Solved Kaby Lake Intel HD Graphics 630 driver problems (red dark screen)

[FLX90]

Hi everybody,

I want to clone the SSD from my old Windows 7 Alienware 13 R1 to my "new" Alienware 13 R3.

I went through many problems so far:

- I switched from SATA to NVMe so need to convert MBR to GPT.
- Also inject Samsung drivers to my Windows-installation in WinPE.
- Enabled Windows Update for my 7700HQ via zeffys wufuc.
- Installed all necessary drivers (also Nvidia and Intel). But at this last point I'm struggling:

There are many drivers out there if you google the hardware-ID for the Intel HD Graphics 630.
I installed more than five different versions, but I've always the same problem after reboot.

The screen is dark red. When I open applications with white background it gets so dark that it's black.

Changing resolution didn't solve the problem.


After some minutes I get a bluescreen:
STOP: 0x00000116
nvlddmkm.sys


So hopefully you can help me.
Upgrading to Windows 10 is no option.

Best regards
Felix

 

[wither 2]

Without seeing your system specs and the complete BSOD, it appears that you have an NVIDIA graphics card and there's a problem with the driver. I would uninstall the driver from Device Manager, Display Adapters (I think you will uninstall the device). Shutdown and reboot. Download the appropriate driver from NVIDIA and install it. Does that help?

 

[FLX90]

Hey,

Yes, it is a GTX 1060 Mobile.

I uninstalled Intel and Nvidia driver with DDU and installed only Intel driver.
No BSOD anymore.

But still this strange red screen.

 

[Bree]

....still this strange red screen.

Have you checked that it's not a hardware fault? Try booting to the bios to check that. If you get the red screen there then it's nothing to do with Windows or its drivers.


Press F12 at the power up splash screen. You should get a one-time boot menu, with options to enter the bios setup, or to run built-in diagnostics.

 

[FLX90]

Yes, of course.
Because of the dark screen I only can uninstall this driver in safe mode.
In safe mode everything looks great.
It also looks great when I deactivate Intel HD Graphics 630 in device manager.
Or when I Boot normally with uninstalled Intel driver.

I had Windows 10 on this laptop before and everything works great.
But Windows 10 is not an option.

 

[file3456]

Try going into UEFI/BIOS and disable the onboard GPU. Just use the Nvidia GPU and see if that helps.

If the Intel driver doesn't work and the Nvidia one does, then you only need the Nvidia driver. You don't need onboard since you already have a dedicated GPU.

 

[wither 2]

What I think is that you have one or more Alienware wallpapers showing up. If you go here-

4K Alienware Wallpaper (72+ images)

and scroll down, the first one in red is in your screenshot.

Also, it appears to be in German. There appears to be a button for Felix (that you?) and a Guest.

Might be some kind of game.

 

[FLX90]

Try going into UEFI/BIOS and disable the onboard GPU. Just use the Nvidia GPU and see if that helps.

If the Intel driver doesn't work and the Nvidia one does, then you only need the Nvidia driver. You don't need onboard since you already have a dedicated GPU.

DGPU is routed through IGPU so unfortunately no option in BIOS.
It is also not possible to install Nvidia driver without having Intel driver installed (because of this DGPU —> IGPU thing)


wither 2: Don’t no what you mean. This is my login screen. As is said I can only uninstall Intel driver in safe mode because I don’t see anything (when I open an application with white background the screen is complete black)


Is it possible that I need the specific OEM Intel driver for this laptop from DELL?

 

[wither 2]

I guess I don't understand this-

"The screen is dark red. When I open applications with white background it gets so dark that it's black."

I thought the red you were referring to was what you showed in your screen shot but, you're saying that's your normal log-in screen?

 

[file3456]

All of your drivers from the horse's mouth is here: https://www.dell.com/support/home/en-us/product-support/product/alienware-13-laptop/drivers

Be sure to uninstall any you already have prior to a new install. I'd use Revouninstaller in safe mode. No networking, just -SAFE MODE-.

 

[FLX90]

wither 2:
Here is another picture after log in.

F22 Simpilot:
Unfortunately these are Win10 drivers.
I modified igdlh64.inf to install Intel GPU driver on Windows 7. (NTamd64.10.0...14393 --> NTamd64.6.1...7601)

I can install it but the driver is unable to load.
Maybe some reg keys are in the wrong key or files in wrong folder ...

 

[wither 2]

As I understand it, the Alienware wallpaper overlays the desktop normally when you log in. The red overlay on that is what's abnormal.

I don't know if what I'm seeing is normal but it looks like your screen resolution is in VGA. Why is that?

Would you provide your system specs using the procedures provided here- System Info - See Your System Specs

 

[FLX90]

It's 800 x 600 px. I played around with resolution but it doesn't matter. Problem remains.



Specs:

CPU: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz
Motherboard: Alienware Alienware 13 R3
BIOS: BIOS Date: 07/21/20 14:16:01 Ver: 05.0000C
Total Memory: 16,00 GB / Usable: 15,87 GB
HDD: NVMe Samsung SSD 970 SCSI Disk Device
Sound Card: (1) High Definition Audio-Gerät (2) High Definition Audio-Gerät [no driver]
Graphics Card: (1) Standard-VGA-Grafikkarte (2) Standard-VGA-Grafikkarte [no driver / IGPU: Intel HD Graphics 630 / DGPU: NIVIDIA GeForce GTX 1060 Mobile]
OS: Microsoft Windows 7 Professional 64-Bit 7601 Multiprocessor Free Service Pack 1

 

[wither 2]

What happens if you remove the Alienware wallpaper?

Would you run msinfo32, save the file and attach the generated .nfo file?

 

[wither 2]

Any luck with this?

 

[FLX90]

Hey, sorry didn‘t had the time yet for generating nfo.

Removing wallpaper didn’t help.

 

[FLX90]

Hey,


sorry for late reply.


I attached the nfo generated by msinfo32.

 

[wither 2]

Is this what you did to modify the graphics driver-

Fix for Windows 7 drivers for Intel 7th gen HD graphics 620 610 615 630 Iris 640 650 - YouTube

 

[FLX90]

Problem is finally "solved".


The graphics card is defect and I had to return the laptop.


Is it possible that I damaged the card with this windows 7 driver?

 

[wither 2]

I doubt you damaged the card with that driver.

I'm glad you figured it out and hope the problem gets fixed.