Solved KB2670838, platform update

[barton]

A platform update is available for Windows 7 SP1 and Windows Server 2008 R2 SP1

fyi, my WMP 12 and WMC stopped playing avi files giving a bex error after installing this update which was listed as optional on windows update up until IE10 showed up I think. Still plays mp4 fine. I read where this platform update caused the problem, so I removed it and sure enough wmp 12 now plays avi again. Yet removing update thru windows update site also automatically removed ie10 so I guess it's no longer "optional".


Also I'm using catalyst 13.10 with HD5770 on physical machine. If I go into a vm with platform update and IE10 installed avi plays fine. So I guess the AMD, IE10, KB2670838 combo does not like WMP and WMC playing avi files heh. Hope this helps anyone with similar problem.

 

[NoelDP]

The current recommendation is to uninstall the update and hide it to prevent reinstallation until MS either patch it or change the detection logic.
They are aware of problems with some laptop chipsets and are working to fix it,

 

[Gary]

http://www.sevenforums.com/browsers-mail/281124-those-want-block-ie-10-a.html#post2313971

Look at the above. I removed all updates that were for IE 10. I was loosing Aero, My screen would go black and when it BSOD'd, I had enough and performed the above. I have not had a problem since.

 

[Gary]

Attention: GTX11

Before starting a new thread please read and follow the instuctions bellow.

For Windows genuine and activation problems - Windows Genuine and Activation Issue Posting Instructions

For Windows Update problems - Windows Update Posting Instructions

I don't know what this is about? I did not start this thread.

 

[Laddie Parker]

The current recommendation is to uninstall the update and hide it to prevent reinstallation until MS either patch it or change the detection logic.
They are aware of problems with some laptop chipsets and are working to fix it,

I've read in other forums about Microsoft being aware of problems with some laptop chipsets and that they are working to fix it, but what about the rest of us? I have a desktop:

AMD Bulldozer FX-4 Quad Core 4170 Black Edition 4.20Ghz
Asus Sabertooth 990FX
Asus HD 6770 1024MB GDDR5 graphics card

When I install the Platform Update, both IE9 and Firefox 19.0 crash immediately when starting. The OP mentions that he has an HD5770, which is a desktop graphics card. Do Micrsoft think that it's just laptops that are having problems?

 

[Gary]

This problem is not limited to Laptops. I know many PC users that are having it as I did.

 

[NoelDP]

The problem (at least according to MS) is confined to a subset of chipsets where the graphics are onboard - and from what they have learned so far, all such chipsets are laptop ones.

If your experience is different please post details, and I'll try to ensure that the data is sent to MS for analysis.

 

[barton]

A google search on "KB2670838" brings up several hits of people having desktop issues. I noticed quite of few have ATI cards.

eta:

On this desktop:


AMD 785G
ATI HD 5770

Using catalyst 13.10 or 12.10 I get same results with the platform update installed as I described above in initial posting. If I remove catalyst and use windows update site offered vid drivers for HD5770 all is fine with platform update installed.

 

[NoelDP]

From what I hear, it's related to a combination of chipset and driver set - but I don't know any details.

 

[Laddie Parker]

The problem (at least according to MS) is confined to a subset of chipsets where the graphics are onboard - and from what they have learned so far, all such chipsets are laptop ones.

If your experience is different please post details, and I'll try to ensure that the data is sent to MS for analysis.

Many thanks for this Noel. Details:

AMD Bulldozer FX-4 Quad Core 4170 Black Edition 4.20Ghz CPU
Asus Sabertooth 990FX Motherboard
Asus EAH6770 1024MB GDDR5 graphics card with Catalyst Version 13.1
Windows 7 Ultimate
When I install the Platform Update, both IE9 and Firefox 19.0 crash immediately when starting.

I discovered a workaround for Firefox on the Mozilla wibsite. If you start in safe mode and disable hardware acceleration then Firefox works fine. Interestingly enough, the same workaround works with IE9. If you go into Control Panel, Internet Options, Advanced tab and at the top tick 'Use software rendering instead of GPU rendering' then IE9 works fine too.

Again many thanks.

 

[FerchogtX]

Hem... sorry for bumping, but... are there any news from MS fixing this? I got some issues too, hopefully, not as serious, but Firefox has artifacts when you scroll down text, and IE10 looks blurry... quite weird... In my desktop this happens, but not on my laptop...

If they fix this, that means I will need to uninstall KB2670838 or there will be an override for it?

 

[Gary]

I have it removed as well and also have IE 10 blocked from Installing. I had to remove IE 10 plus 5 updates that were for it. I was having all kinds of issues, my screen would go black for a few seconds and when it Blue Screened, I removed and blocked it. If you are interested HERE is the link to the instructions.

 

[NoelDP]

FerchogtX
if/when they produce a replacement, it will either be a new patch, or an update to this one - either way, WU will detect it and offer it, even if you've hidden the current one.

 

[FerchogtX]

FerchogtX
if/when they produce a replacement, it will either be a new patch, or an update to this one - either way, WU will detect it and offer it, even if you've hidden the current one.

Oh I see... I guess they will tell in a new bulletin whenever they release this, I always disable WU (yeah, I know, it's kinda dull... but automatic updates bring stuff like this XD...) and an upgrade for this update will be greatly received XD...

 

[NoelDP]

There's no need to disable WU completely - simply set it to check but not download/install. That way you get the notifications automatically and can pick and choose what you want to install.

If they release a new update then there'll be a new KB and everything that entails - If they simply update the current one, I doubt that there'll be a public notification as such, but the KB itself will be updated, and the normal channels will spread the news.

 

[FerchogtX]

There's no need to disable WU completely - simply set it to check but not download/install. That way you get the notifications automatically and can pick and choose what you want to install.

If they release a new update then there'll be a new KB and everything that entails - If they simply update the current one, I doubt that there'll be a public notification as such, but the KB itself will be updated, and the normal channels will spread the news.

I'll be waiting then XD... what a mess with this lil' update... What I heard is that this has something to do with the way pixels are handled in this DX updates (something about greyscale onts instead of the way W7 normally handles Cleartype or something...) and that breaks even stuff on hybrid systems... or maybe I'm misinformed

 

[Teerex]

I had this same problem on my desktop system, it drove me crazy for one day, but I cured it! It is a bug in the Catalyst satellite software vs the Platform Update. Uninstall Catalyst 13.10 completely, then reinstall it but use a Custom installation and choose NOT TO INSTALL any Media Foundation, App and Transcoding modules (especially if you don't need them anyway) - install only the driver and the basic Catalyst control software.
End result - you can still have the Platform Update and IE10 and the freshest AMD driver, and WMP again happily plays all the videos.

Please make sure to come back and provide feedback, I'm aching for someone to confirm that the solution I found is universal.

 

[barton]

Teerex! Worked like a charm. Thank you for the tip I make use of my Macrium Reflect software quite often, heh. So I actually restored to an image without any catalysts installed to start with absolute clean slate. Installed IE10(I unhid the platform update, but I notice this time it didn't automatically install with IE10 like before, and it vanished from optional list after install of IE10 and did not appear in update history?) Anyway and then did FULL 13.10 catalyst install again just to verify problem. Still same problem. So I went back to clean image and did your custom install suggestion. I unchecked:

AMD APP SDK Runtime
AMD Accelerated Video Transcoder
AMD Drag and Drop Transcoder
AMD Media Foundation Transcoder

Now WMP plays avi files again.

Good workaround!

 

[NoelDP]

It's my belief that the update is actually installed as one of the 'hidden' updates within the stub installer for IE10 - although it's also possible that MS have changed the detection to remove it from the listing if IE10 is already installed.


Glad you're up and running now!

Nice catch, Teerex!

 

[Teerex]

Thank you guys, this makes it a confirmed fix, at least on an AMD platform.