Need help on getting a external HDD to recognize on a PC!

[I WANT MY GIFS]

I sold my Western Digital My Book External Hard Drive to someone & they can't get it to work.

I used CCleaner to wipe the drive & tested it with 'Hard Disk Sentinel' before selling it & it checked out fine before I shipped it out.
Here is the test results of 'HD Sentinel' gave the HDD before I sent it

The buyer is saying his PC isn't recognizing the drive, under My Computers.
He claims to have tried, in Device manager, on updating the drivers & selected to uninstall & reinstall it, but say's it didn't do anything.

Also in the Device manager, he tried to make the Drive active or to select/change drive paths/letters, but those options are greyed out.


This is what it looks like in his Device & Printers page

right clicking & going into properties goes to this

When he right clicks on 'My Computer' & selects 'Manage',this is what it looks like

This is what it looks like when he opens Device Manager

Why won't the drive appear under his My Computer, even though it shows up under Device Manager & under Devices & Printers?

I been searching the past week on External Hard Drives not being recognized by PCs topics & every solution I told him to do hasn't worked.

 

[ThrashZone]

Hi,
Is this it ?
My Book - External Hard Drives
I would guess some security features are stopping access ?
How did you connect to it and how is the buyer ?

 

[I WANT MY GIFS]

Hi,
Is this it ?
My Book - External Hard Drives
I would guess some security features are stopping access ?
How did you connect to it and how is the buyer ?

It is an older model.
This one
WD Support / Installation / Legacy External / My Book Essential Edition

It worked fine when I had it. I used CCleaner to wipe the drive.
Tested it again & it asked to reformat the drive so I can use it. I did the quick format, then copied a single picture to the drive to see if it worked & it did. After that I shipped it.

It was a simple plug & play external hard drive. I have no idea why it isn't being recognized on the buyers PC.

 

[GokAy]

The buyer should try it on another PC and if it works then try to repair his own PC.

 

[ThrashZone]

Hi,
You might also ask them what security they have installed ?
Use Clean boot then connect the device,
http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html