Kernel power event 41 task 63

[Kguy]

Could someone please read my Minidump file for me and tell me what caused my computer to crash? I don't know how to read minidumps and I'm not sure if I could read it anyway.

My computer
HP p6230y
AMD Phenom II x4 810
Windows 7 64 Bit
HIS Radeon 5750
8GB DDR3
750GB HD


PLEASE HELP ME!! I really appreciate it. My computer has crashed a few times with the same kernel power event 41 task 63 error within the last month.

Today I was playing Fallout 3 for a couple hours and it crashed.

Please help me find out what caused it.

I have attached a RAR file with the minidump file inside.

Thanks...

 

[MyWin7]

This event just tells you did a hard reset to revive your box after a crash or freeze - unfortunately there are no errors when the system is freezing.

 

[Kguy]

How can I tell what caused my system to crash?

 

[MyWin7]

Usually it's the application(s) running at that very time..keep an eye on temperatures of the video card and system - maybe overheating?

 

[Kguy]

OK.

I know that this video card HD Radeon 5750 (5000 series) is new and there has been a lot of issues with this series of cards and Windows 7 64 bit. Could this be a possible problem as to why I got a Kernel Power event 41 task 63 crash? (Computer went gray screen and then shutdown and rebooted by itself- I had to choose to start windows normally).

 

[computersplus]

ati external event utility

disable the ati external event utility service

 

[Kguy]

How do I do that?

 

[computersplus]

power supply

are you using the stock power supply with that HP box?

 

[Kguy]

No. I bought an Antec 650 watt power supply also with the card.

 

[computersplus]

services

you have to enable the run command in the start menu by right clicking on the task bar and choose properties start menu customize look for run command and check it

then close that then click on start run type services.msc look for the ati service stop it and change the startup type to disabled and reboot

 

[computersplus]

power supply

i hate to burst your bubble but that power supply is not gonna do it for a quad core cpu and that video card it does not have enough amps on the +12 volt rail I think it's only rated at 19 or 20 amps you need double that and on a single rail not a dual rail system

 

[Kguy]

I can't fin the ATI services in services. I see a AMD externel events utility. Is this it? ( I do have an AMD processor).

 

[computersplus]

yep

yep that's it i also checked antec does not have a power supply certified to run that card and certified power supply's are recommended for that have a look at this

Power Supplies Certified for Single Card Operation

 

[computersplus]

OEM

those OEM board form HP Dell etc are not designed for such high current draw scenarios they are just not a good base for a gaming system not putting your stuff down but just giving you some info i see this all the time

 

[Kguy]

Thanks for your help. You are quick at replies and I really appreciate it!!! So could that be the reason for the kernel power crash?

 

[computersplus]

well

usually it's a combo of things

 

[Kguy]

What power supply would you suggest? I need one that has plenty of power for everything I have plus some for any additions in the future. Any suggestions?

 

[computersplus]

ati

that ati utility has been causing issues for people with crashes so that's why i said try that

 

[computersplus]

here

here is a good starting point notice the single +12 volt rail and it's amperage this is a nice power supply for the money if you can afford more you can get a bigger one but like i said it's a really good starting point


Newegg.com - CORSAIR CMPSU-650TX 650W ATX12V / EPS12V SLI Ready CrossFire Ready 80 PLUS Certified Active PFC Compatible with Core i7 Power Supply - Power Supplies

 

[Kguy]

Hey thanks!! Will one 12v rail be good enough for everything I need?