Solved KB2670838-x64 won't install. Error code: 0x80240022

[vipervenom9]

I've been stuck on this problem for weeks now. I can't seem to get this windows 7 sp1 platform update to install no matter what I try. I have tried /scannow, system update readiness tool, I even had I microsoft rep take over my computer for 2 hours and they couldn't get it to install. Error code in windowsupdate.log shows 0x80240022, error code in update history shows code 800736b3. It would make my year if someone were to help me get this working.

 

[torchwood]

Hi Viper,
The 2nd error code tends to imply registery corruption, not good.
can you post the logs from checksur, (CBSlog).

Roy

 

[vipervenom9]

Thanks torchwood for replying. I reran checksur and posted the log. From what I can tell all seems normal there. Thanks again.

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-11-06 05:22

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 560
No errors detected

EDIT: sorry forgot to post cbs.log as well. Here we go.

 

[torchwood]

Hi Viper,
Its not the registry, its your windows updates, all the following + at least >>30 more<< are corrupt/incomplete within the SXS folder.
KB2656356~KB3126593 KB3140410 KB3126587 KB3121212 KB3101746 KB3088195 KB3060716 KB3045999 KB2872339 KB2859537 KB3031432 KB3004375 KB3035131

I would suggest a clean re-install with this amount of corruption.
Copy your files personal files to external media first.
note what is your install media?

Roy

 

[vipervenom9]

originally the install media was a CD, but i'm almost positive I've lost that at this point though I do have the product key for window 7 home premium still.

Is there no way to individually uninstall and reinstall the corrupt updates even if it is severely time consuming?

 

[torchwood]

Hi Viper,
run this tool, copy/paste the output.
http://go.microsoft.com/fwlink/?LinkID=52012

If its OK then ill get you a link for a W7 SP1.

Roy

 

[vipervenom9]

Here is a result of the diagnostic.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JX9MH-PV4Y4-GRQJH
Windows Product Key Hash: 8k8RKYSJutFRZYc27vg27kHy/34=
Windows Product ID: 00359-OEM-8802064-48783
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {450B7D05-B16B-456E-B2EC-0A6DF7DE9087}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{450B7D05-B16B-456E-B2EC-0A6DF7DE9087}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GRQJH</PKey><PID>00359-OEM-8802064-48783</PID><PIDType>3</PIDType><SID>S-1-5-21-2931781167-2605702340-3431157870</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58A-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FB</Version><SMBIOSVersion major="2" minor="4"/><Date>20100824000000.000000+000</Date></BIOS><HWID>34623F07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-020-648783-02-1033-7600.0000-0282011
Installation ID: 019646480006811256592891674452608493246130438191605096
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: GRQJH
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 11/6/2016 11:12:22 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:6:2016 15:14
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: QAAAAAEACQABAAEAAgACAAAAAQABAAEA4nOYVygNagMIhcKPfIeUigw1Rrzkv4Q0qiPWY1orGoCsaZDhl4Lqgg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
EUDS GBT
MATS GBT
TAMG GBT GBT B0
SSDT INTEL PPM RCM


Thanks again for all your help Roy.

 

[torchwood]

Hi Viper,
follow link W7 Home premium SP1 64bit English,
ITS only valid for 24hrs from 18.50 UK time.

https://software-download.microsoft...1478544349&h=f92725e1307aadd3e05b460cdf3dac99

Roy

 

[vipervenom9]

Just to be safe I obviously can't just mount it with daemon tools and go since it will be reinstalling the OS, so I need to burn then mount in the physical disk drive right?

 

[torchwood]

either burn it or create a bootable usb

Roy

 

[vipervenom9]

I marked the thread as solved.
After reinstalling windows 7 I had a little trouble getting windows updater to function, but after using wsus offline it installed the update in question and now windows updater also functions properly.

Thank you so much for helping me finally get this resolved Roy. Repping you for sure.