kasparsky updating problem

[frodi]

Kasparsky does not update the databases and application properly. It stops at 85%. It keeps on telling me to update, however the update is set to automatic. I tried to update manually, but it still hangs at 85%. I have also tried the solutions given but none work. Most links given on the Kaspersky Site are dead. Is my computer still protected?

 

[ICIT2LOL]

Hell frodi mate have you got any other AV on the machine at all including Malarebytes? and have you checked to see the Windows firewall is actually off it should be by default. If you have dump them pro tem.

Personally I would download the Kaspersky to Downloads (I keep mine on the desktop) use the remove tool from Kaspersky it should be sitting in All Programs > Kaspersky > Remove and then reinstall from downloads with your activation ready for that screen. This will entail reboots of course.

 

[frodi]

Hi ICit2lol, thanks for the info. I don't have any other AV on my machine, I thought I would not need to as I have Kaspersky. Windows firewall is off. I tried to uninstall and reinstall Kaspersky, but it would not Reinstall after the uninstall. I'll have another go at it.

 

[frodi]

This is strange, Kaspersky cannot find its own download site. It is in C:\ programs (86).

 

[Jacee]

It's possible that a virus has disabled it ...

Download Security Check by screen317 from here http://screen317.spywareinfoforum.org/SecurityCheck.exe or here http://screen317.spywareinfoforum.org/
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please post the contents of that document.

 

[frodi]

Thanks for that jacee, I am on my laptop writing to you, I cannot access those sites from my desktop pc. But have managed to get the microsoft safety scanner and am running a deep scan. I do not know how good their scanner is, but at this stage have no other option. Most of the Kaspersky Sites I cannot access, get blank page.

 

[chris1neji]

I have a feeling that Jacee is correct, I feel like your system may be infected. A common thing that occurs to infected system is that they can not connect to many sites other computers should be able to do so though.

 

[ICIT2LOL]

Hum this is really very odd Jacee I have done more installs of Kaspersky than I care to think about and never have had this happen.

 

[frodi]

Managed to download your suggested site jacee. Attached file.

 

[Jacee]

Results of screen317's Security Check version 0.99.60
Windows 7 Service Pack 1 x64 (UAC is disabled!)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Disabled!
Kaspersky Internet Security
Antivirus out of date!
`````````Anti-malware/Other Utilities Check:`````````
Adobe Reader XI
````````Process Check: objlist.exe by Laurent````````
Kaspersky Lab Kaspersky Internet Security 2013 avp.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 33% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````

Download Combofix from any of the links below, and save it to your desktop.<--Important
Link 1
Link 2
Link 3

Click on this link Here to see a list of programs that should be disabled.
The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
If your anti-virus or firewall complains, please allow this script to run as it is not malicious.
Next: Disconnect from the internet. If you are on Cable or DSL, unplug your computer from the modem.
Next: Please disable all onboard security programs (all running with back ground protection) as it may hinder the scanner from working.
This includes Antivirus, Firewall, and any Spyware scanners that run in the background.

• Double click combofix.exe and follow the prompts.
• When finished, it will produce a log for you.

Note: Do not mouseclick combofix's window while its running. That may cause it to stall
Please be patient while the scan runs, at times it may appear to stall.
When finished and after reboot (in case it asks to reboot), it should open a log, combofix.txt.
Post this log in your next reply
After rebooting ensure your Security applications have been re-enabled.

In your next reply post:
ComboFix.txt
***A guide and tutorial on "How to use Combofix" can be found here:
ComboFix: A guide and tutorial on using ComboFix

IF CF won't run:
During the download, rename Combofix.exe to sVchost.exe

 

[frodi]

Took a while but here it is.

 

[frodi]

I thought that windows defender was turned off. Have done so now, but perhaps too late?

 

[Jacee]

Copy and paste these lines in Note pad.

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0

Save as flush.bat to your desktop.
Double click on the flush.bat file to run it.Vista and Windows 7... right click the .bat file and choose to run as Administrator. Your computer will reboot itself.

Next, download TFC by Old Timer TFC - Temp File Cleaner by OldTimer - Geeks to Go Forums and save it to your desktop.
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista/Windows 7 right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Tell me if you are able to update Kaspersky now.

 

[frodi]

Thanks for all that work Jacee. I did what you suggested, but kaspersky still stops updating at 85%. I have not been able to find a virus on the PC.

 

[Jacee]

Was this a 'trial' download of Kaspersky, or a paid for version?

I'd like you to scan your machine with ESET OnlineScan

1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
   ESET OnlineScan
2. Click the
   
   button.
3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
   1. Click on
      
      to download the ESET Smart Installer. Save it to your desktop.
   2. Double click on the
      
      icon on your desktop.
4. Check
   
5. Click the
   
   button.
6. Accept any security warnings from your browser.
7. Check
   
8. Push the Start button.
9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
10. When the scan completes, push
    
11. Push
    
    , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
12. Push the
    
    button.
13. Push
    

 

[frodi]

It is a paid version. License runs until August.

 

[Jacee]

Can you run Eset, please? ... I'm not familiar with your setup. Your user account is on D:\ and the system is on C:\.

It looks like Kaspersky hasn't been updated or worked properly since December.

 

[ICIT2LOL]

It is a paid version. License runs until August.

Frodi just a suggestion - stay with Jacee for starters.

But just for your information if your install is being run from the disk mate then you might as well forget it as I have done loads of installing this AV and never once found the disk method work properly if at all.

Try here mate Product Updates and Documentation: Kaspersky Internet Security this is where I do all mine.


I know I shouldn't post other forums here but in this instance you might even try this if all else fails.

Kaspersky Lab Forum (Powered by Invision Power Board)

 

[frodi]

Finished the scan, it took five and a half hours. Sorry about that. So I did a screen capture for you Jacee, no virus found. I will be away all day tomorrow, but will check in tonight for a little while. I have to go now for an hour or two. Thanks guys, for all the help you are so generously giving. Jacee, my applications are on C, user accounts and profile on D. All documents on D.

 

[frodi]

ICit2lol, I don't have a disc, dl'd from their site.