Most of my programs stop working, unknown error

[Puppet Strings]

Hello. A few months ago in August, I made a clean reformat of my pc because it was a mess to the point where I couldn't use it just because everything stopped working whenever I tried to open any program. I thought it was an OS error and didn't think much about it

Now the error started coming back. What happens is whenever I try to open some specific programs (e.g.: Discord, Java Updater, Adobe Reader for PDFs, among others) they just stop working without even finishing opening the app

https://i.imgur.com/taeff54.png
https://i.imgur.com/15NO9Z1.png
I've translated the error labels since my OS is in Spanish

I've already tried a CHKDSK at reboot, found nothing, and an SFC scan, also did nothing

It's not a RAM problem or something weird like that because, oddly enough, some programs that should consume much more hardware requirements work well. For instance, I'm using that very same PC's Chrome as browser and it works perfectly, even with videos, lots of tab, etc. It's those particular apps (that are more or less 70% of my PC and 90% of my daily usage of the PC) that don't work

 

[iko22]

Hello Puppet Strings,
Welcome to Seven Forums.

Thanks for translating the error labels. You have
APPCRASH, Faulting module name: MSHTML.dll, Exception code: 0xc0000005

My question to you, is your computer updated with the latest security update for Internet Explorer?

It might be that all your APPCRASHes are caused by the same WebBrowser control, in which case you need to Update the computer.

See this link from Microsoft Support, for explanation: A fault in Mshtml.dll may occur in an application that hosts the IE WebBrowser control | microsoft support .

 

[Snick]

https://www.sevenforums.com/tutorials/19449-default-file-type-associations-restore.htmlPuppet Strings,

Default File Type Associations - Restore - SevenForums
exe - SevenForums Restore Executable application files.

Bill

 

[Puppet Strings]

My Windows is updated and I tried the Default File Type Associations restore for exes and dlls, but it didn't work. I've also tried reinstalling Windows Framework just in case, also didn't work.

By the way, this might be of help to find a solution: the module that crashes is not always MSHTML.dll, sometimes is the DWrite.dll, they seem to alternate between those at random

 

[iko22]

Hello Puppet Strings,

You could try the Framework repair tool: https://support.microsoft.com/en-us/help/2698555/microsoft-net-framework-repair-tool-is-available#applies

 

[Puppet Strings]

I got this trying to use the Framework repair tool:

It said it can't repair these files

C:\Windows\windowsupdate.log

C:\Windows\logs\cbs\cbs.log

C:\Users\Nahuel\AppData\Local\Temp\FixDotNet.log

C:\Users\Nahuel\AppData\Local\Temp\NetFxSetupEvents.txt

C:\Users\Nahuel\AppData\Local\Temp\dd_NDP47-KB3186497-x86-x64-AllOS-ESN_decompression_log.txt

C:\Users\Nahuel\AppData\Local\Temp\dd_NDP47-KB3186500-Web_decompression_log.txt

C:\Users\Nahuel\AppData\Local\Temp\dd_NDP48-x86-x64-AllOS-ENU_decompression_log.txt

C:\Users\Nahuel\AppData\Local\Temp\dd_netfxrepairtool_decompression_log.txt

C:\Users\Nahuel\AppData\Local\Temp\dd_SetupUtility.txt

C:\Users\Nahuel\AppData\Local\Temp\Microsoft .NET Framework 4.5.2 (ESN) Setup_20190815_231044144-

MSI_netfx_FullLP_GDR_x64.msi.txt

C:\Users\Nahuel\AppData\Local\Temp\Microsoft .NET Framework 4.5.2 Setup_20190815_230711282-

MSI_netfx_Full_GDR_x64.msi.txt

C:\Users\Nahuel\AppData\Local\Temp\Microsoft .NET Framework 4.7 (ESN) Setup_20191203_040250057-

MSI_netfx_FullLP_x64.msi.txt

C:\Users\Nahuel\AppData\Local\Temp\Microsoft .NET Framework 4.8 Setup_20190924_042921755-MSI_netfx_Full_x64.msi.txt

C:\Users\Nahuel\AppData\Local\Temp\Microsoft .NET Framework Repair Tool_20191203_164646942-

MSI_netfx_FullA_x64.msi.txt

C:\Users\Nahuel\AppData\Local\Temp\Microsoft Visual C++ 2010 x64 Redistributable Setup_20190820_011116069-

MSI_vc_red.msi.txt

C:\Users\Nahuel\AppData\Local\Temp\Microsoft Visual C++ 2010 x86 Redistributable Setup_20190820_011108136-

MSI_vc_red.msi.txt

C:\Users\Nahuel\AppData\Local\Temp\Microsoft Visual C++ 2010 x86 Redistributable Setup_20190904_193301649-

MSI_vc_red.msi.txt

C:\Users\Nahuel\AppData\Local\Temp\Microsoft .NET Framework 4 Setup_20190911_221332537.html

C:\Users\Nahuel\AppData\Local\Temp\Microsoft .NET Framework 4.5.2 (ESN) Setup_20190815_231044144.html

C:\Users\Nahuel\AppData\Local\Temp\Microsoft .NET Framework 4.5.2 Setup_20190815_230711282.html

C:\Users\Nahuel\AppData\Local\Temp\Microsoft .NET Framework 4.7 (ESN) Setup_20191203_040250057.html

C:\Users\Nahuel\AppData\Local\Temp\Microsoft .NET Framework 4.7 Setup_20191203_040217211.html

C:\Users\Nahuel\AppData\Local\Temp\Microsoft .NET Framework 4.8 Setup_20190924_042921755.html

C:\Users\Nahuel\AppData\Local\Temp\Microsoft .NET Framework Repair Tool Legacy_20191203_164832736.html

C:\Users\Nahuel\AppData\Local\Temp\Microsoft .NET Framework Repair Tool_20191203_164646942.html

C:\Users\Nahuel\AppData\Local\Temp\Microsoft Visual C++ 2010 x64 Redistributable Setup_20190820_011116069.html

C:\Users\Nahuel\AppData\Local\Temp\Microsoft Visual C++ 2010 x86 Redistributable Setup_20190820_011108136.html

C:\Users\Nahuel\AppData\Local\Temp\Microsoft Visual C++ 2010 x86 Redistributable Setup_20190904_193301649.html

C:\Users\Nahuel\AppData\Local\Temp\FixDotNet_HKCR_Installer.regdump

C:\Users\Nahuel\AppData\Local\Temp\FixDotNet_HKLM_Installer.regdump

 

[torchwood]

Hi

thats rather unusuall!!!

sounds like something else is getting in the way beforehand.

Can you uninstall your graphics drivers, both if you have them, using DDU
then, if dual graphics -Intel first then Nvidia.

DDU link
https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=2ahUKEwjWiOyupJrmAhUMKMAKHaNHC68QFjAAegQIAhAB&url=https%3A%2F%2Fwww.guru3d.com%2Ffiles-details%2Fdisplay-driver-uninstaller-download.html&usg=AOvVaw3-rWs3VvAYLRrGC9_Ttyl0





Roy

 

[iko22]

The program collects logs, and sends them to Microsoft, unless you select "Cancel" instead of "Finish" at the end.

You can read the logs yourself, by navigating to the specified folders. They are only .txt files. Read the txt files, and that will tell you what files the tool cannot repair. Once we know the names, then we can make decision as to what can be done next.

 

[Puppet Strings]

Hi

thats rather unusuall!!!

sounds like something else is getting in the way beforehand.

Can you uninstall your graphics drivers, both if you have them, using DDU
then, if dual graphics -Intel first then Nvidia.

DDU link
https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=2ahUKEwjWiOyupJrmAhUMKMAKHaNHC68QFjAAegQIAhAB&url=https%3A%2F%2Fwww.guru3d.com%2Ffiles-details%2Fdisplay-driver-uninstaller-download.html&usg=AOvVaw3-rWs3VvAYLRrGC9_Ttyl0





Roy

I don't think it has to do with any graphics driver shenanigan. As I say, a lot of things that consume much more resources than the programs that aren't working are in perfect state, and in fact the programs that don't work are mostly normal stuff. I don't think a graphics problem would not let me open the Java Updater while it allows me to open the browser or some games (even java based games).

The program collects logs, and sends them to Microsoft, unless you select "Cancel" instead of "Finish" at the end.

You can read the logs yourself, by navigating to the specified folders. They are only .txt files. Read the txt files, and that will tell you what files the tool cannot repair. Once we know the names, then we can make decision as to what can be done next.

So, should I upload all those logs file?

 

[iko22]

Firstly, did you agree to send them to Microsoft, when the Tool prompted you?

 

[torchwood]

Hi

c5 is an access violation, and WOULD occur when a program is CALLED, its NOTdependent on how much resource is used

Roy

 

[Puppet Strings]

Firstly, did you agree to send them to Microsoft, when the Tool prompted you?

No I didn't

Hi

c5 is an access violation, and WOULD occur when a program is CALLED, its NOTdependent on how much resource is used

Roy

Ok, but I already had a problem once trying to update my own drivers manually once and I'd prefer not to do it again and have to take my PC to the technician again

 

[torchwood]

Hi

That driver problem is interesting
can you run and post the tool report from here
Blue Screen of Death (BSOD) Posting Instructions

is this a dual graphics comp, if so as i said earlier intel then nvidia, otherwise you will get driver install problems

Roy

 

[iko22]

I would run program again, and send log files to Microsoft.

You can upload log files to this Forum. Here are the posting instructions :ar: Screenshots and Files - Upload and Post in Seven Forums .

Please, if you can, only upload log files with errors in them.

 

[iko22]

Hi Tourchwood,

keep bumping into you on this thread!

Hi

c5 is an access violation, and WOULD occur when a program is CALLED, its NOTdependent on how much resource is used

Roy

That would indicate a problem with the Application itself. But the OP has stated that the APPCRASH happens with more than one .dll as source.

 

[Puppet Strings]

Hi

That driver problem is interesting
can you run and post the tool report from here
Blue Screen of Death (BSOD) Posting Instructions

is this a dual graphics comp, if so as i said earlier intel then nvidia, otherwise you will get driver install problems


Roy

It's not a dual graphics comp as far as I know. I just use Nvidia, not intel.
I ran the tool report and it generated all these files. Which one would you like me to upload?
Screenshot by Lightshot

That would indicate a problem with the Application itself. But the OP has stated that the APPCRASH happens with more than one .dll as source.

Two .dlls to be exact: DWrite.dll and mshtml.dll

I'll run the Framework repair again and send the errors

 

[torchwood]

Hi

please zip the whole report and upload it.
iko22
Doesnt really matter what the program is, if it references a specific resource thats corrupt it will fail


Roy

 

[Puppet Strings]

please zip the whole report and upload it.

Done

Please, if you can, only upload log files with errors in them.

How do I identify them?

 

[torchwood]

Hi

looking them over now

however it is a dual graphics Radion/Nvidia

Roy

 

[Puppet Strings]

Hi

looking them over now

however it is a dual graphics Radion/Nvidia

Roy

My fault. I'm not very good with this technicatures and I thought I was just using the Nvidia part