kasparsky updating problem

[ICIT2LOL]

Lol ICit2lol, you might be right.

Look mate still go with Jacee as she is the expert I am just a tinkerer but I know how you feel it is so frustrating. All the same I reckon you just might have to do that. At least you are in in the right place here in SF and there are stacks of really top folks that can and will guide you though a clean install if it comes to that.

My offer of the config will still be there if you so wish.

John

 

[Jacee]

@ICit2lol I don't care for Comodo at all, so we'll just pass on that one!

@frodi I can't be sure, but you may not have the "true" Aministrator abilities on this computer.

You're running d:\users\Administrator\AppData\Local\temp
This just plain does not look right to me. The Administrator is not supposed to be run from a temporary file.

Did you set your partitions up like this to begin with? Did you upgrade from Vista with a valid key and DVD (or download)? I see OEM, .. what was the original OS and Computer company?
It looks like you may not have passed MGA's validation ...

Do this ... Please download this tool from Microsoft.
Double click on MGADiag.exe to run it.
Click Continue.
The program will run. It takes a while to finish the diagnosis, please be patient.
Once done, click on Copy.
Open Notepad and paste the contents in the window.
Save this file and copy/paste it in your next reply.

 

[ICIT2LOL]

No probs Jacee I'll keep that in mind for myself actually as I think the Bitdefender is easier to use now the GUI has changed for the CIS

 

[Jacee]

Might Imake just one more suggestion Frodi - I know I said I wouldn't but why don't you just get the data you need off that machine and do a complete wipe / clean all and a fresh install?


That technician inmy mind did not do a great job after all and I am wondering if he actually knew what he was doing??

I'm agreeing with that!

Was your OEM key ever activated properly? That's why I asked you to run MGA again.

 

[frodi]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {9BCC8951-4470-4CBB-BF2F-B81F2C8963B7}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9BCC8951-4470-4CBB-BF2F-B81F2C8963B7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-472579228-2991147982-2220732140</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5742</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.04</Version><SMBIOSVersion major="2" minor="6"/><Date>20100811000000.000000+000</Date></BIOS><HWID>768B3F07018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>A0CA110EF35AF78</Val><Hash>2mrQDkefV6MGfA3hHqKn9z8l5ig=</Hash><Pid>81605-956-0247645-65364</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-1942010
Installation ID: 017013760144667832520206979945815173889994541456402251
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 7/03/2013 7:59:47 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:13:2013 15:06
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAJJQi1BJpoMRy3zIs7CzORMLyXF0=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {9BCC8951-4470-4CBB-BF2F-B81F2C8963B7}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9BCC8951-4470-4CBB-BF2F-B81F2C8963B7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-472579228-2991147982-2220732140</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5742</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.04</Version><SMBIOSVersion major="2" minor="6"/><Date>20100811000000.000000+000</Date></BIOS><HWID>768B3F07018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>A0CA110EF35AF78</Val><Hash>2mrQDkefV6MGfA3hHqKn9z8l5ig=</Hash><Pid>81605-956-0247645-65364</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-1942010
Installation ID: 017013760144667832520206979945815173889994541456402251
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 7/03/2013 7:59:47 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:13:2013 15:06
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAJJQi1BJpoMRy3zIs7CzORMLyXF0=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
ASF! ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
ASPT ACRSYS ACRPRDCT
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm

 

[frodi]

The techie did not clean this machine, nor put Kasersky on it. That was my previous machine, since gone to god. I dl'd Kaspersky off their website and it was installed that way.

 

[ICIT2LOL]

Oops I thought we were dealing with a machine that a techie did?? So is this machine your own build Frodi? or one that you have bought?

I am a tad confused now my friend.

 

[frodi]

Hello ICit2lol, this is a new machine. I bought it just before Xmas 2012. The OS was put on by the vendor. I installed Kaspersky, which worked fine until it started to hang at 85%. Yesterday I read an article on the Kaspersky site where it said to deactivate the app and reactivate. I tried it and it did not work, the app does not accept the activation code, this is really really odd. I followed up your suggestion and went to the Kaspersky Forum and posted there. However, this morning I did a restore and got the app back. Now it hangs at 84%, lol. I'll go back to the forum and tell them what I did. Who knows, there may be a solution.

 

[Jacee]

I 'think' the problem is ... you have a "paid" for version of Kaspersky for one computer, but that computer is now out of commission.
If you copied the download to your new computer and tried to run it, Kaspersky does not recognize this new PC.

You are going to have to talk with Kaspersky Support in order to get a "working" version.

 

[frodi]

Not quite Jacee, I contacted Kaspersky about moving the app to a new pc. I was told to deactivate on the old machine and install a fresh app on the new machine. Then activate with the key and license # I already had. It all worked fine until recently, when the updating stopped at 85%. I am most grateful for your help in trying to resolve the problem. I have contacted the KIS support team on March 1, but sofar no reply whatsoever.

 

[ICIT2LOL]

I think I see what is going on - the original install of the KIS was on the dead machine - right so you tried to install KIS from a download site or disk to your new machine using the code from the old machine's version??

Now I can tell you straight up that you should have got onto the Kaspersky site in Melbourne - on that contact number I sent you and explained the situation before you went ahead and downloaded the KIS 2013.

Which is just about what Jacee is saying.

They would have then reset it at their end and let you know how to go about activating that download after you did it using that code you had for the other machine.

I did this with the KIS I installed on the machine I rebuilt and sent to my brother in England and only to find out about the regional issue (Aussie regional version does not work over there) , and so I was able to use all three licences that I bought at that time for my machines back here.

However I can appreciate that you would not have been aware that this is what you needed to do, and well none of us are perfect eh? least of all me.

When you do get it fixed and if you still want that config let me know.

John

 

[frodi]

Hi ICit2lol, I rang that number, all I got was a recorded message telling me to press #1 or2 or3, you know the procedure. I pressed the required number and got another recorded message telling me to use their email. I did send an email and got a message that it had been forwarded to Support. Waiting-waiting-wai........

 

[ICIT2LOL]

Hi ICit2lol, I rang that number, all I got was a recorded message telling me to press #1 or2 or3, you know the procedure. I pressed the required number and got another recorded message telling me to use their email. I did send an email and got a message that it had been forwarded to Support. Waiting-waiting-wai........

Look I will see if I can dig it out as I have spoken to them loads of times. But answer Jacee anyway as she has posted a message for you.

As a matter of interest did you try both those numbers or just the top one? as I am pretty sure it is the lower one 1300 762 833 and do be prepared to wait.

http://www.kaspersky.com/au/about/contactinfo/

 

[frodi]

Lol ICit2, I get a "webpage cannot be found".

 

[Jacee]

Oh dear, it loads just fine for me!

 

[frodi]

I won't load from the laptop either, very strange.

 

[Jacee]

• Download OTL http://oldtimer.geekstogo.com/OTL.exe *save* to your desktop.
• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• When the window appears, underneath Output at the top change it to Minimal Output.
• Check the boxes beside LOP Check and Purity Check.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt.
    Note:These logs can be located in the OTL. folder on you C:\ drive if they fail to open automatically.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them both in.

 

[ICIT2LOL]

Just wondering while you are doing what Jacee has asked who is your provider??

In any case for Monday the numbers are 1st - 1300-762-833 or 2nd - 1300-930-655 I have dealt with Nadia and or Simon on most occasions. But since I haven't been onto them for a while it could be someone else. But you need to speak to - first sales and then / or tech support - sales I have found the most helpful.

Sorry Jacee for OT.

 

[frodi]

These are very large files, so have zipped this one.

 

[ICIT2LOL]

Now I could be wrong but I do believe I saw recently that Kaspersky and Firefox are not real pals as I noticed some refs to it within those files.

Yes I did here is one ref Firefox 16/17 add-ons & Kaspersky - Kaspersky Lab Forum &

Is Firefox 16.0.1 compatible with Kaspersky Safe Money , Kaspersky Virtual Keyboard, and Kaspersky URL Advisor? | Firefox Support Forum | Mozilla Support

I don't know what Jacee thinks and I would wait for her reply but I would be dumping FF for the time being.