Multiple laptop issues - BSODs, mouse & keyboard locking up, etc.

[Megahertz07]

Did you run the Intel driver update?

 

[Leaflove]

Yes, I did.

 

[Megahertz07]

Sorry, did not find any driver for the Bluetooth.

 

[Leaflove]

Well, it's been nearly 2 weeks and I haven't encountered any more issues, so I think we can consider the problem solved. Thank you for your help, everyone!

 

[Leaflove]

Well, it looks like I spoke too soon. I just got another BSOD with the error message "IRQL_NOT_LESS_OR_EQUAL."

 

[philc43]

Please post a new set of log files so we can take a look.

 

[Leaflove]

Okay. Here's the new set of logs.

 

[philc43]

You are still getting a lot of corrected hardware errors for the PCI Express Root port.

2019-02-22T01:19:56.725		A corrected hardware error has occurred.
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Bus: Device: Function: 0x0:0x1d:0x0
Vendor ID: Device ID: 0x8086:0x9d1b
Class Code: 0x30400
The details view of this entry contains further information.

System Devices
--------------
Name: Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #12 - 9D1B
Device ID: PCI\VEN_8086&DEV_9D1B&SUBSYS_8209103C&REV_F1\3&11583659&0&E8
Driver: n/a


I wonder if you can track down this device in Device Manager and see if the driver is installed or can be updated. It will almost certainly be part of the chipset drivers and you should try to update them. It might also be worth running the HP diagnostic tool to see if this can find and update any of the hardware.

 

[Leaflove]

I found "PCI Bus" and "PCI standard host CPU bridge" in Device Manager. There were no yellow alert icons next to them, and when I tried scanning for hardware changes for them, both times I got a "device driver software not successfully installed" message.

I downloaded HP PC Hardware Diagnostics 1.5.6.0 from this page (the first result when I did a search for "HP diagnostic tool"), but I'm not sure if it's the correct program, since I didn't see any options to scan for driver updates when I opened it.

 

[philc43]

That HP diagnostics should be able to tell you if it detects any problems. What was the result?

 

[Leaflove]

Everything under System Tests passed with no reported problems. I wasn't sure whether I needed to run all the tests under Component Tests, but I found "PCIe FE Family Controller" listed under IRQ Test and ROM Test. I ran those tests, and they both passed.

 

[philc43]

I would run all the tests to give your PC a comprehensive check.

 

[Leaflove]

Okay. I ran everything except the Wired Ping Test (which I was unable to run). Everything passed.

 

[Leaflove]

I just got another BSOD -- "PAGED_FAULT_IN_UNPAGED_AREA" again.

View attachment 407169

 

[philc43]

There was an indication the Avast Virtualisation Driver aswSnx.sys was involved in the thread at the time of the crash. As another troubleshooting step please remove Avast and see if it makes a difference. MS Security Essentials can be used instead while testing.

3: kd> .load pde;!dpx
=========================================================================================
 PDE v11.3 - Copyright 2017 Andrew Richards
=========================================================================================
Start memory scan  : 0xfffff880031f6fc8 ($csp)
End memory scan    : 0xfffff880031f8000 (Kernel Stack Base)

0xfffff880031f7008 : 0xfffff80003aeb05f : nt!KxDispatchInterrupt+0x12f
0xfffff880031f7028 : 0xfffff80003e3a276 : nt!CmpCallCallBacks+0x4f6
0xfffff880031f7088 : 0xfffff80003aeb05f : nt!KxDispatchInterrupt+0x12f
0xfffff880031f70e0 : 0xfffff880055ca110 : usbccgp!WPP_GLOBAL_Control
0xfffff880031f70f0 : 0xfffff880055ca110 : usbccgp!WPP_GLOBAL_Control
0xfffff880031f7100 : 0xfffff80003c6efc0 : nt!WmipGEHead
0xfffff880031f7118 : 0xfffff80003af4a96 : nt!KiPageFault+0x356
0xfffff880031f7238 : 0xfffff880055ca110 : usbccgp!WPP_GLOBAL_Control
0xfffff880031f7248 : 0xfffff880055ca110 : usbccgp!WPP_GLOBAL_Control
0xfffff880031f7288 : 0xfffff80003ad7e60 : nt!memcmp+0x90
0xfffff880031f72a0 : 0xfffff880031f72b8 : 0xfffff80003d84423 : nt!WmipFindGEByGuid+0x3f
0xfffff880031f72b8 : 0xfffff80003d84423 : nt!WmipFindGEByGuid+0x3f
0xfffff880031f72d0 : 0xfffff80003c354d0 : nt!WmipInUseRegEntryHead
0xfffff880031f72e8 : 0xfffff80003e5c1db : nt!WmipDisableCollectionForRemovedGuid+0x2b
0xfffff880031f7318 : 0xfffff80003e29d4b : nt!WmipCachePtrs+0x6b
0xfffff880031f7348 : 0xfffff880055ca110 : usbccgp!WPP_GLOBAL_Control
0xfffff880031f7358 : 0xfffff80003e5c4e3 : nt!WmipGenerateRegistrationNotification+0x83
0xfffff880031f7388 : 0xfffff80003a77297 : nt!KeRevertToUserGroupAffinityThread+0x9f
0xfffff880031f7390 : 0xfffff880055ca110 : usbccgp!WPP_GLOBAL_Control
0xfffff880031f73b8 : 0xfffff80003e5c553 : nt!WmipRemoveDataSourceByDS+0x13
0xfffff880031f73e8 : 0xfffff80003e5c592 : nt!WmipRemoveDataSource+0x22
0xfffff880031f7458 : 0xfffff80003ec5a24 : nt!WmipDeregisterDevice+0x64
0xfffff880031f7478 : 0xfffff880055ca100 : usbccgp!_security_cookie
0xfffff880031f7488 : 0xfffff80003ecc76e : nt!IoWMIRegistrationControl+0xde
0xfffff880031f74b8 : 0xfffff880055b8fb5 : usbccgp!PrepareParentFDOForRemove+0xc5
0xfffff880031f74f0 : 0xfffff880055ca110 : usbccgp!WPP_GLOBAL_Control
0xfffff880031f7508 : 0xfffff880055bb405 : usbccgp!FdoRemoveDevice+0x5d
0xfffff880031f7538 : 0xfffff880055bafb4 : usbccgp!DispatchFdoPnp+0x298
0xfffff880031f7588 : 0xfffff880055bde86 : usbccgp!UsbcAcquireRemoveLock+0xce
0xfffff880031f75a8 : 0xfffff880055ccae1 : usbccgp!USBC_PnP+0x89
[COLOR="Red"]Unable to load image \SystemRoot\system32\drivers\aswSnx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.sys[/COLOR]
0xfffff880031f75e8 : 0xfffff880055b8683 : usbccgp!USBC_Dispatch+0x233
0xfffff880031f7668 : 0xfffff80003e4ac61 : nt!IopSynchronousCall+0xe1
0xfffff880031f76d8 : 0xfffff80003e764d1 : nt!IopRemoveDevice+0x101
0xfffff880031f7798 : 0xfffff80003bbb113 : nt!PnpRemoveLockedDeviceNode+0x1a3
0xfffff880031f77e8 : 0xfffff80003e76024 : nt!PnpDeleteLockedDeviceNode+0x44
0xfffff880031f7818 : 0xfffff80003e76130 : nt!PnpDeleteLockedDeviceNodes+0xa0
0xfffff880031f7838 : 0xfffff80003cc6140 : nt!IopPendingSurpriseRemovals
0xfffff880031f7860 : 0xfffff80003cc6140 : nt!IopPendingSurpriseRemovals
0xfffff880031f7888 : 0xfffff80003e76229 : nt!PnpDelayedRemoveWorker+0x79
0xfffff880031f78d8 : 0xfffff80003e763a1 : nt!PnpChainDereferenceComplete+0x131
0xfffff880031f7918 : 0xfffff80003bbb48a : nt!PnpIsChainDereferenced+0xda
0xfffff880031f7998 : 0xfffff80003f3af40 : nt!PnpProcessQueryRemoveAndEject+0xff0
0xfffff880031f7a88 : 0xfffff80003d84300 : nt!PnpNotifyUserMode+0x118
0xfffff880031f7ad8 : 0xfffff80003f3b1dc : nt!PnpProcessTargetDeviceEvent+0x4c
0xfffff880031f7b38 : 0xfffff80003d2f6ec : nt!IopProcessWorkItem
0xfffff880031f7b68 : 0xfffff80003a83b59 : nt!ExpWorkerThread+0x111
0xfffff880031f7b70 : 0xfffff80003d7e230 : nt!PnpDeviceEventWorker
0xfffff880031f7b80 : 0xfffff80003c667f8 : nt!ExWorkerQueue+0x58
0xfffff880031f7bd0 : 0xfffff80003a83a48 : nt!ExpWorkerThread
0xfffff880031f7bf8 : 0xfffff80003d97d24 : nt!PspSystemThreadStartup+0x194
0xfffff880031f7c38 : 0xfffff80003aee9a6 : nt!KxStartSystemThread+0x16

 

[Leaflove]

Okay -- I've installed MS Security Essentials and uninstalled Avast. I also got another BSOD before I restarted to finish uninstalling Avast -- MEMORY_MANAGEMENT this time.

 

[Leaflove]

When I closed my laptop without shutting it down beforehand, it didn't seem to go into hibernation mode for a number of minutes. When it finally did, I opened it to find that it had shut itself off. And when I restarted it, I was informed that Windows had encountered an unexpected shutdown. I've attached another set of logs.

 

[philc43]

This latest crash was to do with your network driver.

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007606060, Physical Device Object of the stack
Arg3: fffff8000440f798, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: [COLOR="Red"]fffffa800e8c4320, The blocked IRP[/COLOR]

0: kd> !irp [COLOR="red"]fffffa800e8c4320[/COLOR]
Irp is active with 5 stacks 3 is current (= 0xfffffa800e8c4480)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0  0 fffffa8009c28050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\Netwsw04.sys, Win32 error 0n2
[COLOR="red"]*** WARNING: Unable to verify timestamp for Netwsw04.sys
 \Driver\NETwNs64[/COLOR]
			Args: 00014400 00000000 00000004 00000002
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 fffffa8008ee35e0 00000000 fffff80003d15c50-fffffa800e5c0170 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-fffffa800e5c0170    

			Args: 00000000 00000000 00000000 00000000

NETwNs64.sys
Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7
Drivers & Software

See if you can update it.

 

[Leaflove]

Okay, I updated the driver. I'll see how things go from here.

 

[Leaflove]

I had another crash today -- mouse and keyboard locked up. I've attached the log.