Need Help! My computer can't normally turn down!

[roy392003]

Hello there. My computer can not normally turn down. I have to push the power button to turn it off. When I use the mean>turn off. It will keep loading, I have been let it load for one day. Still loading. So everytime I have to push to turn it off. I tired to restore to early backup, But all backup is gone. I don't know why. Please help. Thanks!

 

[axe0]

Diagnostics Test

 System File Check

Please try following:

• Open an admin command prompt
• Copy/paste "sfc/scannow" (without quotes) and press enter

If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

Make a photo of the result and post it.