Multiple BSOD crashes while playing video

[markanolan]

I've been experiencing a number of BSOD's over the last few month and I'd appreciate any help you guys can give.

I've tried using Blue Screen Viewer to help me try and understand what the issues are. I've had the following issues (most recent first):

KERNEL_MODE_EXCEPTION_NOT_HANDLED dxgkrnl.sys
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED fltmgr.sys
KERNEL_MODE_EXCEPTION_NOT_HANDLED halmacpi.dll
UNEXPECTED_KERNEL_MODE_TRAP halmacpi.dll
and
PAGE_FAULT_IN_NONPAGED_AREA halmacpi.dll

My system is:
Model: Aspire M3641
OS: Windows 7 Windows 7 Home Premium
CPU: Intel (R) Core(TM) 2 Quad CPU Q6600 @2.4GHz 2.4Ghz
Motherboard: ACER MCP73PV NVIDIA MCP73
Memory: DDR2 4096Mb
Graphics Card(s): ATI Radeon HD 5770
Sound Card: Nvidia High Def Audio

 

[VistaKing]

Hi markanolan

Did you update your graphics card ?

Also run SFC /scannow

Click on rb: type CMD right click on CMD underneath Programs (1) choose Run as administrator . Click Yes in the UAC window . Once the command prompt window opens up you will see the path of C:\Windows\System32>_ type the command below and press [enter]

sfc /scannow

 

[markanolan]

Ive not updated the graphics card since I bought the pc.

The SFC /scannow resulted in the following message:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>

 

[VistaKing]

markanolan

Good the SFC scan came out clean no corrupted files inside Windows . Update the drivers for the graphic card

 

[markanolan]

I've ran through the graphics card driver update. Unfortunately everything didnt install, but the driver did.

See attached log file report.

 

[VistaKing]

Where did you get the driver ?

 

[markanolan]

Via the AMDSupport & Drivers site I used AMD Driver Autodetect

 

[VistaKing]

Can I get the serial number of your Acer PC ?

 

[markanolan]

S/n: 92d1rezucp83709dbc2702

 

[VistaKing]

Try this driver


Download

 

[markanolan]

Im getting the same errors. Do i need the other packages or is the driver enough?

 

[VistaKing]

markanolan

Driver is only required . The other things are just extra stuff . If you get any BSOD upload the dmp file(s) .

 

[markanolan]

Another BSOD

Just got another BSOD while watching streaming video. Dump file attached.

 

[VistaKing]

Hi Markanolan

Run a Chkdsk /f /r

Click on rb: button type CMD right click on CMD under Programs (1) choose Run as administrator. Click Yes button on the User Access Control . Once the command prompt opens up type in the command below. Command Prompt should open up to this path C:\Windows\System32>_

COMMAND

CHKDSK /F /R

PRESS <ENter> It will ask you that it will want to schedule a restart . Press Y key on your keyboard and press <ENTER> then restart the PC manually and it will start running the Check Disk .

 

[markanolan]

I got the following results from the chkdsk:

Checking file system on C:
The type of the file system is NTFS.
Volume label is ACER.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
711936 file records processed. File verification completed.
1829 large file records processed. 0 bad file records processed. 0 EA records processed. 60 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
798888 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
711936 file SDs/SIDs processed. CHKDSK is compacting the security descriptor stream
Cleaning up 12859 unused security descriptors.
43477 data files processed. CHKDSK is verifying Usn Journal...
34285776 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
711920 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
20453035 free clusters processed. Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

307582975 KB total disk space.
224605184 KB in 647468 files.
342988 KB in 43480 indexes.
0 KB in bad sectors.
822659 KB in use by the system.
65536 KB occupied by the log file.
81812144 KB available on disk.

4096 bytes in each allocation unit.
76895743 total allocation units on disk.
20453036 allocation units available on disk.

Internal Info:
00 dd 0a 00 0e 8b 0a 00 2b d0 13 00 00 00 00 00 ........+.......
df 6e 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 .n..<...........
10 68 31 00 50 01 2f 00 f0 22 2f 00 00 00 2f 00 .h1.P./.."/.../.

Windows has finished checking your disk.
Please wait while your computer restarts.

 

[VistaKing]

No bad sectors . That's good . Any new BSODs ? If so upload the dmp File .

 

[markanolan]

No BSOD since my earlier- markanolan210413.zip

 

[VistaKing]

If you get new ones upload them

 

[markanolan]

Got 2 BSOD's this morning. Both while watching streaming video.

 

[markanolan]

An another one!!