Solved Keyboard stops working and then BSOD

[cruxiszero]

The BSOD is a random occurrence. There doesn't seem to be any thing specific that triggers the BSOD. The only indication is that my keyboard stops working, as in that it wont type anything or accept any kind of input. I have a had BSODs happen to after being on of only a couple of hour to being on all day. Most days there isn't an issue. There doesn't seem to be a program, that I can tell, that causes the crash. I have had BSODs happen when I have only had Chrome running to multiple applications running. I have a Razer Lycosa keyboard, it is up to date with drivers and firmware. When I notice my keyboard stops working, if I try to restart or shut down my computer it starts to shut down but Blue screens before it can, otherwise it will eventually Blue screen after a few minutes.

Here is the Windows System log that reports the dump:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 071413-15444-01.

I have run Malwarebytes, Combofix and ccleaner. They came back with nothing.

I am running windows 7 pro 64-bit, installed on a Samsung 470 Series 256 GB SSD.

Thanks for the help in advance.

 

[koolkat77]

Is the firmware of the SSD up to date? check for one and see if stability returns.

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.

Make scans with -

TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

Online Virus Scanner Eset​

Razer Lycosa/Razer Tarantula Keyboard Driver. Older versions have BSOD issues with Win7. I would update its drivers to the latest, or try another keyboard.

Driver Reference Table - Lycosa.sys​

Test and Diagnose RAM Issues with Memtest86+:

RAM - Test with Memtest86+​

:info: Pay close attention to part 3 of the tutorial "If you have errors"

Bugcheck

[FONT="Lucida Console"]Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Mon Jul 15 00:10:57.809 2013 (UTC + 6:00)
System Uptime: 0 days 1:20:42.653
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for Lycosa.sys
*** ERROR: Module load completed but symbols could not be loaded for Lycosa.sys
Probably caused by : Lycosa.sys ( Lycosa+1c23 )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sun Jul  7 02:26:21.557 2013 (UTC + 6:00)
System Uptime: 0 days 5:29:02.401
BugCheck 1E, {0, 0, 0, 0}
*** WARNING: Unable to verify timestamp for Lycosa.sys
*** ERROR: Module load completed but symbols could not be loaded for Lycosa.sys
Probably caused by : Lycosa.sys ( Lycosa+1c23 )
BUGCHECK_STR:  0x1E
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`[/FONT]`

 

[ascomputers]

Do you have any spare RAM? in most cases, "from my experience" BSOD is a cause of faulty RAM.

 

[Britton30]

Bad RAM can cause BSODs, but isn't too common. He has the wrong bugcheck for a RAM issue I think.

 

[cruxiszero]

I will run the scans and test when I get home and post their reports. How long do you suggest I run Memtest?

I have also changed out the RAM and that didn't seem to help.

 

[Britton30]

Memtest instructions are in the tutorial posted. IT should run at least 8 FULL passes.

 

[cruxiszero]

TDSSKiller and the eset scan both came back clean. The latest driver for my keyboard in windows 7 is 3.02 and that is what is currently installed. I will let Memtest run tonight and give that report in the morning.

 

[cruxiszero]

I started memtest last night and this morning it was at 4 passes with 0 errors. It is still runnning while I am at work.

 

[Britton30]

So far so good cruxis. I have 16GB too and it took about 2 hours per pass.

 

[cruxiszero]

Ok, so here is 8 passes worth and 0 errors.

 

[Britton30]

We can mark RAM off the list. Did you check for SSD firmware update? IF the 470 uses Samsung Magician it can do it automatically.
Go to Control Panel\All Control Panel Items\Power Options\Edit Plan Settings\Advanced settings under USB make sure USB Selective Suspend is disabled.

 

[cruxiszero]

My SSD is up to date with its firmware and I have disabled the power setting. Also, I have hooked up a different keyboard for the time being.

 

[Layback Bear]

This will help others help you.

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

 

[cruxiszero]

I am thinking it was probably my keyboard, unless if anybody has any other suggestions or ideas?

 

[Britton30]

I think you're right. If a new/different keyboard keeps on working and no BSOD.

 

[cruxiszero]

OK, I will mark this a solved and just reference it if I still have problems. Thanks all.

 

[Arc]

I am thinking it was probably my keyboard, unless if anybody has any other suggestions or ideas?

It was stated in the Post#2 of the thread.

Razer Lycosa/Razer Tarantula Keyboard Driver. Older versions have BSOD issues with Windows 7. I would update its drivers to the latest, or try another keyboard.

What more can I say?

 

[cruxiszero]

True, it's just so random that I would need to probably go for 2 weeks with a different keyboard to say for sure.