Logitech web cam won't work for windows &

[sgresso]

Hey guys I hope you can help a bit.
I just got a logitech webcam as a gift from a friend and I can't get it to work. The drivers will not load correctly. I spent 2 hours today on a tech call with the webcam co and they told me to do everything I have done. I downloaded the newest programs from the web site.

This is the error I get when the drivers try to install.

This device is not configured correctly. (Code 1)
I tried a clean install with the cam software and drivers and still no luck.

Any suggestions?
Thank you,
Stephen.

 

[kbz1960]

Which webcam is it? Is it usb? Are the drivers and software for windows 7? Fill out your system specs.

 

[sgresso]

860-000168 -- Quickcam Easy Cool (E1000) usb
The drivers are for windows 7 according to the website.
computer stats updated.
the drivers tried to load from the plug and play usb port.
the driver is not the updated one.
here is the driver site i used.
QuickCam® Chat

 

[kbz1960]

You have 64 bit?

 

[sgresso]

32 bit.

 

[kbz1960]

Did you first uninstall the software you had on before installing the new?

Have you tried right clicking on the install file and in properties on the compatibility tab checking run in compatibility mode for and trying any of the vista options?

 

[sgresso]

i uninstalled all driver before the new install and I have not tried the compattibility mode. how do I do that with the file dowloaded?

 

[kbz1960]

Do you know where you downloaded the file to? If so go where the file is and right click on it and follow above, click apply and ok.

 

[sgresso]

trying to find where it dowloaded.

 

[kbz1960]

How old is this? I can't find it searching on logitechs site.

 

[sgresso]

I don't know it was a gift. They could not find it also when I called.

 

[kbz1960]

Depending on how you have your browser setup it will usually save to downloads or you can download it again from where logitech told you to and remember where it goes. Other than that maybe it just isn't compatable with win7.

 

[kbz1960]

860-000168 -- Quickcam Easy Cool (E1000) usb
The drivers are for windows 7 according to the website.
computer stats updated.
the drivers tried to load from the plug and play usb port.
the driver is not the updated one.
here is the driver site i used.
QuickCam® Chat

If you could send me a private message maybe I can help?

 

[BugMeister]

try a different usb slot - the 2.2 works best..

 

[sgresso]

Tried all the usb ports so i think its just not going to work with windows.