laptop issues - won't wake up?

[gregrocker]

Yes, and you can run the Java update as having the latest is always best for security. I don't run Java myself to avoid infection it can allow. If it's needed for a program you'll be prompted.

After posting the BSOD file, please go back to the top of the thread and work your way through all the steps which haven't been tried yet.

 

[MissPunkin91]

i haven't run maleware bytes yet. I've got webroot antivirus as our virus program and no, LOL, I would really rather stay away from doing the reinstall unless really forced into it.
I'm checking the control panel/programs right now to see if anything is in there from when I did that online job video as we speak and will bounce over to the system restore to see what dates are available there to see where it has landed itself.

 

[MissPunkin91]

i don't think I need the Java, I believe it installed along with the video file program the day that I did the interview. I don't believe we ever installed it prior to that for anything.

 

[gregrocker]

Then I would uninstall it and check for infection using the two methods I gave you now.

 

[MissPunkin91]

I am currently in the process of attaching the files onto the BSOD thread. What all information do I need to include in that thread? Just the files that were now created?

OOPS! just got a server error???

now what?

 

[MissPunkin91]

ok,
in the meantime, I've got the java uninstalling and I'm going to set off and do maleware bytes

 

[gregrocker]

Reboot and run the collection tool again.

 

[MissPunkin91]

it finished the maleware scan - I just did the quick scan for now and it reported no malicious items detected anywhere. Should I consider doing a full scan or just go on to a next step?

 

[gregrocker]

Do the full scan to be most thorough.

What's required here is thoroughness, not missing any steps you've already been given.

 

[MissPunkin91]

Well, I think I successfully started a BS thread and attached the files this time around.
I'm going to get ready for work now. Have to close at the store tonight and then reopen in the morning so I probably won't get back to this until Friday evening.
I will go ahead and either do the full malware scan tonite after getting home from work or do it Friday after I get home from work.
Thank you so much for your patience and help! You have really helped take away some of the stress and even if we can't fix the laptop, I feel better knowing that I've had a great bunch of folks help me out! Have an awesome day and I shall try to give you some more great reputation once the forum allows me to do so.

 

[gregrocker]

We will either help you fix it or the consolation prize is you get the best possible install of Win7 one can have, with our help!

Clean Reinstall - Factory OEM Windows 7

 

[MissPunkin91]

the full scan for malware bytes completed before I came home for dinner break. Hubby said there were no items found. Also said that laptop, after finishing that scan and while just sitting here idling in between him doing things, was just shutting down.
He did the unplug the cord method and left it sit for awhile and then turned it back on. All times it did turn on, though with that screen that says you can start win in safe mode or normal.
He did normal and it was ok.
Going back to work now so we shall see what tomorrow brings. Thanks again for all of your patience and help.

 

[MissPunkin91]

Hi Gregrocker!

just wanted to let you know that we have pronounced our laptop dead. I have been unable to get her to start since the last time I had her up on Thursday before leaving for work. I have tried everything suggested and get nothing. Battery only, cord only, moving her to a different wall outlet, battery and cord and the only thing we get is the initial sound that she would make when 1st starting up. And then nothing but a very faint sound that I would guess is just power noise or maybe fan noise?

No clicking or other weird noises from the hard drive - just an almost eerie silence.

thanks for all of your attempts to help though, it was greatly appreciated!!!!!

 

[gregrocker]

Did you try removing battery and and AC adapter, hold power button down to drain residual power, then try to power up using only AC adapter, then battery?

If there is any activity at all I'd remove RAM sticks then power up to see if you get beeps indicating the mobo is alive.