Lost my Internet Connection???

[jwmghf]

Hey guys:

My desktop computer was fine until about a week ago I noticed that Firefox started really bogging down on websites that I frequent daily. I usually cruise around them very quickly. It got to the point where I had to try IE. That seemed to work fine. Mind you that I only had one webpage open with Firefox and 4 tabs within it. So fine, now I'm using IE... a browser I can't stand, and then yesterday my entire internet connection stopped functioning!!!(it does show that the signal strength is excellent, but it is not connected.) When I try to diagnose the problem, it says, "Cannot diagnose the problem".

The router and modem are functioning because I have a laptop that connects to my network connection every time. I can't get Norton Antivirus to scan the PC because it wants to do an update before it will scan. I ran rkill.exe and then malware bytes. That found a few things but still no Internet connection. I also ran Spybot Search & Destroy. Found some things, but still no connection.

This is an I7 Asus P6T Deluxe V2 with the I7-540 cpu, 12gb memory and Windows 7 Pro 64-bit. I'm not sure what the problem is but I feel like it's a virus because I sense it is slowly taking over processes as a virus would do. Maybe a root-kit, I don't know. I do know I couldn't run combofix yet because I am running the 64-bit version of Windows 7. Any ideas???


Thanks

 

[tea]

Hello, please open a command prompt (Start->Run->CMD) and type "ipconfig /all" and show us the results please.

 

[BomberAF]

Hey guys:

My desktop computer was fine until about a week ago I noticed that Firefox started really bogging down on websites that I frequent daily. I usually cruise around them very quickly. It got to the point where I had to try IE. That seemed to work fine. Mind you that I only had one webpage open with Firefox and 4 tabs within it. So fine, now I'm using IE... a browser I can't stand, and then yesterday my entire internet connection stopped functioning!!!(it does show that the signal strength is excellent, but it is not connected.) When I try to diagnose the problem, it says, "Cannot diagnose the problem".

The router and modem are functioning because I have a laptop that connects to my network connection every time. I can't get Norton Antivirus to scan the PC because it wants to do an update before it will scan. I ran rkill.exe and then malware bytes. That found a few things but still no Internet connection. I also ran Spybot Search & Destroy. Found some things, but still no connection.

This is an I7 Asus P6T Deluxe V2 with the I7-540 cpu, 12gb memory and Windows 7 Pro 64-bit. I'm not sure what the problem is but I feel like it's a virus because I sense it is slowly taking over processes as a virus would do. Maybe a root-kit, I don't know. I do know I couldn't run combofix yet because I am running the 64-bit version of Windows 7. Any ideas???


Thanks

Where was the last place you can remember having it?

 

[Product FRED]

Don't use Norton. If you think you're infected, download Malwarebytes' Anti-Malware and/or SUPER Antispyware. They're invaluable tools. Also, try clearing out the cache from Firefox. In Firefox, hit CTRL + SHIFT + DEL and check the box for cache. The hit ok. Might take a while if it's really big.

Also, download and run CCleaner to clean out the system cache and temp folders. It'll reclaim a lot of space and clean out files you never use (system files, not personal).