Laptop not recognizing graphics card

[SliKz]

Hi, I've had a Sony Vaio SVE14AA11M and it has been giving me a multitude of problems. I'll be creating other threads on other forums for the other problems, but this one regards a problem I'm having with the graphics card.

When I bought this computer, it said that it had 2 graphics card, some ATI Radeon I'm not sure which, because sony does not tell you anything and an intel integrated graohics card. Everything worked fine for a few months, I even beat Far Cry 3 with the ATI card, but then the option to switch cards vanished and it automatically uses the intel card. This is obviously a big problem because every game becomes unplayable.
I've tried installing drivers and I've also installed catalyst center, but still nothing. when I run dxdiag.exe, the computer does not recognize the ATI card.

 

[Erick Aguilar]

Hi, I've had a Sony Vaio SVE14AA11M and it has been giving me a multitude of problems. I'll be creating other threads on other forums for the other problems, but this one regards a problem I'm having with the graphics card.

When I bought this computer, it said that it had 2 graphics card, some ATI Radeon I'm not sure which, because sony does not tell you anything and an intel integrated graohics card. Everything worked fine for a few months, I even beat Far Cry 3 with the ATI card, but then the option to switch cards vanished and it automatically uses the intel card. This is obviously a big problem because every game becomes unplayable.
I've tried installing drivers and I've also installed catalyst center, but still nothing. when I run dxdiag.exe, the computer does not recognize the ATI card.

What does CCC tell you under Information > Hardware?

 

[SliKz]

Noob question, what is CCC?

 

[badger906]

catalyst control centre. AMDs gpu control panel.

 

[linnemeyerhere]

That's the Catalyst program.
Also have you had a look around in the bios for a GPU setting or on off setting?

 

[SliKz]

The BIOS options are very limited, it does not mention the GPU anywhere. And the Catalyst Control Center does not detect the card.

 

[linnemeyerhere]

I would view this video and then attempt to clean and re-paste your CPU and GPU and while there you can smell and look for any sign of heat/electrical burning. Clean fan and re-thermal pasting won't fix a burned out device but it may get things working again (long shot) otherwise you may need to have the mobo/laptop tested.

 

[Erick Aguilar]

Which drivers did you install? You could have installed some which do not support the mobile version.

 

[alphanumeric]

For laptops with dual graphics, I'd go to the laptop manufacturer first for the driver. Of any that one should work as advertised. I'd install the two separate drivers (Intel/ATI) as a last resort.