Keyboard and mouse frozen. BSOD at random.

[er8u32]

Hi! My computer has been acting weird lately. Sometimes it freezes and I can't use neither my mouse nor my keyboard, I have to press the power button and restart it manually.
It's not related to any particular activity, it happens at random, once only 1 minute after startup.

Most of the times it's just that, it freezes and I can't do nothing about it, but sometimes a BSOD appears.
I think it's hardware related because yesterday I reset the pc to the factory defaults, reinstalled 7 and got a BSOD while my PC is basically clean.

I've attached the DM log and a picture of the error. Do you know what it might be?

 

[axe0]

Please post the report of Windows Genuine and Activation Issue Posting Instruction

Please visit Windows Update and install every update available, it may take a couple of times to get them all.

 

[er8u32]

Here it is. Thanks axe0. Got another blue screen in the meantime with a different error code which I'm attaching to this post.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {EDB5424E-AC9F-484E-B2AF-9EEE3E86AD6A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.150318-1623
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EDB5424E-AC9F-484E-B2AF-9EEE3E86AD6A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-291673816-282829888-475250800</SID><SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>ixtreme M5741</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A4</Version><SMBIOSVersion major="2" minor="6"/><Date>20100115000000.000000+000</Date></BIOS><HWID>D6BA3607018400FC</HWID><UserLCID>0410</UserLCID><SystemLCID>0410</SystemLCID><TimeZone>ora solare Europa occidentale(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versione servizio di gestione licenze software: 6.1.7600.16385

Nome: Windows(R) 7, HomePremium edition
Descrizione: Windows Operating System - Windows(R) 7, OEM_SLP channel
ID di attivazioned2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID applicazione: 55c92734-d682-4d71-983e-d6ec3f16059f
PID esteso: 00359-00178-926-800006-02-1033-7600.0000-0122010
ID di installazione: 003003463476645614876686828721567842461095715022975850
URL certificato processore: http://go.microsoft.com/fwlink/?LinkID=88338
URL certificato computer: http://go.microsoft.com/fwlink/?LinkID=88339
URL licenza d'uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL certificato codice "Product Key": http://go.microsoft.com/fwlink/?LinkID=88340
Codice "Product Key" parziale: 7QJB7
Stato licenza: concesso in licenza
Numero di ripristini Windows rimanenti: 2
Ora attendibile: 12/06/2016 15:49:37

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAQABAAAAAgABAAEAonYACYSx1m6WM7itvLOC8LJH8uRcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ACRSYS		APIC1723
  FACP			ACRSYS		FACP1723
  HPET			ACRSYS		OEMHPET 
  MCFG			ACRSYS		OEMMCFG 
  SLIC			ACRSYS		ACRPRDCT
  OEMB			ACRSYS		OEMB1723
  GSCI			ACRSYS		GMCHSCI 
  AWMI			ACRSYS		OEMB1723
  SSDT			DpgPmm		CpuPm

 

[axe0]

Please make sure that you update Windows a.s.a.p., this is a critical step as you are too far behind with security updates, BSOD fixes and all other fixes included in the updates.

After you have updated Windows please post the report of http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html again.

 

[er8u32]

Here you go. All updates should be installed now, sorry it took me so long.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {EDB5424E-AC9F-484E-B2AF-9EEE3E86AD6A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160408-2045
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EDB5424E-AC9F-484E-B2AF-9EEE3E86AD6A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-291673816-282829888-475250800</SID><SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>ixtreme M5741</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A4</Version><SMBIOSVersion major="2" minor="6"/><Date>20100115000000.000000+000</Date></BIOS><HWID>D6BA3607018400FC</HWID><UserLCID>0410</UserLCID><SystemLCID>0410</SystemLCID><TimeZone>ora solare Europa occidentale(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versione servizio di gestione licenze software: 6.1.7601.17514

Nome: Windows(R) 7, HomePremium edition
Descrizione: Windows Operating System - Windows(R) 7, OEM_SLP channel
ID di attivazioned2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID applicazione: 55c92734-d682-4d71-983e-d6ec3f16059f
PID esteso: 00359-00178-926-800006-02-1033-7600.0000-0122010
ID di installazione: 003003463476645614876686828721567842461095715022975850
URL certificato processore: http://go.microsoft.com/fwlink/?LinkID=88338
URL certificato computer: http://go.microsoft.com/fwlink/?LinkID=88339
URL licenza d'uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL certificato codice "Product Key": http://go.microsoft.com/fwlink/?LinkID=88340
Codice "Product Key" parziale: 7QJB7
Stato licenza: concesso in licenza
Numero di ripristini Windows rimanenti: 3
Ora attendibile: 05/08/2016 21:54:18

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAQABAAAAAgABAAEAonYACYSx1m6WM7itvLOC8LJH8uRcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ACRSYS		APIC1723
  FACP			ACRSYS		FACP1723
  HPET			ACRSYS		OEMHPET 
  MCFG			ACRSYS		OEMMCFG 
  SLIC			ACRSYS		ACRPRDCT
  OEMB			ACRSYS		OEMB1723
  GSCI			ACRSYS		GMCHSCI 
  AWMI			ACRSYS		OEMB1723
  SSDT			DpgPmm		CpuPm

 

[axe0]

Almost 2 months is quite long indeed.

That looks better.

Of course with nearly 2 months that have been passed I do not know anything about the situation of the problem anymore.

 

[er8u32]

Yeah I know, work/family...the usual stuff.
The problem is the same, I haven't done muche to the pc since then. It freezes at random for no particular reason, the mouse and keyboard stop responding and I'm getting a weird buzzing sound from my speakers. BSOD are less frequent, though.
The only thing I can do is power off the pc and restart it.

 

[axe0]

Please follow the BSOD Posting Instructions again so I can analyze the BSODs, hopefully the cause of the BSODs is the same as of the freezes

 

[er8u32]

Thanks Martijn. The file is attached.

 

[axe0]

Please change the language to english, I can't read most of the logs
http://www.sevenforums.com/tutorials/149362-region-language-change.html

 

[er8u32]

I've found out that it only works with Ultimate or Enterprise while I have Home Premium.

I've tried a tool called Vistalizator but that gave me a lot of problems, at one point my pc couldn't even boot up and I've spent the entire afternoon fixing it. :shock: I'm never using it again.

Do you know if there's another way to change the language? If there's no other option I could run those logs into Google Translate.

 

[axe0]

I need to get used to check first the Windows 7 version before suggesting to change the language

I only know a way to change the language permanent, with a reinstallation (repair install, reinstallation or clean install) but I'm not sure if changing the language is possible in all reinstallation possibilities. There are a few reinstallation types,

• A repair install, could be said that it is an in-place upgrade, you basically reinstall Windows keeping all programs and personal files, only settings that have been modified to the system are reverted to the default.
• A reinstallation, this is an installation that reinstalls Windows without deleting everything (meaning you keep personal files, but programs are removed).
• A clean reinstallation, this is an installation wherein first the whole hard drive is wiped before the installation part starts.

 

[er8u32]

Uhm, I think it would be easier for me to translate those logs. Which one do you want me to start first?

 

[axe0]

I don't know, I can't tell which might be important and which not.

 

[er8u32]

Ok. I've translated most of the logs except eventlog.txt because there are more than 20.000 entries.:shock:
So I've installed a copy of Windows 7 Ultimate (in English) as a virtual machine.

I was able to export the event logs from my Home installation into Ultimate and they're in English. I saved the entire log as a .evtx file however I don't know how to run them into DM log collector.

I can see them on my pc from the Event Viewer (Action > Open saved log > choose my .evtx file).

Would it be ok if I send you the event logs as an .evtx files? Otherwise I don't know what else to do.

 

[axe0]

The eventlog.txt is the most important one, we know it has a lot of entries which is why I usually say that it is too much to translate.

The DM Log Collector collects the event logs, no need to add another copy of the event logs.

 

[er8u32]

The problem is that, if I understood right, DM log reads only the file in Event viewer > Windows Logs > System. This one is not in English.
My evtx file is Under Event viewer > Saved Logs > seven_eng.evtx and DM can't analyze it. This one is in English.

See pics attached.

So eventslog.txt from DM would be useless to you since is not in English. That's why I was asking if it's ok to send my event logs as a separate evtx file instead.

 

[axe0]

We could modify the DM to collect saved logs, but easier is to zip those logs and upload the zip.

My evtx file is Under Event viewer > Saved Logs > seven_eng.evtx and DM can't collect it.

Correction made

 

[er8u32]

Here's the file. Hope it's ok.

 

[axe0]

Let's see if we can find anything by forcing drivers to BSOD by checking if they violate something

Diagnostic Test

 DRIVER VERIFIER

   Warning

Please make a backup of your important files and get your rescue media or create one.
Please create a restore point.

Please follow this tutorial to run driver verifier.

Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

   Note

Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.