Laptop dvd issue

[mvnsnd]

OK, just recently, I put a drive in my DVD and nothing happened. I took a look at my device list and My DVD-ROM has a yellow triangle with an exclamation point. Clicking on properties gives this error: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

The DVD is listed as a PBDS DVD+-RW DS-8W1P ATA device. It is installed in a Dell M6300 laptop workstation.

I have tried uninstalling the driver and rebooting, but it comes back with the same error.

Anyone have any idea of how I might proceed to try to get it back? It does show up in bios. Remember I don't have the drive available in Windows. I tried a startup repair, but it had no effect.

Thanks in advance.

 

[Jonathan_King]

Try booting from the drive. Can you load the Windows DVD or repair disc?

 

[Saltgrass]

Has the device worked in the past?

Can you slip it out of the slot and reinstall it, maybe a bad connection.

Have you tried using Device Manager in Safe Mode?

I notice there are no Win 7 drivers for your system on the Dell Site, are you using Win 7 included drivers?

You uninstalled the driver, but did you try uninstalling the device in Device manager? You might even remove the device from the computer and boot a couple of times with it removed.

 

[mvnsnd]

I can boot to the Windows DVD and did a start-up repair. It had no effect regarding fixing the DVD in Windows. I don't think I created a repair disk yet. And since, I can't use the DVD now, I'm not sure how I could. Although I do have a 2GB SD card I could use in the built in SD reader.

 

[Jonathan_King]

Try running the hardware troubleshooter: Open the Hardware and Devices troubleshooter

 

[mvnsnd]

Yes, the drive has worked in the past. I'm not sure what caused it to fail. I also looked for drivers from Dell and found none. I removed the drive, re-started the machine. It took a long time to boot. Shut down and re-installed the drive. Still no drive in Windows.

If it makes any difference, the label on the drive indicates it is a Phillips & Benq, model number DS-8W1P 05C rev A01.

I also tried to do a system restore from a few days ago, but it appears the the system restores are corrupted as it could not read any if them.

Off to the troubleshooter.

 

[theog]

Try this:

Your CD or DVD drive cannot read or write media
Your CD or DVD drive cannot read or write media

 

[mvnsnd]

The troubleshooter looked promising going through the step, but it could not fix the issue. It knows there is a DVD drive, tried to re-install the driver, but it still has the same issue and error.

 

[mvnsnd]

Theog, I tried your suggestion. I installed the software and it ran a troubleshooter as well. It saw the problem, tried to install new drivers, but also failed. It also noticed that I am missing a base driver, but I know that has been missing since I installed Win7 and when the DVD was working.

In looking at solutions pertaining to my error message, I see comments to play in the registry. in particular the registry location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class and select the {4D36E965-E325-11CE-BFC1-08002BE10318}

I have not done anything with that entry yet.

 

[mvnsnd]

Ok, I went into the registry, backed up the location above and deleted the 'upper filters' and 'lower filters' entries and rebooted the machine. After the re-boot, the DVD seems to be working just fine.

 

[chrisbraley]

DVD Problem with the yellow exclamation mark fixed

I tried everything that was posted here as well. Deleting the device downloading new drivers and the whole thing , nothing worked. But the last post did work.

If you run into this issue do the following to get you fixed:

Regedit

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class and select the {4D36E965-E325-11CE-BFC1-08002BE10318}

Back up the location above and delete the 'upper filters' and 'lower filters' entries.

Go back to device manager and reinstall the devices. This time no error.

-Chris

 

[ann00]

Help I have a Toshiba Satellite M300 64 bit it was vista a clean copy of windows7 was put on this it was working great i tryed backing it up didn't work..

get this error windows cannot start this hardware device because information (in the registry)is incomplete or damaged (code19) i tried uninstalling then re installing i tried lots of different things but still that driver keeps installing it works for a bit the it has a exclamation mark also when i go into my computer i do not see d: drive and i i did that chrisbraley Back up the location above and delete the 'upper filters' and 'lower filters' entries. i didn't see no 'upper filters' and 'lower filters' entries. on the right side.

 

[ann00]

Hello i have same issues as mvnsnd i have a Toshiba m300 I went into the registry and looked for the 'upper filters' and 'lower filters' but there was nothing there and when i uninstall driver in device manger DVD works for a bit then driver installs then it stops working. oh i tried the troubleshooter also tried restoring and same thing a lot of dates were deleted in system restore. So any other suggestions would be great.