Displays
ASUS MS228H 21.5" Wide LED Monitor
Screen Resolution
1920x1080
Hard Drives
1 TB SATA Seagate
PSU
500W
Case
Orange
Cooling
None
Keyboard
A4TECH
Mouse
Who Cares?
Internet Speed
1 MB Shared Wateen Wireless
Antivirus
Kaspersky Internet Security
Browser
Mozilla Firefox
Asus Radeon HD 6770 1 GB.
 

My Computer

Computer Manufacturer/Model Number
Fujitsu P9900 0-Watt
OS
Windows 7 Professional x64 SP 1
CPU
Intel Core i5 - 3.2 GHz - Dual Core
Motherboard
D2912 - μBTX
Memory
4 GB
Graphics Card(s)
Asus Radeon HD 6770 1 GB
Sound Card
Realtek ALC663
Monitor(s) Displays
Fujitsu SL 3230T 23" LCD TFT
Screen Resolution
1920 x 1080
Hard Drives
500 GB Seagate / 500 GB Western Digital external HDD.
PSU
Corsair CX500
Keyboard
Fujitsu KB400 PS/2
Mouse
Fujitsu OPT FSC BC
Internet Speed
54 Kb/ps
Other Info
Windows Experience Index Score: 5.9 |

Processor: 7.1 |
Memory: 5.9 |
Graphics: 7.3 |
Gaming Graphics 7.3 |
Primary Hard Disk: 5.9
The latest update on my utterly irritating situation: GOM Player (which played normal DVDs fine last night) no longer plays normal DVDs. When I try to play them, the player simply does nothing.

VLC Player has also developed an issue with normal DVDs, the sound blanks out for a second every few seconds, just like it does with HD DVDs.

WMP no longer plays normal DVDs, giving the following error message:

"Windows Media Player cannot play this DVD because there is a problem with digital copy protection between your DVD drive, decoder, and video card. Try installing an updated driver for your video card."

BS.Player simply won't open normal DVDs.

This is getting beyond a joke...
 

My Computer

Computer Manufacturer/Model Number
Fujitsu P9900 0-Watt
OS
Windows 7 Professional x64 SP 1
CPU
Intel Core i5 - 3.2 GHz - Dual Core
Motherboard
D2912 - μBTX
Memory
4 GB
Graphics Card(s)
Asus Radeon HD 6770 1 GB
Sound Card
Realtek ALC663
Monitor(s) Displays
Fujitsu SL 3230T 23" LCD TFT
Screen Resolution
1920 x 1080
Hard Drives
500 GB Seagate / 500 GB Western Digital external HDD.
PSU
Corsair CX500
Keyboard
Fujitsu KB400 PS/2
Mouse
Fujitsu OPT FSC BC
Internet Speed
54 Kb/ps
Other Info
Windows Experience Index Score: 5.9 |

Processor: 7.1 |
Memory: 5.9 |
Graphics: 7.3 |
Gaming Graphics 7.3 |
Primary Hard Disk: 5.9
are you on 12.8 CCC ? else sound like a windows reinstalling or hardware issue to me.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 8.1 Pro x64
CPU
Intel Core i3 (3.0 GHZ)
Motherboard
Asus P7H55-M LX
Memory
4 GB GDDR3
Graphics Card(s)
Sapphire ATI Radeon 7790 HD 1 GB GDDR5
Sound Card
Builtin AMD Hight Defination Audio Controller
Monitor(s) Displays
ASUS MS228H 21.5" Wide LED Monitor
Screen Resolution
1920x1080
Hard Drives
1 TB SATA Seagate
PSU
500W
Case
Orange
Cooling
None
Keyboard
A4TECH
Mouse
Who Cares?
Internet Speed
1 MB Shared Wateen Wireless
Antivirus
Kaspersky Internet Security
Browser
Mozilla Firefox
I'm on 12.8 CCC. I'd rather not reinstall Windows unless I absolutely have to... what sort of hardware issues might there be? Might it be some fault with my GPU?
 

My Computer

Computer Manufacturer/Model Number
Fujitsu P9900 0-Watt
OS
Windows 7 Professional x64 SP 1
CPU
Intel Core i5 - 3.2 GHz - Dual Core
Motherboard
D2912 - μBTX
Memory
4 GB
Graphics Card(s)
Asus Radeon HD 6770 1 GB
Sound Card
Realtek ALC663
Monitor(s) Displays
Fujitsu SL 3230T 23" LCD TFT
Screen Resolution
1920 x 1080
Hard Drives
500 GB Seagate / 500 GB Western Digital external HDD.
PSU
Corsair CX500
Keyboard
Fujitsu KB400 PS/2
Mouse
Fujitsu OPT FSC BC
Internet Speed
54 Kb/ps
Other Info
Windows Experience Index Score: 5.9 |

Processor: 7.1 |
Memory: 5.9 |
Graphics: 7.3 |
Gaming Graphics 7.3 |
Primary Hard Disk: 5.9
a GPU fault can be detected via running a latest Game.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 8.1 Pro x64
CPU
Intel Core i3 (3.0 GHZ)
Motherboard
Asus P7H55-M LX
Memory
4 GB GDDR3
Graphics Card(s)
Sapphire ATI Radeon 7790 HD 1 GB GDDR5
Sound Card
Builtin AMD Hight Defination Audio Controller
Monitor(s) Displays
ASUS MS228H 21.5" Wide LED Monitor
Screen Resolution
1920x1080
Hard Drives
1 TB SATA Seagate
PSU
500W
Case
Orange
Cooling
None
Keyboard
A4TECH
Mouse
Who Cares?
Internet Speed
1 MB Shared Wateen Wireless
Antivirus
Kaspersky Internet Security
Browser
Mozilla Firefox
What you could do is try one of the try before you pay video players. The one I like and ended up purchasing was Cyberlink's Power DVD HD. Power DVD will do dual layer DVD's along with Blu-ray Disc. There is also WinDVD from Corel (tried it but went with Power DVD). Just some Ideas. . .:)
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion a4302f
OS
Win 7 Pro x64, VM Win XP, Win7 Pro Sandbox, Kubuntu 11
CPU
AMD Athlon(tm) II X4 640 @ 3.0 Gbz
Memory
12GB 1066MHz DDR3 SDRAM - 2x4GB, 2x2GB
Graphics Card(s)
ATI Radeon HD 4350 HD Graphics/Audio with 512MB
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
1. Dell 23" SP2307, 2. Mitsublishi 40" HDTV, Hannspree 25"
Screen Resolution
1. 2048x1152, 2. 1920-1080, 3. 1920x1200
Hard Drives
Int: 1 120 Gig SSD i
1 - 2.5" 500 USB External HDD
1 -1 Tb USB External HDD
Case
Mid Tower
Cooling
Standard Fans - 5 fans (very quiet)
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft Wireless Mouse 5000
Internet Speed
10 Mbit (realistically 500 Kbit - 1.2 Mbit)
Other Info
Speakers - Bose Desktop (Excellent Sound)
1 external CD|DVD\Blue-ray Recorders/Players (Sony)
Thanks for the advice. I'll give PowerDVD a go, I've downloaded the trial version.

I've just had a thought. Don't know if this is at all significant, but the problems with playback started after I'd played a Region 1 DVD on my PC. I didn't realise it was Region 1 until I looked at it just now, I bought it used at Money Station here in Scotland. The DVD played fine, and I watched half of it, on VLC Player. Then, when I tried to play it again later, it started repeatedly missing chunks of the audio at regular intervals. I think that's when the problem started. Before that, the only problem I'd had was with one HD DVD which wouldn't play on my PC, but that was the only HD DVD I'd ever tried and everything else worked okay.
 

My Computer

Computer Manufacturer/Model Number
Fujitsu P9900 0-Watt
OS
Windows 7 Professional x64 SP 1
CPU
Intel Core i5 - 3.2 GHz - Dual Core
Motherboard
D2912 - μBTX
Memory
4 GB
Graphics Card(s)
Asus Radeon HD 6770 1 GB
Sound Card
Realtek ALC663
Monitor(s) Displays
Fujitsu SL 3230T 23" LCD TFT
Screen Resolution
1920 x 1080
Hard Drives
500 GB Seagate / 500 GB Western Digital external HDD.
PSU
Corsair CX500
Keyboard
Fujitsu KB400 PS/2
Mouse
Fujitsu OPT FSC BC
Internet Speed
54 Kb/ps
Other Info
Windows Experience Index Score: 5.9 |

Processor: 7.1 |
Memory: 5.9 |
Graphics: 7.3 |
Gaming Graphics 7.3 |
Primary Hard Disk: 5.9
Here's the latest:

PowerDVD isn't much good for me, because - although DVDs play fine - the picture is really pixelated with all DVDs. You don't get the quality of picture that VLC or GOM Player provide. Is this problem unique to me?

P.S. Evil Nemesis, I have Asus SmartDoctor on my PC which monitors my GPU constantly. It should flag up an issues with the card. Also, games seem to be playing fine - I can play Minecraft full-screen without any performance issues, apart from SmartDoctor warning me about the temperature of my GPU increasing from time to time.
 

My Computer

Computer Manufacturer/Model Number
Fujitsu P9900 0-Watt
OS
Windows 7 Professional x64 SP 1
CPU
Intel Core i5 - 3.2 GHz - Dual Core
Motherboard
D2912 - μBTX
Memory
4 GB
Graphics Card(s)
Asus Radeon HD 6770 1 GB
Sound Card
Realtek ALC663
Monitor(s) Displays
Fujitsu SL 3230T 23" LCD TFT
Screen Resolution
1920 x 1080
Hard Drives
500 GB Seagate / 500 GB Western Digital external HDD.
PSU
Corsair CX500
Keyboard
Fujitsu KB400 PS/2
Mouse
Fujitsu OPT FSC BC
Internet Speed
54 Kb/ps
Other Info
Windows Experience Index Score: 5.9 |

Processor: 7.1 |
Memory: 5.9 |
Graphics: 7.3 |
Gaming Graphics 7.3 |
Primary Hard Disk: 5.9
Problem solved! I think. I downloaded a trial of AnyDVD, and now everything works on VLC! I don't know whether to buy it or not when the trial runs out though - will it continue to work?
 

My Computer

Computer Manufacturer/Model Number
Fujitsu P9900 0-Watt
OS
Windows 7 Professional x64 SP 1
CPU
Intel Core i5 - 3.2 GHz - Dual Core
Motherboard
D2912 - μBTX
Memory
4 GB
Graphics Card(s)
Asus Radeon HD 6770 1 GB
Sound Card
Realtek ALC663
Monitor(s) Displays
Fujitsu SL 3230T 23" LCD TFT
Screen Resolution
1920 x 1080
Hard Drives
500 GB Seagate / 500 GB Western Digital external HDD.
PSU
Corsair CX500
Keyboard
Fujitsu KB400 PS/2
Mouse
Fujitsu OPT FSC BC
Internet Speed
54 Kb/ps
Other Info
Windows Experience Index Score: 5.9 |

Processor: 7.1 |
Memory: 5.9 |
Graphics: 7.3 |
Gaming Graphics 7.3 |
Primary Hard Disk: 5.9
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