Logging Off/Shutting Down Forever...

[KhazR]

Keep trying to turn my laptop off and it keeps saying either 'Logging Off' or 'Shutting Down' forever until i manually turn off my laptop by using the power button.

Anyone know why this is happening???????

 

[Bare Foot Kid]

Hello KhazR, welcome to Seven Forums!


It sounds as if something the PC manufacturer placed in the msconfig startup file is not shutting correctly, as a start, have a look at Method Two of this tutorial at the link below and be sure to post back with any further questions you may have and to keep us informed.

How to Change, Add, or Remove Startup Programs in Windows 7
​

http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

 

[MvdB]

Are you sure you don't have an unfinished windows update? Can you upload a perfmon log just in case?
Post back if you need help with that...

 

[KhazR]

Are you sure you don't have an unfinished windows update? Can you upload a perfmon log just in case?
Post back if you need help with that...

Sorry for replying a bit late but how do I send you a log?

 

[MacGyvr]

This can be caused by just about anything. Hanging software, misbehaving driver, etc. Use System Restore to go back to a point before it started.

 

[MvdB]

Are you sure you don't have an unfinished windows update? Can you upload a perfmon log just in case?
Post back if you need help with that...

Sorry for replying a bit late but how do I send you a log?

Please do the following and then post the saved html as an attachment in your next post.

Run a System Health Report - 
START | type perfmon /report - a viewer will appear | Click on "File" and "Save As" an HTML file (default file extension)

 

[KhazR]

Are you sure you don't have an unfinished windows update? Can you upload a perfmon log just in case?
Post back if you need help with that...

Sorry for replying a bit late but how do I send you a log?

Please do the following and then post the saved html as an attachment in your next post.

Run a System Health Report - 
START | type perfmon /report - a viewer will appear | Click on "File" and "Save As" an HTML file (default file extension)

When I try to upload my report it says Invalid File ??

 

[MvdB]

Did you save it with the .html extension? If so, if you double click it..... Your browser should open and you should see lots of wonderful stuff about your system that you'll never want to be without from now on....

 

[KhazR]

Did you save it with the .html extension? If so, if you double click it..... Your browser should open and you should see lots of wonderful stuff about your system that you'll never want to be without from now on....

it still doesn't work so i uploaded it on gamefront
Link: report.html | Game Front

 

[MvdB]

Thx for that, got it now. Seems all ok to me...

So it's not something obvious... please give us some history on this system.
Did it run well and these problems started all of a sudden?
Could you fill out full system spec's please?

 

[KhazR]

Thx for that, got it now. Seems all ok to me...

So it's not something obvious... please give us some history on this system.
Did it run well and these problems started all of a sudden?
Could you fill out full system spec's please?

Processor: AMD Turion X2 Dual-Core Mobile RM-74 2.20GHz
RAM: 4GB
OS: Windows 7 32 Bit
By the way this happened before and I reinstalled Windows 7 but there must be a solution??

 

[KhazR]

Thx for that, got it now. Seems all ok to me...

So it's not something obvious... please give us some history on this system.
Did it run well and these problems started all of a sudden?
Could you fill out full system spec's please?

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name KHAZR-PC
System Manufacturer Acer
System Model Aspire 5536
System Type X86-based PC
Processor AMD Turion(tm) X2 Dual-Core Mobile RM-74, 2200 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Phoenix Technologies LTD V1.03, 27/02/2009
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name KhazR-PC\KhazR
Time Zone GMT Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 2.87 GB
Available Physical Memory 1.55 GB
Total Virtual Memory 5.74 GB
Available Virtual Memory 4.29 GB
Page File Space 2.87 GB
Page File C:\pagefile.sys

 

[MvdB]

Thx for that, got it now. Seems all ok to me...

So it's not something obvious... please give us some history on this system.
Did it run well and these problems started all of a sudden?
Could you fill out full system spec's please?

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name KHAZR-PC
System Manufacturer Acer
System Model Aspire 5536
System Type X86-based PC
Processor AMD Turion(tm) X2 Dual-Core Mobile RM-74, 2200 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Phoenix Technologies LTD V1.03, 27/02/2009
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name KhazR-PC\KhazR
Time Zone GMT Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 2.87 GB
Available Physical Memory 1.55 GB
Total Virtual Memory 5.74 GB
Available Virtual Memory 4.29 GB
Page File Space 2.87 GB
Page File C:\pagefile.sys

Hi KhazR, thx good but please put them in your user profile. That way anybody reviewing your thread in the futeure can see it in any post without having to search for this specific one...http://www.sevenforums.com/general-discussion/8-forum-rules-info-please-read.html#post23230


Could you please have a look at http://www.sevenforums.com/tutorials/63072-troubleshooting-7-a.html