My folders don't open, refresh on the desktop don't also work

[aeyral]

My computer boots alright but I can't refresh, neither can I open any of my folders not even Control Panel. Also searching programs and files in the start button window doesn't work i.e you can type but there won't be any results. The only thing I can open are files on the desktop. What is wrong with my folders and how can I repair this? I tried this http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html but it didn't work. Any help would be really appreciated, thanks!

 

[Layback Bear]

Well I like to start with the easy things first. Go back to a restore point before all these bad things happened.

 

[aeyral]

That's the problem: it is impossible to get to system restore. When you click on the Control Panel button, the window appears with just the white background then nothing happens. The same with everything. Help and support doesn't open at all when you click on it.
Is there a shortcut to system restore or another way to get to it?

 

[aeyral]

A friend ended the explorer process in task manager and tried to start it again but when he clicked on the new task button nothing happened. So he thinks there's something wrong with my windows explorer but he doesn't know what it is nor how to fix it.

 

[karlsnooks]

Carry out following:

HOW TO USE MICROSOFT'S OFFLINE MALWARE REMOVER
Windows Defender Offline
· performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.
· is a free standalone, bootable malware and virus remover from Microsoft.

Download Windows Defender Offline (about 785 kB)
You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.


INSTALLATION:
· Requires an Internet Connection.
· Insert 512 mB or larger USB stick into a usb port.
· Run the downloaded program--mssstool64.exe or mssstool32.exe
· NEXT button
· Choose the option On a USB flash drive that is not password protected
· NEXT button
· NEXT button
.
The install program will:
· format the usb stick using the NTFS format.
· download less than 230 mB.
· name the USB stick WDO_Media32 or WDO_Media64
· use less than 300 mB.

How to UPDATE the Windows Defender Offline USB stick:
· reinsert the usb stick
· run the installation program, mssstool64.exe or mssstool32.exe, again.
· the update will download less than 65 mB.

Since the malware database is sometimes updated several times in a day, always update before running.

PERFORM AN OFFLINE SCAN
Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.

 

[Layback Bear]

Sorry Aeyral for taking so long to get back, had a little bsod on my end.
Please follow Karls instructions.

 

[aeyral]

Thanks a lot karlsnooks. However, my internet connection isn't very good so when the download gets to about 65Mb it stops and reports a problem with my internet connection. I've tried several times but its still the same. Is there a way that I can download the files using a download manager and then attempt an update if necessary?

 

[karlsnooks]

I'll await your report that you have run WDO.

 

[aeyral]

Ok boss, I'll just keep trying.

 

[aeyral]

Sorry for the delay in reporting back. Everything is good with my pc now. Guess there were some malware and rootkits in there but why couldn't my antivirus detect anything?

 

[Layback Bear]

Well if you are happy I'm happy. I would recommend removing all anti virus programs and install MSE.
Microsoft Security Essentials - Free Antivirus for Windows
Also
http://www.malwarebytes.org/products/malwarebytes_free/

If you want to get infected their/there two good ways of doing it.
1. Torrant
2. P2P

 

[aeyral]

Alright, thank you boss!