Display and Personalization control panels don't open

[Eep]

Several issues:

1. Right-click desktop, choose "Display" or "Personalization, get a window with "explorer.exe" as title and "windows cannot find ". make sure you typed the name correctly, and then try again." Note the ". is exactly that: a double-quote and period. See attached image.
2. I have Classic Shell installed but the control panel "flyout" menu does not show the control panels (display, system, etc) in them like it used to. I have to double-click the "Control Panel" menu option to open it. Then I can open various control panels fine but, for example, on Personalization, any links on the left side in the "See also" section do not work; nothing happens when I click them. In "Display" control panel, "Adjust resolution" and "Change display setting" (as well as "See also" options) do nothing."sfc /scannow" finds no issues. I don't want to do a repair install either.

Any ideas? Thanks.

 

[SIW2]

Did you try uninstalling classic shell. Reboot.

 

[Eep]

Classic Shell isn't the problem.

 

[torchwood]

Hi

something has destroyed the explorere.exe shortcut, and replaced it with >> " <<
try running sfc / scannow
this should restore it back. if not use kb947821 the standard repair tool


Roy

 

[Eep]

Seeing as how, again, "sfc /scannow" finds no issues (wish people would read...), I decided to try Process Monitor to see exactly what explorer.exe is doing and it found explorer.exe reading/writing to:

HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\UserAssist\{CEBFF5CD-ACE2-4F4F-9178-9926F41749EA}\Count\P:\Hfref\Rrc\NccQngn\Ybpny\Grzc\Cebpzba64.rkr

This doesn't look right but I'm not sure what to delete/replace here. Did a Google search for this key and came across this site which says it's encrypted so I will try the recommended tool, UserAssist (had to use the Windows 7 version). However, it doesn't show any program run when I try to access Display/Personalization via the desktop right-click.

 

[torchwood]

Hi
it can sometimes take 3 runs of sfc to correct problems

Did you bother to run the other tool.

According to the Avast forum that file is safe
google Cebpzba64.rkr


Roy

 

[Eep]

System event log shows this error, the key of which leads to HKEY_CLASSES_ROOT\AppID\{06622D85-6856-4460-8DE1-A81921B41C4B} called when trying to open COpenControlPanel for Display and Personalization. Not sure how to fix this.

Unable to start a DCOM Server: {06622D85-6856-4460-8DE1-A81921B41C4B}. The error: "2" happened while starting this command: C:\Windows\SysWOW64\DllHost.exe /Processid:{06622D85-6856-4460-8DE1-A81921B41C4B}