my webcams showing strange colors

[labibsharar]

i was cleaning my laptop yesterday. and my built in mini webcam got bumped by a coke can(very smally bumped without a lot of force). so now when i try to use face recognition it shows "unable to process bio metric data". when i try to call someone using Skype ,instead of my moving live picture, there are colors striped ,dark blue,red,pink,light green,light blue,yellow and white. my laptop details:M11x R2 Specs & Latest News | Alienware | The Verge
please find a solution quickly

 

[estXcrew]

What does it look like? This?

I'm afraid you damaged the lens if it looks like that.

 

[labibsharar]

no ,i attached a picture now

 

[estXcrew]

Looks like that small bump was big enough to completly brake your camera.. Im afraid there's no software fix for this, you'll probably be off with a new webcam.

Is there any visual damage if you look closely at the webcam?

 

[labibsharar]

No I don't see damage

 

[SandeepP]

i was cleaning my laptop yesterday. and my built in mini webcam got bumped by a coke can(very smally bumped without a lot of force). so now when i try to use face recognition it shows "unable to process bio metric data". when i try to call someone using Skype ,instead of my moving live picture, there are colors striped ,dark blue,red,pink,light green,light blue,yellow and white. my laptop details:M11x R2 Specs & Latest News | Alienware | The Verge
please find a solution quickly

Hi labibsharar,

It seems like webcam has been damaged and might require replacement. However, you can also check this link below which might be useful for you:

http://dell.to/12IaBRL

Keep us posted with the results so we can advise you further if required.

 

[labibsharar]

When I go to testmycam.com ,they detect the webcam but instead of the picture green color is shown

 

[SandeepP]

When I go to testmycam.com ,they detect the webcam but instead of the picture green color is shown

Hi labibsharar,

It seems webcam is damaged and requires replacement. If the system is under warranty then please contact me through a private message and provide me your service tag and contact information so I may access your system records.

And, if the system is out of warranty then you contact our Expired Warranty Support at the link below:

http://dell.to/12LmNBq

If you have any further queries please feel free to contact us.

 

[labibsharar]

Thanks for all the help