Language Change Help Please

[lexicon1955]

hi,

I bought a used Toshiba laptop with Windows 7 Home Ultimate in Spanish.

It needs a lot of work and I need to change to English

Please help me and keep in mind I am technoretarded

 

[Megahertz07]

Welcome to the Forum.

Please give us ALL the laptop specs (model and code).
Do you have the COA key sticker (look under the laptop and under battery? What kind of license is on it?
What keyboard layout is on it, Spanish or English?

 

[lexicon1955]

Welcome to the Forum.

Please give us ALL the laptop specs (model and code).
Do you have the COA key sticker (look under the laptop and under battery? What kind of license is on it?
What keyboard layout is on it, Spanish or English?

TY Megahertz here's the best I can do:
Toshoiba satellite C-655D S5130
windows 7 ultimate Service pack 1
Keyboard English
Key xxxx-xxxx-xxxx-CXCVB
Product ID 00426-8992662-00006
sticker on top of battery B759-960297468-01
Don't know where to find type of license
previous owner listed as administrator
THANK YOU

 

[lexicon1955]

64 bit

 

[torchwood]

Hi Lexicon1955

Unfortunately that lappy didnt come with Ultimate, Home Premium.

The key in use is for an Acer laptop, as language packs are Ultimate optional updates if your not being offered them then i would have to say that MS has also picked up on it
run this tool, copy/paste the output, and i'll give it the once-over.
http://go.microsoft.com/fwlink/?LinkID=52012

Take it back to the seller and demand a refund.

Roy

 

[Megahertz07]

Every computer that came with Win 7 has a Certificate of Authentic y (COA) sticker on it. On a laptop, is under the case or under the Battery. If you find it, you can reinstall Win 7 in English.
You didn't answer: What keyboard layout is on it, Spanish or English?

 

[lexicon1955]

Hi Torch! Hi Mega! Happy Friday

It's been an up and down roller coaster of emotions the last 24 hours. I very much appreciate the help from both of you.

I thought I was a goner when I read Torch's post last night. But you/he pointd me in the right direction - the optional updates. There were 50, including the English one. The infernal machine took all the important ones except two - they would not load for some reason. So I tried installing just that one optional update and no go.

I got an 80073712 error code. "Windows component store is corrupt". Which can be fatal.
I read the troubleshooting/fix directions.

1. Run Network Troubleshooter
2. Run Disk Error Check
3. Run Syatem File Checker
4. install System Update Readiness Tool

So, I looked at the translation for network and troubleshoot and headed to the Control Panel. I ran that program but now my problem is : I can't read the report. If I had it to do all over again I would have studied Spanish instead of French in school

So, that's where I am right now. Bruised but not beaten.

PS I did say English keyboard in that previous post.

 

[torchwood]

Hi Lexicon,

Did you try and download them all ??

you only select the language you want..
Uninstall all the others

Anyway if you managed to install English you need to move to the top and make it your primary

Control panel >> Region & Language >> change keyboards .. general
select English in top bar then in the lower box move it to the top.


post the log for SURT, no:4, its in
C > Windows >> Logs >> CBS ...Checksur

Roy

 

[Megahertz07]

Did you find the Certificate of Authentic y (COA) sticker? On a laptop, is under the case or under the Battery.

 

[lexicon1955]

Hi Mega,

The sticker on the bottom of the battery compartment has a main number of:

759-960297468-01

 

[lexicon1955]

Voila Torch


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {02ABD87D-CF25-437D-9D84-1463A5496135}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150722-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Opera\launcher.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{02ABD87D-CF25-437D-9D84-1463A5496135}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3487098414-1913586482-984038160</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite C655D</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>1.30</Version><SMBIOSVersion major="2" minor="7"/><Date>20101207000000.000000+000</Date></BIOS><HWID>26203907018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar de Centroamérica(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Versión del Servicio de licencias de software: 6.1.7601.17514

Nombre: Windows(R) 7, Ultimate edition
Descripción: Windows Operating System - Windows(R) 7, OEM_SLP channel
Id. de activación: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f
PID extendido: 00426-00178-926-600006-02-2058-7601.0000-0802017
Id. de instalación: 007850163702180875880805696163406025420643146771153434
URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkID=88338
URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkID=88339
URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkID=88340
Clave de producto parcial: HYRR2
Estado de la licencia: con licencia
Recuento de rearmado de Windows restante: 3
Hora de confianza: 2/22/2018 4:08:01 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAIAAgABAAEAAQABAAAAAQABAAEAeqhMQU40PrPuslT5pKHuu96IgvUGHOBU

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSINV TOSINV00
FACP TOSINV TOSINV00
HPET TOSINV TOSINV00
BOOT TOSINV TOSINV00
MCFG TOSINV TOSINV00
SLIC TOSINV TOSINV00
SSDT TOSINV TsbOdm
SSDT TOSINV TsbOdm
SSDT TOSINV TsbOdm

 

[Megahertz07]

Hi Mega,

The sticker on the bottom of the battery compartment has a main number of:

759-960297468-01

That isn't a COA Key number. (Don't post it here)


I seems that your Windows is pirate. Roy can confirm.

Open Disk Management (C:\Windows\System32\diskmgmt.msc) expand window and the columns so we can read them. With the snipping tool take a snapshot of whole window. Post it here as a attachment. Use the paper clip - Browse to the file - upload.
I want to see if you still has a Factory recover partition.