Solved mcafee internet sercurity 2013 install problem

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pcmatty

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hi all
wonder if anyone can help
im tryin to install a mcafee cd to update my 2012 copy but it seems to crash.
i only get as far putting the cd in then it scans quick then it crashes error says " mcafee master installer has stopped working"

any idea why this keeps happening . it installed ok on my pc but its my laptop it crashes on

is it because it could be AVG stopping it ?

hope you can help

thanx Matt
 

My Computer

Computer Manufacturer/Model Number
Alienware / M18XR1 CPU1
OS
windows 7 64
CPU
Intel Core i7 2670QM @2.20GHz
Motherboard
Alienware M18xR1
Memory
DDR3 8192 MBytes
Graphics Card(s)
GeForce GTX 560M
Sound Card
IDT High Def Audio CODEC
Monitor(s) Displays
Generic PnP Monitor
Screen Resolution
1920 x 1080 @60Hz
Hard Drives
699GB Seagate ST9750420AS
First uninstall AVG. Never use 2 virusscanners on 1 pc.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
dammm that ddint work :(
 

My Computer

Computer Manufacturer/Model Number
Alienware / M18XR1 CPU1
OS
windows 7 64
CPU
Intel Core i7 2670QM @2.20GHz
Motherboard
Alienware M18xR1
Memory
DDR3 8192 MBytes
Graphics Card(s)
GeForce GTX 560M
Sound Card
IDT High Def Audio CODEC
Monitor(s) Displays
Generic PnP Monitor
Screen Resolution
1920 x 1080 @60Hz
Hard Drives
699GB Seagate ST9750420AS
pcmatty said:
dammm that ddint work :(
Click to expand...
Be more specific please. Can't you uninstall AVG?

Maybe better:
  • uninstall AVG. Reboot
  • uninstall mcafee. Reboot
  • install mcafee 2013
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
u mean unistall my out dated copy ? of mcafee?
 

My Computer

Computer Manufacturer/Model Number
Alienware / M18XR1 CPU1
OS
windows 7 64
CPU
Intel Core i7 2670QM @2.20GHz
Motherboard
Alienware M18xR1
Memory
DDR3 8192 MBytes
Graphics Card(s)
GeForce GTX 560M
Sound Card
IDT High Def Audio CODEC
Monitor(s) Displays
Generic PnP Monitor
Screen Resolution
1920 x 1080 @60Hz
Hard Drives
699GB Seagate ST9750420AS
pcmatty said:
u mean unistall my out dated copy ? of mcafee?
Click to expand...
Yes, uninstall all virusscanners and reboot. Then install 1 virusscanner
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
woooo solved thanx alot :)
 

My Computer

Computer Manufacturer/Model Number
Alienware / M18XR1 CPU1
OS
windows 7 64
CPU
Intel Core i7 2670QM @2.20GHz
Motherboard
Alienware M18xR1
Memory
DDR3 8192 MBytes
Graphics Card(s)
GeForce GTX 560M
Sound Card
IDT High Def Audio CODEC
Monitor(s) Displays
Generic PnP Monitor
Screen Resolution
1920 x 1080 @60Hz
Hard Drives
699GB Seagate ST9750420AS
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