iTunes 9 Released!

Airbot · Sep 22, 2009

Sorry, you most likely need them all installed for that then. Or probably more particularly the apple mobile device support.
I do not have an iphone, so I wouldn't know what it would require. I should of stated you can uninstall those and itunes should work fine for use with just an ipod, or just by itself. Reinstall it. Or go to programs and features and mouse over itunes and click repair at the top. Maybe reboot. Should re install them.

Zidane24 · Sep 22, 2009

A320 said:
Airbot said:

A couple of myths I'll nullify..

itunes x64 isn't true 64 bit, only the installer is.

You can safely uninstall in programs and features without problems running itunes on Windows..

Apple Mobile Device Support
Apple Software Update
Bonjour

Don't uninstall

Quicktime or
Apple Application Support

After you uninstall those, if you run itunes, it will tell you about bonjour, just click ok, and it won't ever pop up again.

Click to expand...

I just did the update to 9.0 and uninstalled the 3 above. After launching iTunes I have an issue once I connect my iPhone to the comp. I get the following message:

"This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes."

Odd, as my iphone was working fine with iTunes before the update.

You uninstalled Apple Mobile Device Support. iPhones are mobile devices...

Uninstall iTunes and then reinstall it. Don't uninstall anything

Airbot's list of uninstall things was for someone who only used itunes with an iPod. You are an exception

A320 · Sep 22, 2009

ya I thought it was that one!

brickwall · Dec 9, 2009

iTunes causing my windows 7 64-bit to crash

Running iTunes in general is causing my computer to crash, even if I dont have an ipod syncing. I tried reinstalling iTunes, but it started getting the blue screen again after a while. Honestly it might not be iTunes, but iTunes was acting weird during the first set of crashes, and there were no crashes for a while when i reinstalled it. I included the minidump from the first and most recent crashes. Please help.

Adrian · Dec 9, 2009

brickwall said:
Running iTunes in general is causing my computer to crash, even if I dont have an ipod syncing. I tried reinstalling iTunes, but it started getting the blue screen again after a while. Honestly it might not be iTunes, but iTunes was acting weird during the first set of crashes, and there were no crashes for a while when i reinstalled it. I included the minidump from the first and most recent crashes. Please help.

Welcome Brickwall to Windows 7 support forum, in order for us to assist you in trouble shooting would you please fill out your system specs.
Also state your issue with Itunes, ie: what version did you D/L x64? X86? Iphone or Ipod.
Thanks.

zigzag3143 · Dec 9, 2009

brickwall said:
Running iTunes in general is causing my computer to crash, even if I dont have an ipod syncing. I tried reinstalling iTunes, but it started getting the blue screen again after a while. Honestly it might not be iTunes, but iTunes was acting weird during the first set of crashes, and there were no crashes for a while when i reinstalled it. I included the minidump from the first and most recent crashes. Please help.

Hi Brickwall and welcome

Not itunes. Both dmps were the same. Both suggest is was norton, not itunes. the file that probalby caused it was SYMEFA64.SYS. Norton is sometimes problematic.

I would
Dump Norton
run a system file chect to verity and repair your system files
to run type cmd in search>right click and run as admin>SFC /SCANNOW

Hope this helps

Kenn J+

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\120609-9032-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
[B]Windows 7 Kernel Version 7600 MP (4 procs) Free x64[/B]
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a07000 PsLoadedModuleList = 0xfffff800`02c44e50
Debug session time: Sun Dec  6 23:14:50.244 2009 (GMT-5)
System Uptime: 0 days 5:26:48.676
Loading Kernel Symbols
...............................................................
................................................................
...............................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8a019a00000, 1, fffff880010b5b04, 2}

[B]Unable to load image \SystemRoot\system32\drivers\N360x64\0305020.00B\SYMEFA64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEFA64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEFA64.SYS
[/B]
Could not read faulting driver name
Probably caused by : SYMEFA64.SYS ( SYMEFA64+33b04 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

[B]PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8a019a00000, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff880010b5b04, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)[/B]

Debugging Details:
------------------


Could not read faulting driver name
[B]
OVERLAPPED_MODULE: Address regions for 'ENG64' and 'ENG64.SYS' overlap[/B]

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002caf0e0
 fffff8a019a00000 

FAULTING_IP: 
SYMEFA64+33b04
fffff880`010b5b04 480fc35108      movnti  qword ptr [rcx+8],rdx

MM_INTERNAL_CODE:  2

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  System

CURRENT_IRQL:  0

TRAP_FRAME:  fffff880031a1170 -- (.trap 0xfffff880031a1170)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff8a0199d8078 rbx=0000000000000000 rcx=fffff8a0199ffff8
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880010b5b04 rsp=fffff880031a1308 rbp=0000000000000000
 r8=0000000000000008  r9=03fffffffffff52c r10=000a480128070200
r11=00000000ffffffca r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
SYMEFA64+0x33b04:
fffff880`010b5b04 480fc35108      movnti  qword ptr [rcx+8],rdx ds:1fc0:fffff8a0`19a00000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002af6bc2 to fffff80002a78f00

STACK_TEXT:  
fffff880`031a1008 fffff800`02af6bc2 : 00000000`00000050 fffff8a0`19a00000 00000000`00000001 fffff880`031a1170 : nt!KeBugCheckEx
fffff880`031a1010 fffff800`02a76fee : 00000000`00000001 fffff8a0`012fd007 fffff8a0`0a78e000 fffff8a0`03712458 : nt! ?? ::FNODOBFM::`string'+0x40f90
fffff880`031a1170 fffff880`010b5b04 : fffff880`010898d2 fffff8a0`00002a08 fffff8a0`012fd007 00000000`00000001 : nt!KiPageFault+0x16e
fffff880`031a1308 fffff880`010898d2 : fffff8a0`00002a08 fffff8a0`012fd007 00000000`00000001 00000000`ffffcb60 : SYMEFA64+0x33b04
fffff880`031a1310 fffff8a0`00002a08 : fffff8a0`012fd007 00000000`00000001 00000000`ffffcb60 fffff8a0`012fd007 : SYMEFA64+0x78d2
fffff880`031a1318 fffff8a0`012fd007 : 00000000`00000001 00000000`ffffcb60 fffff8a0`012fd007 00000000`00000065 : 0xfffff8a0`00002a08
fffff880`031a1320 00000000`00000001 : 00000000`ffffcb60 fffff8a0`012fd007 00000000`00000065 00000066`00000066 : 0xfffff8a0`012fd007
fffff880`031a1328 00000000`ffffcb60 : fffff8a0`012fd007 00000000`00000065 00000066`00000066 00680000`00660002 : 0x1
fffff880`031a1330 fffff8a0`012fd007 : 00000000`00000065 00000066`00000066 00680000`00660002 00000000`00000072 : 0xffffcb60
fffff880`031a1338 00000000`00000065 : 00000066`00000066 00680000`00660002 00000000`00000072 fffff8a0`0fc75018 : 0xfffff8a0`012fd007
fffff880`031a1340 00000066`00000066 : 00680000`00660002 00000000`00000072 fffff8a0`0fc75018 00000000`00000066 : 0x65
fffff880`031a1348 00680000`00660002 : 00000000`00000072 fffff8a0`0fc75018 00000000`00000066 00000000`00000000 : 0x66`00000066
fffff880`031a1350 00000000`00000072 : fffff8a0`0fc75018 00000000`00000066 00000000`00000000 00000000`0000004d : 0x680000`00660002
fffff880`031a1358 fffff8a0`0fc75018 : 00000000`00000066 00000000`00000000 00000000`0000004d fffff8a0`199d8008 : 0x72
fffff880`031a1360 00000000`00000066 : 00000000`00000000 00000000`0000004d fffff8a0`199d8008 fffff8a0`0f7a1008 : 0xfffff8a0`0fc75018
fffff880`031a1368 00000000`00000000 : 00000000`0000004d fffff8a0`199d8008 fffff8a0`0f7a1008 fffff880`0108ce56 : 0x66


STACK_COMMAND:  kb

FOLLOWUP_IP: 
SYMEFA64+33b04
fffff880`010b5b04 480fc35108      movnti  qword ptr [rcx+8],rdx

SYMBOL_STACK_INDEX:  3
[B]
SYMBOL_NAME:  SYMEFA64+33b04

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: SYMEFA64

IMAGE_NAME:  SYMEFA64.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4a414ea7

FAILURE_BUCKET_ID:  X64_0x50_SYMEFA64+33b04

BUCKET_ID:  X64_0x50_SYMEFA64+33b04[/B]

Followup: MachineOwner

---------

brickwall · Dec 9, 2009

zigzag3143 said:

brickwall said:
Running iTunes in general is causing my computer to crash, even if I dont have an ipod syncing. I tried reinstalling iTunes, but it started getting the blue screen again after a while. Honestly it might not be iTunes, but iTunes was acting weird during the first set of crashes, and there were no crashes for a while when i reinstalled it. I included the minidump from the first and most recent crashes. Please help.

Hi Brickwall and welcome

Not itunes. Both dmps were the same. Both suggest is was norton, not itunes. the file that probalby caused it was SYMEFA64.SYS. Norton is sometimes problematic.

I would
Dump Norton
run a system file chect to verity and repair your system files
to run type cmd in search>right click and run as admin>SFC /SCANNOW

Hope this helps

Kenn J+

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\120609-9032-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
[B]Windows 7 Kernel Version 7600 MP (4 procs) Free x64[/B]
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a07000 PsLoadedModuleList = 0xfffff800`02c44e50
Debug session time: Sun Dec  6 23:14:50.244 2009 (GMT-5)
System Uptime: 0 days 5:26:48.676
Loading Kernel Symbols
...............................................................
................................................................
...............................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8a019a00000, 1, fffff880010b5b04, 2}

[B]Unable to load image \SystemRoot\system32\drivers\N360x64\0305020.00B\SYMEFA64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEFA64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEFA64.SYS
[/B]
Could not read faulting driver name
Probably caused by : SYMEFA64.SYS ( SYMEFA64+33b04 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

[B]PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8a019a00000, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff880010b5b04, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)[/B]

Debugging Details:
------------------


Could not read faulting driver name
[B]
OVERLAPPED_MODULE: Address regions for 'ENG64' and 'ENG64.SYS' overlap[/B]

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002caf0e0
 fffff8a019a00000 

FAULTING_IP: 
SYMEFA64+33b04
fffff880`010b5b04 480fc35108      movnti  qword ptr [rcx+8],rdx

MM_INTERNAL_CODE:  2

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  System

CURRENT_IRQL:  0

TRAP_FRAME:  fffff880031a1170 -- (.trap 0xfffff880031a1170)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff8a0199d8078 rbx=0000000000000000 rcx=fffff8a0199ffff8
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880010b5b04 rsp=fffff880031a1308 rbp=0000000000000000
 r8=0000000000000008  r9=03fffffffffff52c r10=000a480128070200
r11=00000000ffffffca r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
SYMEFA64+0x33b04:
fffff880`010b5b04 480fc35108      movnti  qword ptr [rcx+8],rdx ds:1fc0:fffff8a0`19a00000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002af6bc2 to fffff80002a78f00

STACK_TEXT:  
fffff880`031a1008 fffff800`02af6bc2 : 00000000`00000050 fffff8a0`19a00000 00000000`00000001 fffff880`031a1170 : nt!KeBugCheckEx
fffff880`031a1010 fffff800`02a76fee : 00000000`00000001 fffff8a0`012fd007 fffff8a0`0a78e000 fffff8a0`03712458 : nt! ?? ::FNODOBFM::`string'+0x40f90
fffff880`031a1170 fffff880`010b5b04 : fffff880`010898d2 fffff8a0`00002a08 fffff8a0`012fd007 00000000`00000001 : nt!KiPageFault+0x16e
fffff880`031a1308 fffff880`010898d2 : fffff8a0`00002a08 fffff8a0`012fd007 00000000`00000001 00000000`ffffcb60 : SYMEFA64+0x33b04
fffff880`031a1310 fffff8a0`00002a08 : fffff8a0`012fd007 00000000`00000001 00000000`ffffcb60 fffff8a0`012fd007 : SYMEFA64+0x78d2
fffff880`031a1318 fffff8a0`012fd007 : 00000000`00000001 00000000`ffffcb60 fffff8a0`012fd007 00000000`00000065 : 0xfffff8a0`00002a08
fffff880`031a1320 00000000`00000001 : 00000000`ffffcb60 fffff8a0`012fd007 00000000`00000065 00000066`00000066 : 0xfffff8a0`012fd007
fffff880`031a1328 00000000`ffffcb60 : fffff8a0`012fd007 00000000`00000065 00000066`00000066 00680000`00660002 : 0x1
fffff880`031a1330 fffff8a0`012fd007 : 00000000`00000065 00000066`00000066 00680000`00660002 00000000`00000072 : 0xffffcb60
fffff880`031a1338 00000000`00000065 : 00000066`00000066 00680000`00660002 00000000`00000072 fffff8a0`0fc75018 : 0xfffff8a0`012fd007
fffff880`031a1340 00000066`00000066 : 00680000`00660002 00000000`00000072 fffff8a0`0fc75018 00000000`00000066 : 0x65
fffff880`031a1348 00680000`00660002 : 00000000`00000072 fffff8a0`0fc75018 00000000`00000066 00000000`00000000 : 0x66`00000066
fffff880`031a1350 00000000`00000072 : fffff8a0`0fc75018 00000000`00000066 00000000`00000000 00000000`0000004d : 0x680000`00660002
fffff880`031a1358 fffff8a0`0fc75018 : 00000000`00000066 00000000`00000000 00000000`0000004d fffff8a0`199d8008 : 0x72
fffff880`031a1360 00000000`00000066 : 00000000`00000000 00000000`0000004d fffff8a0`199d8008 fffff8a0`0f7a1008 : 0xfffff8a0`0fc75018
fffff880`031a1368 00000000`00000000 : 00000000`0000004d fffff8a0`199d8008 fffff8a0`0f7a1008 fffff880`0108ce56 : 0x66


STACK_COMMAND:  kb

FOLLOWUP_IP: 
SYMEFA64+33b04
fffff880`010b5b04 480fc35108      movnti  qword ptr [rcx+8],rdx

SYMBOL_STACK_INDEX:  3
[B]
SYMBOL_NAME:  SYMEFA64+33b04

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: SYMEFA64

IMAGE_NAME:  SYMEFA64.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4a414ea7

FAILURE_BUCKET_ID:  X64_0x50_SYMEFA64+33b04

BUCKET_ID:  X64_0x50_SYMEFA64+33b04[/B]

Followup: MachineOwner

---------

Would this mean I can't use norton even if I reinstall it anymore?

RizzoTheRat · Dec 21, 2009

Hi folks,

Running the 64 bit iTunes 9.0.2.25 on Windows 7 Home Premium 64 bit (can't find a version number but windows update reckons there's none to add), and getting a bluescreen whenever I try and synchronise my iPod classic. I've uninstalled the 3 programmes suggested by Airbot above to no avail. Would anyone be able to take a look at the dump file and see if there's anything else causing it?

Thanks

Zidane24 · Dec 21, 2009

brickwall said:

zigzag3143 said:

brickwall said:
Running iTunes in general is causing my computer to crash, even if I dont have an ipod syncing. I tried reinstalling iTunes, but it started getting the blue screen again after a while. Honestly it might not be iTunes, but iTunes was acting weird during the first set of crashes, and there were no crashes for a while when i reinstalled it. I included the minidump from the first and most recent crashes. Please help.

Hi Brickwall and welcome

Not itunes. Both dmps were the same. Both suggest is was norton, not itunes. the file that probalby caused it was SYMEFA64.SYS. Norton is sometimes problematic.

I would
Dump Norton
run a system file chect to verity and repair your system files
to run type cmd in search>right click and run as admin>SFC /SCANNOW

Hope this helps

Kenn J+

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\120609-9032-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
[B]Windows 7 Kernel Version 7600 MP (4 procs) Free x64[/B]
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a07000 PsLoadedModuleList = 0xfffff800`02c44e50
Debug session time: Sun Dec  6 23:14:50.244 2009 (GMT-5)
System Uptime: 0 days 5:26:48.676
Loading Kernel Symbols
...............................................................
................................................................
...............................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8a019a00000, 1, fffff880010b5b04, 2}

[B]Unable to load image \SystemRoot\system32\drivers\N360x64\0305020.00B\SYMEFA64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEFA64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEFA64.SYS
[/B]
Could not read faulting driver name
Probably caused by : SYMEFA64.SYS ( SYMEFA64+33b04 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

[B]PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8a019a00000, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff880010b5b04, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)[/B]

Debugging Details:
------------------


Could not read faulting driver name
[B]
OVERLAPPED_MODULE: Address regions for 'ENG64' and 'ENG64.SYS' overlap[/B]

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002caf0e0
 fffff8a019a00000 

FAULTING_IP: 
SYMEFA64+33b04
fffff880`010b5b04 480fc35108      movnti  qword ptr [rcx+8],rdx

MM_INTERNAL_CODE:  2

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  System

CURRENT_IRQL:  0

TRAP_FRAME:  fffff880031a1170 -- (.trap 0xfffff880031a1170)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff8a0199d8078 rbx=0000000000000000 rcx=fffff8a0199ffff8
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880010b5b04 rsp=fffff880031a1308 rbp=0000000000000000
 r8=0000000000000008  r9=03fffffffffff52c r10=000a480128070200
r11=00000000ffffffca r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
SYMEFA64+0x33b04:
fffff880`010b5b04 480fc35108      movnti  qword ptr [rcx+8],rdx ds:1fc0:fffff8a0`19a00000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002af6bc2 to fffff80002a78f00

STACK_TEXT:  
fffff880`031a1008 fffff800`02af6bc2 : 00000000`00000050 fffff8a0`19a00000 00000000`00000001 fffff880`031a1170 : nt!KeBugCheckEx
fffff880`031a1010 fffff800`02a76fee : 00000000`00000001 fffff8a0`012fd007 fffff8a0`0a78e000 fffff8a0`03712458 : nt! ?? ::FNODOBFM::`string'+0x40f90
fffff880`031a1170 fffff880`010b5b04 : fffff880`010898d2 fffff8a0`00002a08 fffff8a0`012fd007 00000000`00000001 : nt!KiPageFault+0x16e
fffff880`031a1308 fffff880`010898d2 : fffff8a0`00002a08 fffff8a0`012fd007 00000000`00000001 00000000`ffffcb60 : SYMEFA64+0x33b04
fffff880`031a1310 fffff8a0`00002a08 : fffff8a0`012fd007 00000000`00000001 00000000`ffffcb60 fffff8a0`012fd007 : SYMEFA64+0x78d2
fffff880`031a1318 fffff8a0`012fd007 : 00000000`00000001 00000000`ffffcb60 fffff8a0`012fd007 00000000`00000065 : 0xfffff8a0`00002a08
fffff880`031a1320 00000000`00000001 : 00000000`ffffcb60 fffff8a0`012fd007 00000000`00000065 00000066`00000066 : 0xfffff8a0`012fd007
fffff880`031a1328 00000000`ffffcb60 : fffff8a0`012fd007 00000000`00000065 00000066`00000066 00680000`00660002 : 0x1
fffff880`031a1330 fffff8a0`012fd007 : 00000000`00000065 00000066`00000066 00680000`00660002 00000000`00000072 : 0xffffcb60
fffff880`031a1338 00000000`00000065 : 00000066`00000066 00680000`00660002 00000000`00000072 fffff8a0`0fc75018 : 0xfffff8a0`012fd007
fffff880`031a1340 00000066`00000066 : 00680000`00660002 00000000`00000072 fffff8a0`0fc75018 00000000`00000066 : 0x65
fffff880`031a1348 00680000`00660002 : 00000000`00000072 fffff8a0`0fc75018 00000000`00000066 00000000`00000000 : 0x66`00000066
fffff880`031a1350 00000000`00000072 : fffff8a0`0fc75018 00000000`00000066 00000000`00000000 00000000`0000004d : 0x680000`00660002
fffff880`031a1358 fffff8a0`0fc75018 : 00000000`00000066 00000000`00000000 00000000`0000004d fffff8a0`199d8008 : 0x72
fffff880`031a1360 00000000`00000066 : 00000000`00000000 00000000`0000004d fffff8a0`199d8008 fffff8a0`0f7a1008 : 0xfffff8a0`0fc75018
fffff880`031a1368 00000000`00000000 : 00000000`0000004d fffff8a0`199d8008 fffff8a0`0f7a1008 fffff880`0108ce56 : 0x66


STACK_COMMAND:  kb

FOLLOWUP_IP: 
SYMEFA64+33b04
fffff880`010b5b04 480fc35108      movnti  qword ptr [rcx+8],rdx

SYMBOL_STACK_INDEX:  3
[B]
SYMBOL_NAME:  SYMEFA64+33b04

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: SYMEFA64

IMAGE_NAME:  SYMEFA64.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4a414ea7

FAILURE_BUCKET_ID:  X64_0x50_SYMEFA64+33b04

BUCKET_ID:  X64_0x50_SYMEFA64+33b04[/B]

Followup: MachineOwner

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Would this mean I can't use norton even if I reinstall it anymore?

It is hard to say...

Norton could be corrupted in your case BUT Norton is ALSO known to cause issues...

I would uninstall Norton...reinstall it and see if the BSOD happens again

If so...you will have to find something else

bigskylaw · Jan 22, 2010

Help!

I have an HP Quad Core with Win764 installed. I have iTunes9 installed. I used it without incident until Christmas Morning when my daughter plugged in her new iPod Touch. My computer blue screened.

At first, these blue screens were related to iTunes, but the progressively became more prevalent until the machine became so unstable it was basically unusable.

It seemed as though it was related to the graphics card, and I made sure my drivers are current.

After a few hours on tech support with HP, they asked me to go back to a restore point. I did, and things were fine.

In fact, I did them one better and did a complete reinstall of Windows 7. The machine worked perfectly for days. I downloaded and installed iTunes 9, and all was well. It seemed to work fine without trying any synching. All drivers are current per Nvidia.

Then, cautiously, I hooked up my iPod Touch (which had always worked fine) to the machine and as soon as it started synching, bam!, blue screen of death. I have uploaded the dump file.

Anything? Any help would be appreciated.

Adrian · Jan 23, 2010

bigskylaw said:
Help!

I have an HP Quad Core with Win764 installed. I have iTunes9 installed. I used it without incident until Christmas Morning when my daughter plugged in her new iPod Touch. My computer blue screened.

At first, these blue screens were related to iTunes, but the progressively became more prevalent until the machine became so unstable it was basically unusable.

It seemed as though it was related to the graphics card, and I made sure my drivers are current.

After a few hours on tech support with HP, they asked me to go back to a restore point. I did, and things were fine.

In fact, I did them one better and did a complete reinstall of Windows 7. The machine worked perfectly for days. I downloaded and installed iTunes 9, and all was well. It seemed to work fine without trying any synching. All drivers are current per Nvidia.

Then, cautiously, I hooked up my iPod Touch (which had always worked fine) to the machine and as soon as it started synching, bam!, blue screen of death. I have uploaded the dump file.

Anything? Any help would be appreciated.

After installing Itunes without incident the issue you are describing is the that the apple mobile device driver/services is not installed.
This is a known issue and I suggest that you un-install/remove all things apple including quicktime and install the latest version of Itunes as administartor and re-synch.
After looking at your system specs I going to assume that you are using WIndows7 64 bit?
If this is correct than download Itunes V9.02 for windows 7 64 bit and use administrator rights when installing.

bigskylaw · Jan 24, 2010

First, thank you for responding.

Yes, it is a 64 bit system.

When you say install with administrative rights, since I only have one user account, and it has administrator privileges, should I right click on the install file and choose "run as administrator?" Would my failure to do so otherwise result in my problem? Because other than that it sounds like you are simply suggesting I remove and reinstall iTunes?

bigskylaw · Jan 24, 2010

Hi again,

I did what you suggested. It blue screened again on the first synch. Dang.

bigskylaw · Jan 24, 2010

Apparently fixed: You encounter problems when you move data over USB from a Windows 7 or Windows Server 2008 R2-based computer that has an NVIDIA USB EHCI chipset and at least 4GB of RAM

valtonray · Jan 24, 2010

i've always found itunes troublesome on windows based computers, i'm kinda glad to see im not the only one.

Rexius · Aug 3, 2010

Hey guys.

So I have a related problem. I just bought a brand new Dell XPS Studio 16 notebook. It has been working tremendously with no problems since I got it. I have Windows 7 Home Premium 64-bit, an i5 processor and 4GB of RAM. I installed iTunes 9 and transfered over my library no problem. But so far in the past month or so my computer has Blue Screened twice! Both incidents occurred when I had iTunes open and was playing music in my room. First the music freezes and repeatedly makes a lot of noise while the computer is frozen, then it proceeds to the Blue Screen. Can anyone help? If I zip and upload the minidump file can someone find out what is going on? I'm positive iTunes is the culprit. I hate the new iTunes 9

iTunes 9 Released!

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