Laptop losses internet access, but says "connected" to wireless router

[Kaktussoft]

"not connected - connections are available"=> so you're disconnected from own router. But other wireless networks are in list? Your own wireless router as well?

Correct[/QUOTE]
That's not what you told me before!! Just click on your own router in the list.

 

[dbvr2005]

Yesterday i connected the ethernet cable directly to my laptop and it worked fine. I was using it for about an hour. And yes the network adapter is activated.

 

[dbvr2005]

Well it wasnt showing this before until now.

 

[Kaktussoft]

Webroot SecureAnywhere 2012=> don't know what it does. Can you temporary disable it to test if that's the problem

 

[dbvr2005]

It put in my password for the network but shows this

 

[dbvr2005]

Yes i can

 

[dbvr2005]

It connected now

 

[dbvr2005]

I tried again before disabling webroot. Do i still disable it?

 

[Kaktussoft]

It put in my password for the network but shows this View attachment 201601

your network and other networks are still in the list?
You don't have to provide a password, I assume(?) It normally connects without providing a password isn't it? You did check ""connect automatically" long before I think, so it remembers the password

 

[Kaktussoft]

I tried again before disabling webroot. Do i still disable it?

no .

 

[dbvr2005]

Well i did have to put the password.

 

[dbvr2005]

Btw thanks for your help.

 

[Kaktussoft]

always? Also after a reboot? You're taking about wireless access password

 

[dbvr2005]

Yes im talking about the wireless connection and this is the first time i had to put the password, besides the initial setup.

 

[Kaktussoft]

Yes im talking about the wireless connection and this is the first time i had to put the password, besides the initial setup.

And if you reboot, you connect automatically with success?

 

[dbvr2005]

Yes. But iv only rebooted when it says no connections are available and not when it just says no internet access or not connected but connections available.

 

[Kaktussoft]

Yes. But iv only rebooted when it says no connections are available and not when it just says no internet access or not connected but connections available.

try to uninstall wireless driver, reboot, install wireless driver. and maybe it solves your problem

 

[dbvr2005]

Right now the laptop got disconnected and i tried to go to the router setup page and this is what it says