Solved Multiple Win7 updates fail to install

[NealG58]

I have been having issues for almost a year trying to install Win7 updates. I have tried several things including deleting the SoftwareDistribution folder (a fix that didn't work that was in a Microsoft forum), running sfc /scannow, multiple scans of antivirus (Symantec Endpoint Protection), scans of MalwareBytes and Spybot S&D. I have run the SURT from Microsoft and attached the logs below as well as running the sfc program again - running sfc turns up no issues.

There are two sets of error codes listed:

Code 80073712 - the update failed to install
Code 80242014 - the update supposedly installed but is 'pending' even after several reboots.

The Update Issues.txt contains the list of updates that either failed or are 'pending'. I have tried downloading the updates individually and installing manually with the same error codes. Unfortunately I do not have a log from before I deleted the SoftwareDistribution folder. I have tried restoring to a previous time but that didn't work either.

 

[ThrashZone]

Hi and welcome to SevenForums,
Refer to post #2 here
Windows Update will not update and I've tried multiple fixes

 

[NealG58]

Thanks for replying ThrashZone! KB3020369 and KB3172605 were downloaded but did not install. Message says that both are already installed. Working on the Update components resetting now. Will let you know tomorrow what has progressed.

Neal

 

[NealG58]

I ran the Update reset and it added a couple more updates which successfully installed. Update KB3172605 still failed to install. I then downloaded that update as well as KB3185330 and KB3192403 - these had failed to install when using Win Update. I ran each manually and they still failed to install. I just ran the Update reregister file but the same updates still fail to install. They download and appear to install but still fail with the same error code. I am hesitant to reimage this laptop since it is a work issued machine and a royal pain to get back on the corporate network. If you have any other suggestions I am open for them. I also hate the way MS now sends out updates.

Neal

 

[ThrashZone]

Hi,
Post this report
Windows Genuine and Activation Issue Posting Instructions

 

[NealG58]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-G637J
Windows Product Key Hash: ue5eKiZLtTVrB1QzGBmLyOfHbyQ=
Windows Product ID: 55041-007-1799664-86817
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {438999EB-626D-4170-90E3-F0A3069F93A3}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160902-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Visio Professional 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{438999EB-626D-4170-90E3-F0A3069F93A3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-007-1799664-86817</PID><PIDType>6</PIDType><SID>S-1-5-21-799389791-3045657643-83717458</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5440</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A15</Version><SMBIOSVersion major="2" minor="7"/><Date>20160927000000.000000+000</Date></BIOS><HWID>44283607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CBX3 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>60EE4F3F1162D00</Val><Hash>S1VRp++PTBSQT40BzyVgf2I1JzI=</Hash><Pid>72085-640-2936177-55130</Pid><PidType>14</PidType></Product></Products><Applications><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-007-179966-03-1033-7601.0000-0912014
Installation ID: 000274980176322575681943479455088441249582885012936824
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: G637J
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 11/29/2016 21:34:44

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072F8F
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:29:2096 00:34
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAEAAQABAAAABQABAAEAln0ysziyGkXmqloeAj4+tO43ui82NfhEVEy6eg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL CBX3
FACP DELL CBX3
HPET DELL CBX3
MCFG DELL CBX3
FPDT DELL CBX3
SLIC DELL CBX3
LPIT DELL CBX3
SSDT INTEL sensrhub
SSDT INTEL sensrhub
SSDT INTEL sensrhub
SSDT INTEL sensrhub
SSDT INTEL sensrhub
ASF! INTEL HCG
DMAR INTEL HSW

 

[ThrashZone]

Hi,
Thanks no familiar with Windows License Type: Volume MAK
Where did you get the installation ?
Bios is 2016 which is beyond the sells of win-7 I believe for most manufactures.

 

[NoelDP]

The Volume MAK License type is a Volume License sold only in bulk to organisations - usually with more than 5 licensed machines. They require usually that the machine comes with a Pro version of Windows installed.
This machine looks to me as if it meets that latter criterion - the only question then becomes the origin of the license.

 

[torchwood]

Hi Neal,
Going on from Noels post.

The error code related to an incorrect system time.

Please tell me the winners of major sporting events until 2096!!!

HrOnline: 0x80072F8F
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:29:2096 00:34

Reset your time zone and your system clock.


Roy

 

[NealG58]

Torchwood: Love the handle! I will reset the time zone and system clock and see if that fixes the issue. As for the winners of major sporting events - I would rather have the next 2 years in Lotto number winners!

NoelDP and ThrashZone: The laptop is a company issued for my own use as I see fit within their installed software limitations. Every engineer in my department has one, a Dell E5400 of some form. I have had this one for about 2 years now. The previous ones were WinXP - first a Lenovo Z91T (motherboard died) then a HP that was replaced when the support for XP ended. The bios was updated last month from the Dell website.

 

[NealG58]

Torchwood: I reset the time zone (it was correct to begin with) and the time. Even set the time to NIST. Ran update again and KB3185330 and KB3192403 as well as KB3197868 failed to install again. The other updates installed normally. I looked at the original results of running MGADiag.exe and when I reran it after changing the clock and the event time stamp under the activation technologies did not change. The correct time is displayed a few lines above this under 'Trusted Time'. This issue started just after the first of the year and I have been trying to resolve it since then. Some of the updates - important and optional - would install with no issues. A few of the important - including the newly condensed ones that MS is issuing - are failing.

 

[torchwood]

Hi Neal,
couple more things to try.

Please run KB971033, this is part of Windows Activation technologies, where the time is incorrect.
Check BIOS time settings
Reboot x2, rerun Mgadiag, any change??


Roy

 

[NealG58]

Roy,

KB971033 was already installed. I checked the BIOS time and date and it is correct. I rebooted twice afterwards and reran Mgadiag and the trusted time shows the current time and date and the event time stamp still shows the 2096 time stamp. I did a search for 2096 in the registry but after the 80th entry I decided to put that off until later. I tried to do a search for Event but came up empty.

Neal

 

[NoelDP]

The 2096 timestamp may just come from an earlier Validation attempt.

Open Windows Explorer and go to Access Denied - follow the instructions and then see if the timestamp changes.

 

[NealG58]

I finally got the validation tool to run - outcome saying that my version is genuine. I reran the MGA tool and the date changed to the current date. Tried to reinstall the updates that had failed to install previously and they failed again - both manually and using the Update in the control panel. Looks like I am back to square one again.

Neal

 

[torchwood]

Hi Neal,
1 step forward,
can you post the Mgadiag, and the last Day(s) entries from the CBS log.

Roy

 

[NealG58]

Here are the results you requested.

I was browsing the CBSpersist log from 12/08 when I tried to install the updates and saw this error message:

2016-12-08 18:10:57, Info CBS Failed to resolve item[0] in Package: Package_100_for_KB3197869~31bf3856ad364e35~amd64~~6.1.1.5, Update: 3197869-199_neutral_LDR [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

I saw several other error messages pertaining to the other update packages that failed to install.

Neal

 

[torchwood]

Hi Neal,
been ploughing thru the logs

please enable the system restore service

can you run this tool copy/paste the output

http://www.sysnative.com/niemiro/apps/SFCFix.exe


Roy

 

[NealG58]

Attached is the results log from the SFX tool. The command window where the progress was shown had something about one file(s) could not be fixed automatically. Also when I went to turn on system restore, the bar was not greyed out. I tried to select restore settings and files initially but got a syntax error message. Upon closing the advanced settings windows and reopening it, that restore setting was selected instead of turn off system protection. I am wondering if some of this stems from the Windows 10 files that were installed in the background even though I had specifically kept unchecking the updates that installed the Windows 10 files.

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-12-14 17:38:32.471
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\amd64_microsoft-windows-crypt32-dll.resources_31bf3856ad364e35_6.1.7601.22856_en-us_2cad2db0ea22550b.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\amd64_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.18648_none_b97943ccf4882112.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\amd64_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.22856_none_b9f611fe0dafa746.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\amd64_microsoft-windows-cryptnet-dll_31bf3856ad364e35_6.1.7601.22856_none_759f913c2bb199b0.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\amd64_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.1.7601.22856_none_d485e986caab2e55.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\x86_microsoft-windows-crypt32-dll.resources_31bf3856ad364e35_6.1.7601.22856_en-us_d08e922d31c4e3d5.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\x86_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.18648_none_5d5aa8493c2aafdc.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\x86_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.22856_none_5dd7767a55523610.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\x86_microsoft-windows-cryptnet-dll_31bf3856ad364e35_6.1.7601.22856_none_1980f5b87354287a.
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\x86_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.1.7601.22856_none_78674e03124dbd1f.




SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 10
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 10
SURT total detected corruption count: 24
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-12-14 18:11:37.493
----------------------EOF-----------------------

 

[torchwood]

Hi Neal,
slowly but surely,
It did not complete but fixed the 10 it found.
can you run SURT,
https://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUKEwiJ88Pjw_bQAhXCC8AKHSqRAuoQFggaMAA&url=https%3A%2F%2Fwww.microsoft.com%2Fen-gb%2Fdownload%2Fdetails.aspx%3Fid%3D20858&usg=AFQjCNGGkD5dxkfhq_EgehLN7FZZJ8Yz8Q&bvm=bv.141536425,d.ZGg

REBOOT

>> then << post the CBS logs (all please).

Roy