Network 2 is not letting me connect to anything

[FancyWillow]

Looking at this thread posted about 4 years ago, I see that I'm not the only one having this problem. I'm trying to fix my parents' desktop computer and it can no longer get on the internet. I have a wired connection and in the network list, there is only the option of Network 2.

I noticed that I'm not the only one having this problem. Hopefully, someone has come up with a solution to this problem

 

[Gator]

Hello FancyWillow

Can you please post the information as requested in the following tutorial:
http://www.sevenforums.com/network-...ts-before-posting-your-networking-thread.html

 

[FancyWillow]

Sure! Sorry about that.

1. This is a wired connection issue

2. AT&T ISP

3. DSL connection

4. Modem is a Westell C90-610030-06
Router is a Linksys E3000

5. The antivirus program is Avast and there is also the default Windows firewall

6. ipconfig output is:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

Windows IP Configuration

Host Name . . . . . . . . . . . . : MININT-RLS8PMA
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : launchmodem.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : launchmodem.com
Description . . . . . . . . . . . : Intel(R) 82579LM Gigabit Network Connecti
on
Physical Address. . . . . . . . . : 18-03-73-AD-FF-29
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:db8:1::1098(Preferred)
Lease Obtained. . . . . . . . . . : Thursday, December 18, 2014 4:45:31 PM
Lease Expires . . . . . . . . . . : Friday, December 26, 2014 5:42:20 AM
Link-local IPv6 Address . . . . . : fe80::4dc0:a7ec:3874:802a%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.137(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, December 18, 2014 4:45:21 PM
Lease Expires . . . . . . . . . . : Friday, December 19, 2014 4:45:21 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 236454771
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-2E-07-0A-18-03-73-AD-FF-29

DNS Servers . . . . . . . . . . . : 192.168.1.254
192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.launchmodem.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : launchmodem.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:24:1a65:3f57:ff76(Preferred)
Link-local IPv6 Address . . . . . : fe80::24:1a65:3f57:ff76%12(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

 

[Gator]

Try changing your DNS servers to the server below

Primary DNS: 68.94.156.1
Secondary DNS: 68.94.157.1

http://www.sevenforums.com/tutorials/15037-dns-addressing-how-change-windows-7-a.html

 

[FancyWillow]

I apologize for the slow response. I changed the Primary and Secondary DNS to the suggested settings to no avail. I get a popup message saying that the Network Diagnostics tried to troubleshoot what the problem could be but the troubleshooter couldn't identify the problem. Is there any other information you need that might help clarify the issue?

 

[2xg]

Hi there,

If I may jump in.... just wondering if there are 2 different Routers in the network - you have 192.168.1.X and 192.168.0.X?

DNS Servers . . . . . . . . . . . : 192.168.1.254
192.168.0.1

 

[FancyWillow]

Only one router

 

[2xg]

Thanks for your reply....Please verify that all ethernet cables are plugged in to the correct ports? From the AT&T modem, the ethernet cable has to be plugged in to the router's Internet or WAN port then the other LAN or Ethernet ports are for the computers/printers to be plugged in.

Also, please power cycle the devices by following this Tutorial.

 

[FancyWillow]

Done, but still am showing the same "Network 2" for my network options.