My audio doesn't work on Windows 7 64 bit !

hemingway60

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Hi guys,
I just formated my PC which had Windows 7 32 bit and intsalled Windows 7 64 bit. The problem is that everything works great except my audio. I installed the latest drivers from Intel's website but to no avail. I even tried downloading it from Realtek but also it didn't work. You see I was using my SB 5.1 on 32 bit but since there aren't any drivers for it on 64 bit I had no choice but to use the intergreted audio in my motherboard. What should I do?

Thank you.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Professional 64 bit
CPU
Intel® Core™ i7-3630QM @2.40GHz
Memory
6GB
Graphics Card(s)
NVIDIA GeForce GT 640M
Monitor(s) Displays
15.6"
Screen Resolution
1366x768
Hard Drives
750GB Hitachi @5400rpm
Antivirus
ESET NOD32 Antivirus 6
Browser
Google Chrome 29
Take out the "Creative Sound Blaster 5.1"and stick with the Realtek onboard card.
 

My Computer My Computer

OS
Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601)
CPU
Intel Core 2 Quad Q6600 (G0 Kentsfield) LGA775 (FC-LGA6)
Motherboard
GIGABYTE GA-EP35C-DS3R (Rev. 2.1)
Memory
Corsair TW3X4G1333C9A 4GB PC-10600 (2x XMS3 2GB)
Graphics Card(s)
ASUS nVIDIA GeForce 560
Sound Card
RealTek ALC885/889A/890
Monitor(s) Displays
ChiMei CMV CT-730D 17inch (LCD Monitor)
Screen Resolution
1280-1024 60Hertz (Ture Colour 32bit)
Hard Drives
2x Barracuda 7200.10 SATA 3.0Gb/s 160-GB Hard Drive ST3160815AS (AHCI)
PSU
ANTEC 750w Earthwatts
Case
Thermaltake Shark (VA7000SWA ATX) Full Tower
Cooling
Front 120mm fan (1400 RPM) /Rear 120mm (1400 RPM) blue LED
Keyboard
Labtec Media Desktop Y-SAD65
Mouse
Razer DeathAdder 3G Infrared Sensor (1800DPI)
Internet Speed
Telstra BigPond Elite Liberty ADSL2+ 24Mbps/256kbps
Other Info
ASUS PCE-N13 802.11n Wireless LAN card
Take out Creative Sound Blaster and stick w/ Realtek is bad advice if you're looking for sound quality.

Here are the drivers for "Creative Sound Blaster 5.1"

Win XP http://support.creative.com/downloads/download.aspx?nDownloadId=10297

See below for how to install in compatibility mode, select XP in drop down.

Here are the drivers for "Creative Sound Blaster 5.1 VX"

Win 7 32-BIT http://support.creative.com/downloads/download.aspx?nDownloadId=10964
Win 7 64-BIT http://support.creative.com/downloads/download.aspx?nDownloadId=10964

What's the exact model of your Sound Blaster card?

By the way, Sound Blaster cards sound 400% better than Realtek, so I highly recommend either finding a way to get the SB to work or getting a new SB/Omega/M-AUDIO card. Anything but Realtek, it's horrid from any audio perspective.

If you download the XP Drivers.
Install via Compatibility Mode (Right Click Install File > Properties > Compatibility > Install in Compatibility Mode > Select XP from drop down > OK
Install the drivers

If they don't work, buy a new sound card if you can (You can get a Audigy 5.1 Card for $35) or (not recommended) stick with Realtek.
 

My Computer My Computer

Computer Manufacturer/Model Number
Apple Macbook Pro (April 2009)
OS
W7 Ult. x64 | OS X
CPU
Intel Mobile Core 2 Duo 2.93Ghz [T9800 Penryn]
Motherboard
NVIDIA nForce 730i Rev. B1 [Mac-F2268EC8 (U2E1)]
Memory
4096MB Samsung DDR3 Dual Channel [PC3-8500F 1066Mhz]
Graphics Card(s)
NVIDIA GeForce 9600M GT 512MB [G96M Rev. C1]
Sound Card
SB X-Fi Surround 5.1 USB | Onboard Realtek (Disabled)
Monitor(s) Displays
Acer x223wbd 22" | Apple Anti-Glare 17" (Disabled)
Screen Resolution
{Current} 1440x900 {Acer} 1680x1050 {Apple} 1920x1200
Hard Drives
{Internal}
Seagate Momentus 320GB 2.5" 7200RPM [ST9320421AS]

{Externals}
LaCie 320GB USB 2.0 HDD [301284UR]
LaCie 750GB USB 2.0 FW400 eSATA HDD [301314U]
LaCie 1TB USB 2.0 HDD [301304UR]
PSU
Magsafe
Case
Aluminum/Unibody (MBP52)
Cooling
2 x 6000 RPM Fans
Keyboard
Logitech G-15v2 [PN 920-000379]
Mouse
Logitech G-9 [PN 910-000338]
Internet Speed
12Mbps/2.5Mbps w/ 24Mbps Speed Boost [Comcast]
Other Info
Logitech X-540 Speakers [PN 970223-0122]
Sennheiser PC-151 Headset
Last edited:

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Professional 64 bit
CPU
Intel® Core™ i7-3630QM @2.40GHz
Memory
6GB
Graphics Card(s)
NVIDIA GeForce GT 640M
Monitor(s) Displays
15.6"
Screen Resolution
1366x768
Hard Drives
750GB Hitachi @5400rpm
Antivirus
ESET NOD32 Antivirus 6
Browser
Google Chrome 29
Did you try installing the SB 5.1 XP drivers in compatibility mode?

If they didn't work, then try to troubleshoot the realtek card... Go to device manager and try to find your Realtek card.

You Realtek sound card should look something like this:
dm.png

If you find the card, you can either attempt to update the drivers via Windows, or you can go to the Realtek website and download the latest HD Audio drivers and install them via their exe file.

EDIT: Apparently some people have had success using this card w/ the Sound Blaster Live! drivers. If the installation gives you an error the first time around, tell it to reinstall and it may work.
http://social.technet.microsoft.com.../thread/48047d99-4793-4e01-90c8-e2e04aca203a#
 

My Computer My Computer

Computer Manufacturer/Model Number
Apple Macbook Pro (April 2009)
OS
W7 Ult. x64 | OS X
CPU
Intel Mobile Core 2 Duo 2.93Ghz [T9800 Penryn]
Motherboard
NVIDIA nForce 730i Rev. B1 [Mac-F2268EC8 (U2E1)]
Memory
4096MB Samsung DDR3 Dual Channel [PC3-8500F 1066Mhz]
Graphics Card(s)
NVIDIA GeForce 9600M GT 512MB [G96M Rev. C1]
Sound Card
SB X-Fi Surround 5.1 USB | Onboard Realtek (Disabled)
Monitor(s) Displays
Acer x223wbd 22" | Apple Anti-Glare 17" (Disabled)
Screen Resolution
{Current} 1440x900 {Acer} 1680x1050 {Apple} 1920x1200
Hard Drives
{Internal}
Seagate Momentus 320GB 2.5" 7200RPM [ST9320421AS]

{Externals}
LaCie 320GB USB 2.0 HDD [301284UR]
LaCie 750GB USB 2.0 FW400 eSATA HDD [301314U]
LaCie 1TB USB 2.0 HDD [301304UR]
PSU
Magsafe
Case
Aluminum/Unibody (MBP52)
Cooling
2 x 6000 RPM Fans
Keyboard
Logitech G-15v2 [PN 920-000379]
Mouse
Logitech G-9 [PN 910-000338]
Internet Speed
12Mbps/2.5Mbps w/ 24Mbps Speed Boost [Comcast]
Other Info
Logitech X-540 Speakers [PN 970223-0122]
Sennheiser PC-151 Headset
Everytime I click your links I get redirected to the choose your product page.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Professional 64 bit
CPU
Intel® Core™ i7-3630QM @2.40GHz
Memory
6GB
Graphics Card(s)
NVIDIA GeForce GT 640M
Monitor(s) Displays
15.6"
Screen Resolution
1366x768
Hard Drives
750GB Hitachi @5400rpm
Antivirus
ESET NOD32 Antivirus 6
Browser
Google Chrome 29
Everytime I click your links I get redirected to the choose your product page.

Well then you've got to choose your product. At the main product choice screen you'll see a link at the bottom which allows you to look at more options. Find Sound Blaster 5.1 in the list to get the Win XP drivers. Find Sound Blaster 5.1 VX to get the Win 7 VX drivers. Find Sound Blaster Live! in the list to try those, apparently some have had success.
 

My Computer My Computer

Computer Manufacturer/Model Number
Apple Macbook Pro (April 2009)
OS
W7 Ult. x64 | OS X
CPU
Intel Mobile Core 2 Duo 2.93Ghz [T9800 Penryn]
Motherboard
NVIDIA nForce 730i Rev. B1 [Mac-F2268EC8 (U2E1)]
Memory
4096MB Samsung DDR3 Dual Channel [PC3-8500F 1066Mhz]
Graphics Card(s)
NVIDIA GeForce 9600M GT 512MB [G96M Rev. C1]
Sound Card
SB X-Fi Surround 5.1 USB | Onboard Realtek (Disabled)
Monitor(s) Displays
Acer x223wbd 22" | Apple Anti-Glare 17" (Disabled)
Screen Resolution
{Current} 1440x900 {Acer} 1680x1050 {Apple} 1920x1200
Hard Drives
{Internal}
Seagate Momentus 320GB 2.5" 7200RPM [ST9320421AS]

{Externals}
LaCie 320GB USB 2.0 HDD [301284UR]
LaCie 750GB USB 2.0 FW400 eSATA HDD [301314U]
LaCie 1TB USB 2.0 HDD [301304UR]
PSU
Magsafe
Case
Aluminum/Unibody (MBP52)
Cooling
2 x 6000 RPM Fans
Keyboard
Logitech G-15v2 [PN 920-000379]
Mouse
Logitech G-9 [PN 910-000338]
Internet Speed
12Mbps/2.5Mbps w/ 24Mbps Speed Boost [Comcast]
Other Info
Logitech X-540 Speakers [PN 970223-0122]
Sennheiser PC-151 Headset
Bump. The XP setup couldn't detect any card and the VX and live! drivers setups just crashes everytime. I guess realtek is my only choice but I can't get the damned thing to work :mad::mad: Its really pissing me off. What's wrong with windows 7??? I have the 64 bit driver so why won't it recognize it??
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Professional 64 bit
CPU
Intel® Core™ i7-3630QM @2.40GHz
Memory
6GB
Graphics Card(s)
NVIDIA GeForce GT 640M
Monitor(s) Displays
15.6"
Screen Resolution
1366x768
Hard Drives
750GB Hitachi @5400rpm
Antivirus
ESET NOD32 Antivirus 6
Browser
Google Chrome 29
EDIT: Apparently some people have had success using this card w/ the Sound Blaster Live! drivers. If the installation gives you an error the first time around, tell it to reinstall and it may work.
Creative SB 5.1 Windows 7 RC

Didn't work.:( Realtek is my only hope now but windows doesn't recognize it.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Professional 64 bit
CPU
Intel® Core™ i7-3630QM @2.40GHz
Memory
6GB
Graphics Card(s)
NVIDIA GeForce GT 640M
Monitor(s) Displays
15.6"
Screen Resolution
1366x768
Hard Drives
750GB Hitachi @5400rpm
Antivirus
ESET NOD32 Antivirus 6
Browser
Google Chrome 29
Thanks for your help, topic can be locked now. Turned out that on board audio was disabled. I'm really really sorry for wasting your time guys.:o
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Professional 64 bit
CPU
Intel® Core™ i7-3630QM @2.40GHz
Memory
6GB
Graphics Card(s)
NVIDIA GeForce GT 640M
Monitor(s) Displays
15.6"
Screen Resolution
1366x768
Hard Drives
750GB Hitachi @5400rpm
Antivirus
ESET NOD32 Antivirus 6
Browser
Google Chrome 29
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