My Game won't install because I have a DirectX problem please help!

[Marshall Moore]

I purchased Madden 08 online from Direct2Drive. Cannot get this game to install. I have been troubleshooting this for 2 days. I have an on going dialog with a D2D tech that I will continue but so far there has been no results. This appears to be a directx issue.(My best guess) I have inserted 4 attachments with this post. The 2 image files are the error messages I get. The 2 text files are Directx Log and DXError Log. Dxdiag reports Directx 11 is working properly under all the tabs.
Here is a list of the things I have tried thus far to fix this issue, none have worked.

1) Downloaded Directx web update new version as well as Directx 9.0c, they have an error report during installation of there own.
2) Downloaded Directx redist version the exact error occurs.
3) Tried to install game as well as Directx in safe mode.
4) Tried to install with a clean boot (msconfig).
5) Downloaded a program called DirectX Happy Uninstall (this software claims it can fix my issue however I must purchase the program) I've been around long enough to know that route may work or it may not.
6) I searched and found articles on how to manually install missing DirectX files. This is no help because I don't know what file is missing.
7) I have tried to install the game with Windows XP SP3 compatability mode as an administrator.

I have a lot of games installed on this PC that work great. I thought about uninstalling DirectX and then trying to reinstall but I am afraid to (what if I am successful with the uninstall and not with a reinstall then I would have a much larger problem than I have now LOL). I do not understand how to decipher the log files. I stated all the steps above so that you would know they have been tried already.

If any of you out there know the solution or can think of something else I can try please respond. Thank you, Marshall

 

[arkhi]

How good are you with the registry?

Try and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DirectX and see what values Version and InstalledVersion are.

 

[Marshall Moore]

This is what I found there

This is what I found

 

[arkhi]

Okay. Looking at your logs, I see the error referenced is 0x80070005. This is an "Access Denied" error. Have you tried running the setup as administrator? Are you, yourself, an administrator?

I'm currently looking more deeply in to this, as it may be more than just being an administrator. I.e. permission problems with the folders (DX used to screw this one up in the past) and other things related.

BRB~

 

[sygnus21]

1) Downloaded Directx web update new version as well as Directx 9.0c, they have an error report during installation of there own.
2) Downloaded Directx redist version the exact error occurs.
3) Tried to install game as well as Directx in safe mode.
4) Tried to install with a clean boot (msconfig).
5) Downloaded a program called DirectX Happy Uninstall (this software claims it can fix my issue however I must purchase the program) I've been around long enough to know that route may work or it may not.
6) I searched and found articles on how to manually install missing DirectX files. This is no help because I don't know what file is missing.
7) I have tried to install the game with Windows XP SP3 compatability mode as an administrator.

Hold off on playing around in the registry.

This error is pointing to the game itself, not DX in general (as it relates to the system). In short it's a game issue (well, maybe).

Seems the game is missing some files. Are you sure the game file is good? Have you tried redownloading it?

Do you have issues with other games?

Also have you looked at the EA forums?

 

[arkhi]

^Key facts:

Game won't install because DX install fails.
DX Web installer won't work.
DX install won't work despite a clean boot.
DX error logs point to an access denied error.

It's a DX-related problem, not with the game.

For the mean time, I also advice installing the latest drivers for your video card.. They could help too.

 

[Marshall Moore]

Yes, this is my PC and I am the administrator. I did run both the game and the directx install as administrator. I know this game is a little old but they don't make PC versions of Madden Football anymore. I had a Vista 64 bit setup before I built this one and this same game, it ran on that system without a hitch. Direct2Drive just responded by email and said they had helped all they could and referred me to the easports web site. Of course I tried that before I contacted them. There is no find-able information on their web site for Madden 08. They show some kind of clickable link to an adviser but it took me nowhere. I appreciate your trying to help. I can't find anything useful on microsoft's site either. There is an answer somewhere. Thanks for helping.

Marshall

 

[Marshall Moore]

To Signus21

Yes, I wondered if I had an error in the original download so I downloaded it again and used Direct2Drive's download manager as they boast it helps to make sure I would receive a good download. The second download was identical as the first and produced the same results. Thank you for your help too. Marshall

 

[arkhi]

Did you try updating drivers for the mean time?

ATI Radeon

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html might work too.

 

[Marshall Moore]

I have the product key provided by my purchase. I was wondering if there could be a trial version somewhere that I could download and use this key with? Just a thought

 

[Marshall Moore]

One more thing. AMD reports that I have the latest driver for my graphics card.

 

[arkhi]

Forgot to ask; was this the redist you tried installing? Download Details - Microsoft Download Center - DirectX Redist (June 2010)

 

[Marshall Moore]

yes directx_Jun2010_redist and also dxwebsetup

 

[arkhi]

Marshall Moore, there's a DirectX.log under C:\Windows too. Can you post that log please? Thank you.

 

[sygnus21]

5) Downloaded a program called DirectX Happy Uninstall (this software claims it can fix my issue however I must purchase the program) I've been around long enough to know that route may work or it may not.
6) I searched and found articles on how to manually install missing DirectX files.

Did you actually run this program? If so, it might have hosed your DX files even further. My suggestion is if all else fails to first run a sfc - http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html. If that doesn't work you can try a http://www.sevenforums.com/tutorials/3413-repair-install.html

Either way you go make sure you backup your critical files.

Also according to this - Windows 7 Compatibility for Madden NFL 08: EA. Drivers, Updates, Downloads the game is comaptible with Windows 7 so.....

 

[Marshall Moore]

Here are both log files

Here are both log files

 

[arkhi]

If that doesn't work you can try a http://www.sevenforums.com/tutorials/3413-repair-install.html

Either way you go make sure you backup your critical files.

After much deliberation and research on my part, I am about to conclude the same. I can't pinpoint where the exact problem is for sure as I failed in every way to try to replicate it.

However, before you go to that extreme, I would like to suggest the following based on your log file.

You see, your log ends with this error:

10/26/11 14:46:36: dxupdate: CMDXCheck::IsAssemblyInUse(): GetAssemblyList() failed, error = 0x80070005.

What's supposed to happen would look like this, based on my own log file:

10/27/11 10:58:41: dxupdate: CMDXCheck::IsAssemblyInUse(): Microsoft.DirectX.AudioVideoPlayback:1.0.2902.0:31bf3856ad364e35 is not locked.
10/27/11 10:58:41: dxupdate: IsTargetFileInUse(): C:\Windows\Microsoft.NET\DirectX for Managed Code\1.0.2902.0\Microsoft.DirectX.AudioVideoPlayback.dll is not locked.

I suggest that you:
1. Update/Repair/Reinstall .NET by using Download Details - Microsoft Download Center - Microsoft .NET Framework 4 (Web Installer)

2. Check if you can access C:\Windows\Microsoft.NET and its subfolders. You should be able to.

3. Have the following Registry entries in [HKLM\Software\Wow6432Node\Microsoft\.NETFramework\AssemblyFolders\]

4. Rename "C:\Windows\Microsoft.NET\DirectX for Managed Code" to something like "DirectX for Managed Codea" (<-Added an "a" in the end. This will serve as a backup). This will prompt the DirectX updater to redownload the folder along with the files.

If it fails, then I can't think of anything else except to do sygnus21's advice of a repair install.

 

[sygnus21]

Actually I would try the SFC first, then do the repiar install if SFC doesn't work.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

The sfc /scannow command (System File Checker) scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed, or damaged versions with the correct versions if possible.

http://www.sevenforums.com/tutorials/3413-repair-install.html

Do a Repair installation if:

• A System Restore did not help fix your Windows 7.
• There is no other easier option left that can fix your Windows 7.
• You DO NOT want to do a Clean reinstall of Windows 7.
• You DO want to preserve your user accounts, data, programs, and system drivers.