Laptop randomly shuts off completely with no warning

[BreanneS]

Hello, I was wondering if anyone could help me figure out this issue. So this week my laptop would completely shut off with no notice like "Windows is shutting down". I only had a few things open at the time and it totally cut the power. My laptop was plugged in as usual charging. When I turned it back on check disk found some errors which it fixed and for a day or two everything was fine until it happened again yesterday. I'd like to find the issue before this becomes more serious.

Last night I did take a look at event viewer. I had an error 6008 about when the crash happened. And then a critical event 41 which seems to be related to the crash too. One other thing that I found when it first happened this week is this entry here which I'm unsure if I should be worried about.

My laptop is a Dell inspirion N7110 running Windows 7 Home Premium which I've had for about four years now. If there's anything else you need to know let me know.

 

[fireberd]

I found this thread, googling the Even 37 Kernel Processor Power error.

Event 37, Kernel-Processor-Power for all 8 Processors - Microsoft Community

 

[Megahertz07]

Do you have a hardware monitor?
CPU clock can be lowered if temperature is high.
I use this one Downloads - Open Hardware Monitor
It shows the temp on the panel and log CPU temp and clock.
On settings turn on when Windows start and choose to show the temp.

 

[BreanneS]

I just did the Dell support assist diagnostic test. The hard drive failed the SMART test and the recommendation is to replace the drive. I'll run check disk and see if that could resolve the issue or not. I'll run Seatools as well.

I'm really not sure if this is even related to the current crashing issue.

Edit: Attaching the disk check results for the first time it crashed and the 2nd time I checked it (yesterday). I ran Seatools before running disk check again and it failed in two parts(forgot which) but it passed the SMART test. I'll re-run it again later and see if disk check helped if at all.
____

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.


One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 3)...
Attribute record of type 0x80 and instance tag 0x4 is cross linked
starting at 0x8204fa for possibly 0x38 clusters.
Some clusters occupied by attribute of type 0x80 and instance tag 0x4
in file 0x216dd is already in use.
Deleting corrupt attribute record (128, "")
from file record segment 136925.
Attribute record of type 0x80 and instance tag 0x4 is cross linked
starting at 0xfc695 for possibly 0x1 clusters.
Some clusters occupied by attribute of type 0x80 and instance tag 0x4
in file 0x21731 is already in use.
Deleting corrupt attribute record (128, "")
from file record segment 137009.
Attribute record of type 0x80 and instance tag 0x4 is cross linked
starting at 0xa54092 for possibly 0x4a clusters.
Some clusters occupied by attribute of type 0x80 and instance tag 0x4
in file 0x21c46 is already in use.
Deleting corrupt attribute record (128, "")
from file record segment 138310.
Attribute record of type 0x80 and instance tag 0x4 is cross linked
starting at 0x8e5f for possibly 0x6 clusters.
Some clusters occupied by attribute of type 0x80 and instance tag 0x4
in file 0x2ba2d is already in use.
Deleting corrupt attribute record (128, "")
from file record segment 178733.
Attribute record of type 0x80 and instance tag 0x4 is cross linked
starting at 0xf61bf for possibly 0x2 clusters.
Some clusters occupied by attribute of type 0x80 and instance tag 0x4
in file 0x2ba68 is already in use.
Deleting corrupt attribute record (128, "")
from file record segment 178792.
  363776 file records processed.                                          File verification completed.
  1724 large file records processed.                                      0 bad file records processed.                                        0 EA records processed.                                              65 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 3)...
The file reference 0x48200000001b7dc of index entry recovery.bak of index $I30
with parent 0x5aa is not the same as 0x48300000001b7dc.
Deleting index entry recovery.bak in index $I30 of file 1450.
The file reference 0x1bd00000001b581 of index entry recovery.js of index $I30
with parent 0x5aa is not the same as 0x1c100000001b581.
Deleting index entry recovery.js in index $I30 of file 1450.
The index bitmap $I30 in file 0x7fd is incorrect.
Correcting error in index $I30 for file 2045.
The two index entries of length 0xa8 and 0x70 are either identical
or appear in the wrong order.
31 17 02 00 00 00 5d 00 a8 00 92 00 00 00 00 00  1.....].........
fd 07 00 00 00 00 ab 0b 00 db 5c b3 1f 45 d2 01  ..........\..E..
9e 7c 4a 75 20 45 d2 01 9e 7c 4a 75 20 45 d2 01  .|Ju E...|Ju E..
00 db 5c b3 1f 45 d2 01 00 90 00 00 00 00 00 00  ..\..E..........
14 87 00 00 00 00 00 00 20 20 00 00 00 00 00 00  ........  ......
28 01 30 00 46 00 37 00 44 00 32 00 39 00 41 00  (.0.F.7.D.2.9.A.
42 00 30 00 41 00 46 00 33 00 34 00 32 00 39 00  B.0.A.F.3.4.2.9.
32 00 42 00 35 00 33 00 33 00 35 00 33 00 32 00  2.B.5.3.3.5.3.2.
41 00 33 00 35 00 42 00 32 00 31 00 41 00 35 00  A.3.5.B.2.1.A.5.
42 00 41 00 45 00 41 00 31 00 41 00 38 00 35 00  B.A.E.A.1.A.8.5.
31 00 00 00 00 00 00 00 9b 00 00 00 00 00 00 00  1...............
e2 4b 01 00 00 00 ce 02 56 61 db 3d b3 03 d2 01  .K......Va.=....
----------------------------------------------------------------------
9e 0d 05 00 00 00 4d 00 70 00 52 00 01 00 00 00  ......M.p.R.....
fd 07 00 00 00 00 ab 0b 9d b4 ca 45 31 45 d2 01  ...........E1E..
d4 50 66 48 31 45 d2 01 d4 50 66 48 31 45 d2 01  .PfH1E...PfH1E..
9d b4 ca 45 31 45 d2 01 00 20 00 00 00 00 00 00  ...E1E... ......
86 1d 00 00 00 00 00 00 20 20 00 00 00 00 00 00  ........  ......
08 02 30 00 46 00 37 00 32 00 34 00 35 00 7e 00  ..0.F.7.2.4.5.~.
31 00 30 00 41 00 46 00 c5 02 00 00 00 00 00 00  1.0.A.F.........
97 b4 03 00 00 00 7e 03 70 00 52 00 01 00 00 00  ......~.p.R.....
Sorting index $I30 in file 2045.
The file reference 0x11b000000013a33 of index entry 059C6D~1 of index $I30
with parent 0x7fd is not the same as 0x11c000000013a33.
Deleting index entry 059C6D~1 in index $I30 of file 2045.
The file reference 0x31f000000006814 of index entry 25E983D3531F5592DE2083DF587F07C399C09CF4 of index $I30
with parent 0x7fd is not the same as 0x31d000000006814.
Deleting index entry 25E983D3531F5592DE2083DF587F07C399C09CF4 in index $I30 of file 2045.
The file reference 0x31f000000006814 of index entry 25E983~1 of index $I30
with parent 0x7fd is not the same as 0x31d000000006814.
Deleting index entry 25E983~1 in index $I30 of file 2045.
The file reference 0x24b00000001b3d7 of index entry B1FA98D7582EE9C4C6F4D9E22AA4EFC16D1BD1AF of index $I30
with parent 0x7fd is not the same as 0x24a00000001b3d7.
Deleting index entry B1FA98D7582EE9C4C6F4D9E22AA4EFC16D1BD1AF in index $I30 of file 2045.
The file reference 0x24b00000001b3d7 of index entry B1FA98~1 of index $I30
with parent 0x7fd is not the same as 0x24a00000001b3d7.
Deleting index entry B1FA98~1 in index $I30 of file 2045.
The file reference 0x2da00000000f6ed of index entry CB06506E998A9C83F8F8B89C50261288E817D25E of index $I30
with parent 0x7fd is not the same as 0x2d900000000f6ed.
Deleting index entry CB06506E998A9C83F8F8B89C50261288E817D25E in index $I30 of file 2045.
The file reference 0x2da00000000f6ed of index entry CB0650~1 of index $I30
with parent 0x7fd is not the same as 0x2d900000000f6ed.
Deleting index entry CB0650~1 in index $I30 of file 2045.
Index entry CE0CF066FD0ABF58E19BA11B06B862935D305479 of index $I30 in file 0x7fd points to unused file 0x1cd05.
Deleting index entry CE0CF066FD0ABF58E19BA11B06B862935D305479 in index $I30 of file 2045.
Index entry CE0CF0~1 of index $I30 in file 0x7fd points to unused file 0x1cd05.
Deleting index entry CE0CF0~1 in index $I30 of file 2045.
The file reference 0x2fd00000000b763 of index entry F112C60A7FEEE60649E8524DC59663273EDF893B of index $I30
with parent 0x7fd is not the same as 0x2fb00000000b763.
Deleting index entry F112C60A7FEEE60649E8524DC59663273EDF893B in index $I30 of file 2045.
The file reference 0x2fd00000000b763 of index entry F112C6~1 of index $I30
with parent 0x7fd is not the same as 0x2fb00000000b763.
Deleting index entry F112C6~1 in index $I30 of file 2045.
  472604 index entries processed.                                         Index verification completed.
CHKDSK is scanning unindexed files for reconnect to their original directory.
Recovering orphaned file 012E77~1 (2665) into directory file 2045.
Recovering orphaned file 012E777C659A0B82AD0D0ED797CF0BA666A6C016 (2665) into directory file 2045.
Recovering orphaned file 09B83D~1 (17809) into directory file 2045.
Recovering orphaned file F3FBD1F3E1519CF803A6675B15C61ACAE59F4D95 (26644) into directory file 2045.
Recovering orphaned file 36E8EE~1 (80435) into directory file 2045.
Recovering orphaned file 36E8EE3714E28B6118024198B3122D1DC5675CA1 (80435) into directory file 2045.
Recovering orphaned file 05EDA3~1 (88909) into directory file 2045.
Recovering orphaned file A0DE64~1 (110104) into directory file 2045.
Recovering orphaned file A0DE64B7F3DA12E7C8A6E4DD750CE54A2C6E2EB8 (110104) into directory file 2045.
Recovering orphaned file C33A9B~1 (114567) into directory file 2045.
Recovering orphaned file C33A9B943B6FB2B7033FE6C48D70C6DB20ED43FE (114567) into directory file 2045.
Recovering orphaned file FD25C1~1 (114575) into directory file 2045.
Recovering orphaned file FD25C1BA1463FBFC5D1D3C302715A069043B83CE (114575) into directory file 2045.
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Recovering orphaned file 7B508C507EA48E5DF8BFF4DCC96622DBA633EC7F (114658) into directory file 2045.
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Recovering orphaned file BFBAA293BF09C9368512648D8042B0ED8531BA07 (114751) into directory file 2045.
Recovering orphaned file E16038~1 (114764) into directory file 2045.
Recovering orphaned file E160388232D97D456F8E84AE13D081393F4AFEAA (114764) into directory file 2045.
Recovering orphaned file 81EA74~1 (114799) into directory file 2045.
Recovering orphaned file 81EA74928EB979DDC29ADD7E132EE7698EA44BD4 (114799) into directory file 2045.
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Recovering orphaned file 0DF9B7609EBCE0D6C4DC0D82D478530AFBBC2E8D (114833) into directory file 2045.
Recovering orphaned file 064449~1 (114867) into directory file 2045.
Recovering orphaned file 064449234654A7E02345DAE42A99929ABC8D3EA4 (114867) into directory file 2045.
Recovering orphaned file FC3D6B~1 (114895) into directory file 2045.
Recovering orphaned file FC3D6B7E26DAD8F4CEBFD6FA86915E2D3EE28C18 (114895) into directory file 2045.
Recovering orphaned file 840799~1 (114902) into directory file 2045.
Recovering orphaned file 8407996AF1909A731869BB0339F7F679C6F45DA8 (114902) into directory file 2045.
Recovering orphaned file 37AAB5~1 (114921) into directory file 2045.
Recovering orphaned file 37AAB5C502ECFFD47A6E125F30106802C511BC28 (114921) into directory file 2045.
Recovering orphaned file CDFB99~1 (115179) into directory file 2045.
Recovering orphaned file CDFB99A78C8790FE3E609ECE95EC259C08F35D0E (115179) into directory file 2045.
Recovering orphaned file 5B9DC9~1 (115366) into directory file 2045.
Recovering orphaned file 5B9DC929348BD2834E84657B1EE2410475C40E23 (115366) into directory file 2045.
Recovering orphaned file 0AF923~1 (115373) into directory file 2045.
Recovering orphaned file 0AF9230BD041F228EE1C0FF9C4BB09DEFDBCA8C5 (115373) into directory file 2045.
Recovering orphaned file recovery.js (115402) into directory file 1450.
Recovering orphaned file 3DB55A~1 (115413) into directory file 2045.
Recovering orphaned file 3DB55AC462780FDB5F62CA198AD10DA17E623877 (115413) into directory file 2045.
Recovering orphaned file B46EDA~1 (115415) into directory file 2045.
Recovering orphaned file B46EDA5251C64EA13E4120DB23B9FB718623A546 (115415) into directory file 2045.
Recovering orphaned file 5418D8~1 (115449) into directory file 2045.
Recovering orphaned file 5418D8DD03980312A762C21C72E4CEEC2B86D4BE (115449) into directory file 2045.
Recovering orphaned file 62E2A5~1 (115458) into directory file 2045.
Recovering orphaned file 62E2A5D8F180BD03C5F20AC02F711AA4B0EFF209 (115458) into directory file 2045.
Recovering orphaned file FBAA4D~1 (115693) into directory file 2045.
Recovering orphaned file FBAA4D354AE68A718D31E67209F3BDA92FC2D678 (115693) into directory file 2045.
Recovering orphaned file 034BFB~1 (115826) into directory file 2045.
Recovering orphaned file 034BFBDC1B7AE382CA0C3CBB7365D2C4FB03E0B3 (115826) into directory file 2045.
Recovering orphaned file ED3EE7~1 (116230) into directory file 2045.
Recovering orphaned file ED3EE771A79AA5251DBE68C1E487C4F73A14A51D (116230) into directory file 2045.
Recovering orphaned file 6036A4~1 (116419) into directory file 2045.
Recovering orphaned file 6036A454E7082F13A1A64D04D66694C9FBCBE46E (116419) into directory file 2045.
Recovering orphaned file CB544C~1 (116523) into directory file 2045.
Recovering orphaned file CB544C82E0A9D989E54B7C72A5FC36B768F70F81 (116523) into directory file 2045.
Recovering orphaned file FAE51E~1 (116662) into directory file 2045.
Recovering orphaned file FAE51E16A55D6BC9BF31EC673401F34906415500 (116662) into directory file 2045.
Recovering orphaned file 2122BE~1 (116740) into directory file 2045.
Recovering orphaned file 2122BE32D22542DBA88B172BDBA9A70547167BA2 (116740) into directory file 2045.
Recovering orphaned file 4DF05B~1 (116752) into directory file 2045.
Recovering orphaned file 4DF05BB29EE6751C057462AF57B9E9156F0A5BCD (116752) into directory file 2045.
Recovering orphaned file EB45E5~1 (117138) into directory file 2045.
Recovering orphaned file EB45E5CCDCDF5BC511683EAB8B980E92EC2B28EC (117138) into directory file 2045.
Recovering orphaned file 4BBDD5~1 (117140) into directory file 2045.
Recovering orphaned file 4BBDD5E6244E83ABE72EF1DD73C1BBFBE0ABACC5 (117140) into directory file 2045.
Recovering orphaned file 6F5682~1 (117233) into directory file 2045.
Recovering orphaned file 6F5682A65DEA2A8BAC5B3887A457B10CE1DC4D37 (117233) into directory file 2045.
Recovering orphaned file C2D85C~1 (117258) into directory file 2045.
Recovering orphaned file C2D85C95FF0F7FB12B614704C0BEE34F04F34222 (117258) into directory file 2045.
Recovering orphaned file C17C52~1 (117259) into directory file 2045.
Recovering orphaned file C17C5223C9AB3D53AF7F1B955405EB838E32C61A (117259) into directory file 2045.
Recovering orphaned file 3E9C7E~1 (117260) into directory file 2045.
Recovering orphaned file 3E9C7E2953F65CFFAE04E72E4B8D19CB55D08367 (117260) into directory file 2045.
Recovering orphaned file 3C79DD~1 (117424) into directory file 2045.
Recovering orphaned file 3C79DD417A6D8F4F3CE64186B39330ADF2235910 (117424) into directory file 2045.
Recovering orphaned file 7179D5~1 (117425) into directory file 2045.
Recovering orphaned file 7179D589C61E55904BC30B295B787DCAE898F3F1 (117425) into directory file 2045.
Recovering orphaned file BC8F46~1 (117480) into directory file 2045.
Recovering orphaned file BC8F46F827ED53B98D1187B4F5B402D851AD0808 (117480) into directory file 2045.
Recovering orphaned file 742409~1 (117505) into directory file 2045.
Recovering orphaned file 742409C8DCB34FDB8910AC74EB3E1C35CC0CC306 (117505) into directory file 2045.
Recovering orphaned file 9EEE52~1 (117670) into directory file 2045.
Recovering orphaned file 9EEE52542D0A0F5211EAADD8611925F5505BD0AC (117670) into directory file 2045.
Recovering orphaned file F01D6C~1 (117782) into directory file 2045.
Recovering orphaned file F01D6C7EC8E20ADF97833A43CE2A9C1461F6BDDC (117782) into directory file 2045.
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Recovering orphaned file 5E2CAC~1 (121238) into directory file 2045.
Recovering orphaned file 5E2CAC3912B5A2A1C62B1E9F2E749C9578B64248 (121238) into directory file 2045.
Recovering orphaned file 671430~1 (136920) into directory file 2045.
Recovering orphaned file 671430805F1CCC121DE0DE1E6C734A7582692DEB (136920) into directory file 2045.
Recovering orphaned file ACC099~1 (136922) into directory file 2045.
Recovering orphaned file ACC09979E8C7AE9CDBF2135751F1238AF7F49DE7 (136922) into directory file 2045.
Recovering orphaned file 54CBF7~1 (136925) into directory file 2045.
Recovering orphaned file 54CBF749BDDE7914632A8B32A1A4F593A64C05CD (136925) into directory file 2045.
Recovering orphaned file 89C410~1 (136952) into directory file 2045.
Recovering orphaned file 89C410B19329B31FB4C446CB38AA55A0D69EB835 (136952) into directory file 2045.
Recovering orphaned file B21EF1~1 (136975) into directory file 2045.
Recovering orphaned file B21EF16283FFB49DC02C6A34CDD08FEB398BF3A4 (136975) into directory file 2045.
Recovering orphaned file BAB2FB~1 (137004) into directory file 2045.
Recovering orphaned file BAB2FB2B07FC2CE26B588F5CC81D397BDE61AB17 (137004) into directory file 2045.
Recovering orphaned file 95C425~1 (137008) into directory file 2045.
Recovering orphaned file 95C4256634BB64B4E9FDA6F12BEFE4FF8C701AC5 (137008) into directory file 2045.
Recovering orphaned file 0F7D29~1 (137009) into directory file 2045.
Recovering orphaned file B61EFF~1 (137013)
_______________________________
A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  363776 file records processed.                                          File verification completed.
  1473 large file records processed.                                      0 bad file records processed.                                        0 EA records processed.                                              95 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
  466666 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 5)...
  363776 file SDs/SIDs processed.                                         Cleaning up 86 unused index entries from index $SII of file 0x9.
Cleaning up 86 unused index entries from index $SDH of file 0x9.
Cleaning up 86 unused security descriptors.
Security descriptor verification completed.
  51446 data files processed.                                            CHKDSK is verifying Usn Journal...
  35597840 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  363760 files processed.                                                 File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  90908892 free clusters processed.                                         Free space verification is complete.
Windows has checked the file system and found no problems.

 467799063 KB total disk space.
 103507804 KB in 271587 files.
    172964 KB in 51447 indexes.
         8 KB in bad sectors.
    482719 KB in use by the system.
     65536 KB occupied by the log file.
 363635568 KB available on disk.

      4096 bytes in each allocation unit.
 116949765 total allocation units on disk.
  90908892 allocation units available on disk.

Internal Info:
00 8d 05 00 e6 ed 04 00 15 0f 09 00 00 00 00 00  ................
72 05 00 00 5f 00 00 00 00 00 00 00 00 00 00 00  r..._...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

 

[XweAponX]

When it shuts off, does it just go black suddenly and power off completely or does the system go through a shutdown sequence?

This was happening to me, check your Task Manager and power settings. Sometimes your power settings will shut off the PC, once or twice I found an entry in Task Manager that was shutting me down. was from a hardware monitor app I had installed, would shut down if my system got above a certain Temp. There are also settings for this i the power section of your Motherboard BIOS. It's for safety, but you can set the temp a little higher and see if it still happens.

Open hardware monitor is also great, I recommend that as well. I had it set up so I could log into it remotely.

PS, man you had a lot of stuff happening in that CHKDSK, did you run the full scan or the quick scan, I'd do a full scan if you haven't

 

[Eric3742]

This issue of yours is that you are using both battery and main power supply.


When you switch on with battery alone.
And later if you see the battery % drop, insert the power cable .
Some laptop will still continue to use the battery.

Once the battery is 0%, the system just cut-off totally.
And most probably the power kick in to charge the battery.

So it is best to monitor the % of the battery.

 

[Megahertz07]

You have 8 KB in bad sectors. It means that your disk is dying.
Boot from an Linux USB flash disk and save your data ASAP.

Buy a SSD to replace the HDD. I have one of this:PNY CS1311 2.5" 240GB SATA III TLC Internal Solid State Drive (SSD) SSD7CS1311-240-RB - Newegg.com
So far so good.
As you have only 103 G on disk I'll suggest to by a 240 G.

 

[BreanneS]

Hello, the laptop cuts power so the screen goes straight to black, power button off, as well as all the other lights. There is no shut down sequence.

I've always used this laptop plugged in? The battery life is super bad on battery alone. I had to completely replace the battery last year...weirdly Dell is giving me a warning in the Dell diagnostics test to replace the battery again??? If it suddenly shut off because I accidentally unplugged the adapter then it'd warn me to plug it back in well before then, which it has in the past.

The first check disk was done by the computer when it first crashed this last week. The second was a full scan that I scheduled.

Yeah I feel like I have more than enough proof that my hard drives just getting worse. I'll be getting another external drive to back up my laptop. I hope to just replace the whole laptop with a new one since it's four years old.

 

[Megahertz07]

New laptops come with Win 10, but you can buy one with win 7 pro (difficult to find).
You have a very good one with Win 7 and i7.
- You should install a hardware monitor (post 3) to see if the temperatures are high (above 80ºC). It can be that the heat sink is clogged with dust.
- Buy a SSD as I wrote on post 7. You have no idea what a SSD can do for you.
- Battery life depends on charging cycles. It will last about 600 charges. If you want a battery to last forever, remove it when you are using the power supply and attach it when you taking the laptop with you.

 

[Eric3742]

Hello, the laptop cuts power so the screen goes straight to black, power button off, as well as all the other lights. There is no shut down sequence.

In the scenario it is using the battery, not the power supply.
The only warning is on the taskbar, which can be easily overlook.

It did happened to me once, when i thought i was using power supply.


To save Battery power & long usage.

When using the main power supply, it is best not to have the battery slotted in laptop.

When to have the battery slotted in while using main power supply.
1. When charging the battery. This can also be done when not using the laptop.
2. Doing updates, and any other operation where if shutdown while processing.