Laptop won't recognize scanner

[jamtso]

I have an Acer laptop running windows 7 . I plugged in my scanner but the computer won't recognize it, no matter what USB port I use. it's a bearpaw 1200 cu scanner. any help is appreciated, thanks

 

[dsk04]

try a powered hub...? test the usb cable on something else...? are you sure its powered on...?

 

[bassfisher6522]

Hold old is the scanner? Are you sure it's compatible with windows 7?

 

[chris1neji]

You might need to manually download the the driver files.
As long as this Scanner is working fine and receives power and your usb ports are working. I can only assume it is a driver issue. Please post the product information Model number and manufacturer

 

[dsk04]

does it even show up as 'unknown' device?

 

[bobkn]

I have an Acer laptop running windows 7 . I plugged in my scanner but the computer won't recognize it, no matter what USB port I use. it's a bearpaw 1200 cu scanner. any help is appreciated, thanks

I'm a little surprised that nothing is detected, but regardless, the scanner is not supposed to be Win7 compatible:

Windows 7 Compatibility for mustek bearpaw 1200cu: Drivers, Updates, Downloads

The latest drivers that Mustek lists for it are more than 10 years old:

BearPaw 1200CU

I suppose that if you were running Win7 Pro or Ultimate, you could run XP Mode (Windows XP running in a VM), but it'd have to be a really great scanner for it to be worth the trouble.

 

[jamtso]

Thanks for the help everyone I have been out of town for a few days. It[s a mustek bearpaw 1200 cu and I have it installed on my desktop and it works fine. I have the updated zip file from the net. so the software works I will try the extension cord that could be the problem.