My PC doesn't like new USB devices...

[Rassi]

I upgraded to Win7 the day after it's release, from WinXP. Did a new install. Things have worked just fine for me after that, except for a driver that I needed to update in the first couple of days (HP scanner didn't get recognized, but update was released a day or two later and all was good then).

Anyway, recently I have been having problems where if I try and plug in a new (to this PC) USB device, it will try and load the drivers, but it fails. Generally, these are various USB Flash drives, but I also received an iPod Touch for Xmas, and the same thing happens with it. Also happens with a digital camera and it's memory card (either via an adapter to directly read the card, or via a USB cable directly to the camera).

I know the devices work because I can access them on other PCs (but those are all XP boxes), and I know the USB port on my Win7 box works because I have a Flash Drive I use daily that still works, as well as several USB peripherals that work fine (HP printer, Logitech wireless mouse, etc).

Any suggestions on what might be going on or what to do here????

 

[wallyinnc]

Hi Rassi, welcome to the forums
I think you will need to provide more info:
- What is the USB device you are trying to plug in and the driver update fails (name and model if possible)
- Same thing for the digital camera

Can you also fill in your system specs? Your problem might be a mixture of hardware and software problems / incompatibility, hence the specifics are needed.

Finally, when you say the USB ports are working, it might not be the case for all. There are different USB connections on your Motherboards, one for each pair of USB ports. Have you tried to connect to the ones you are sure they are working?

 

[IggyAZ]

Welcome and we will try and help.

I agree with Wally. You need to give us a little more information.
My quick guess is that your motherboard firmware may be the problem with your USB port drivers.
Next time you start your computer and the black screen shows up hit the pause key to stop it so you can try and get your bios version. Hit any key to proceed on.
Then we can check and see if you have the latest for Win7.

 

[Rassi]

Hi Wally,

Here is my system info from an inventory program:

Operating system: Microsoft Windows 7 Home Premium (version 6.1.7600; build 7600)
Name: Microsoft Windows 7 Home Premium
Version: 6.1.7600
Build: 7600
Install date: 10/23/2009 10:27:32 PM
BIOS: American Megatrends Inc. (version: 1238; date: 9/30/2008)
Manufacturer: American Megatrends Inc.
Version: 1238
Date: 9/30/2008
Motherboard: ASUSTeK Computer INC. (P5B-Deluxe; version: Rev 1.xx)
Manufacturer: ASUSTeK Computer INC.
Product: P5B-Deluxe
Version: Rev 1.xx
Chassis: Desktop
Processor: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz (architecture: x64; 2400 MHz)
Name: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
Manufacturer: GenuineIntel
Max clock speed: 2400 MHz
Architecture: x64
Level 2 cache size: 4096 KB
Socket type: LGA 775
Version: Model 15, Stepping 6
Physical memory: 3.0 GB
Memory slot: 1.0 GB (BANK0; form factor: DIMM; memory type: SDRAM)
Capacity: 1.0 GB
Device locator: DIMM0
Bank label: BANK0
Form factor: DIMM
Memory type: SDRAM
Manufacturer: Manufacturer0
Speed: 800 ns
Max capacity: 4.0 GB
Memory slot: 1.0 GB (BANK1; form factor: DIMM; memory type: SDRAM)
Capacity: 1.0 GB
Device locator: DIMM1
Bank label: BANK1
Form factor: DIMM
Memory type: SDRAM
Manufacturer: Manufacturer1
Speed: 800 ns
Max capacity: 4.0 GB
Memory slot: 1.0 GB (BANK2; form factor: DIMM; memory type: SDRAM)
Capacity: 1.0 GB
Device locator: DIMM2
Bank label: BANK2
Form factor: DIMM
Memory type: SDRAM
Manufacturer: Manufacturer2
Speed: 800 ns
Max capacity: 4.0 GB
Memory slot: 1.0 GB (BANK3; form factor: DIMM; memory type: SDRAM)
Capacity: 1.0 GB
Device locator: DIMM3
Bank label: BANK3
Form factor: DIMM
Memory type: SDRAM
Manufacturer: Manufacturer3
Speed: 800 ns
Max capacity: 4.0 GB
Floppy disk: Floppy disk drive
Disk: Maxtor 6B200P0 ATA Device (189.9 GB)
Caption: Maxtor 6B200P0 ATA Device
Size: 189.9 GB
Manufacturer: (Standard disk drives)
Interface type: IDE
Media type: Fixed hard disk media
Bytes per sector: 512
Heads: 255
Cylinders: 24792
Sectors: 398283480
Tracks: 6321960
Disk: ST3500630AS ATA Device (465.8 GB)
Caption: ST3500630AS ATA Device
Size: 465.8 GB
Manufacturer: (Standard disk drives)
Interface type: IDE
Media type: Fixed hard disk media
Bytes per sector: 512
Heads: 255
Cylinders: 60801
Sectors: 976768065
Tracks: 15504255
Disk: ST3750640AS ATA Device (698.6 GB)
Caption: ST3750640AS ATA Device
Size: 698.6 GB
Manufacturer: (Standard disk drives)
Interface type: IDE
Media type: Fixed hard disk media
Bytes per sector: 512
Heads: 255
Cylinders: 91201
Sectors: 1465144065
Tracks: 23256255
Disk: WDC WD10EACS-00ZJB0 ATA Device (931.5 GB)
Caption: WDC WD10EACS-00ZJB0 ATA Device
Size: 931.5 GB
Manufacturer: (Standard disk drives)
Interface type: IDE
Media type: Fixed hard disk media
Bytes per sector: 512
Heads: 255
Cylinders: 121601
Sectors: 1953520065
Tracks: 31008255
Disk: WDC WD3200JD-60KLB0 ATA Device (298.1 GB)
Caption: WDC WD3200JD-60KLB0 ATA Device
Size: 298.1 GB
Manufacturer: (Standard disk drives)
Interface type: IDE
Media type: Fixed hard disk media
Bytes per sector: 512
Heads: 255
Cylinders: 38913
Sectors: 625137345
Tracks: 9922815
Disk: WDC WD6400AAKS-00A7B0 ATA Device (596.2 GB)
Caption: WDC WD6400AAKS-00A7B0 ATA Device
Size: 596.2 GB
Manufacturer: (Standard disk drives)
Interface type: IDE
Media type: Fixed hard disk media
Bytes per sector: 512
Heads: 255
Cylinders: 77825
Sectors: 1250258625
Tracks: 19845375
Disk: HP CM1017 USB Device
Caption: HP CM1017 USB Device
Size:
Manufacturer: (Standard disk drives)
Interface type: USB
Media type:
Bytes per sector:
Heads:
Cylinders:
Sectors:
Tracks:
CD-ROM: TSSTcorp CD/DVDW SH-S183L ATA Device (DVD Writer)
Name: TSSTcorp CD/DVDW SH-S183L ATA Device
Media type: DVD Writer
Manufacturer: (Standard CD-ROM drives)
Drive: G:
Video: NVIDIA GeForce 8800 GTS (Microsoft Corporation - WDDM v1.1) (xxb)
Name: NVIDIA GeForce 8800 GTS (Microsoft Corporation - WDDM v1.1)
Current horizontal resolution:
Current vertical resolution:
Current bits per pixel:
Current refresh rate:
Memory size: 320.0 MB
Printer: HP Color LaserJet CM1017 PCL 6
Printer: Brother QL-570 LE
Multimedia: Creative AudioPCI (ES1371,ES1373) (WDM)
Name: Creative AudioPCI (ES1371,ES1373) (WDM)
Manufacturer: Creative Technology Ltd.
Network adapter: Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
Adapter type: Ethernet 802.3
Net connection status: Connected
Manufacturer: Marvell
Speed: 1000000000
Adapter IP-address: 192.168.1.102
DHCP enabled: True
DHCP server: 192.168.1.1
DNS domain:
WINS primary server:
WINS secondary server:
​

The first item I noticed the problem with was my iPod Touch (believe it's a 2nd gen, it's 8 GB). Then, one of my digital cameras, a Casio EX-S10A (it's in the Exilim line). Also tried reading it's memory card with a USB card reader, a Verbatim miniSD/SD reader model #96504. Also tried a couple various USB flash drives...don't have specific model numbers on those - one was a Verbatim, another was a 2GB Lexar, another was a 4GB Sandisk Cruizer.

The system has several USB ports on the back, and 2 on the front (top). I also have a 7-port USB hub. I have Rally 16GB USB Flash drive that will run fine from any of these USB ports. I tried the "problematic" items in various ports - in the hub, in the ports on the top, and in a port on the back. No go.

Let me know if more info would help.

 

[wallyinnc]

Tks Rassi.
I suggest you start by updating your BIOS, yours is from Sept/2008. I can't post a link to the drivers since Asus uses flash for the software updates, not possible to link

Also, I meant for you to fill in the specs on the appropriate part of your profile, if possible. you can get there by clicking on "My system specs" on the left lower corner of your posts. It is not being picky; when you do that, people don't have to refer to this post to find something, and they will be available on any of your posts, on any thread.

 

[Rassi]

thanks for the tip - I have updated my profile.

My bios version is 1238, and if you look that up on ASUS's website, that appears to be the latest version. Not sure why mine reports that earlier date - ASUS shows 1238 as having a date in Feb 2009.

Other suggestions?

 

[wallyinnc]

Tks Rassi
Check your Device Manager if any device has a yellow triangle besides it. That would be a problematic device

 

[Rassi]

No, I expanded each section of the Device manager and there were no entries with an exclamation mark...

 

[wallyinnc]

OK, I am officially stuck then... will look for help...

 

[Tews]

Try and update your USB drivers to USB2.0 .. I had a similar problem that was resolved this way..

 

[jfar]

Hi, go to this site and make sure you update Everything for your machine,

ASUSTeK Computer Inc.-Support-

 

[Nikolay]

Try going into device manager, clicking on the arrow next to Universal Serial Bus Controllers, and try to search for driver software for each one.

 

[Capt.Jack Sparrow]

You might wanna try the Latest USB hotfixes

 

[patio]

Re-install your MBoard chipset drivers from the driver CD that shipped with the machine...
Re-boot.

 

[whs]

Maybe there are older drivers in the hidden devices that block. Open an elevated Command Prompt and type or paste:

SET DEVMGR_SHOW_NONPRESENT_DEVICES=1

then hit Enter. Then type:

devmgmt.msc

and hit Enter. Now you are in Device manager. Click on the View tab and go to Show hidden devices. Now you will see all the hidden USB ports. Uninstall all the drivers (also the ones where nothing is atttached) that you do not absolutely need and reboot. What you do with this operation is to delete all legacy drivers that might linger around and block things. It may be a long shot, but one never knows what is hidden on the system.