Solved Network adapter not accepting drivers

[AlterForm]

I just upgraded my motherboard to a Gigabyte z170x-ud3. I cannot get it to connect via ethernet to my network (and thus the internet beyond that). This is an existing Windows 7 install.

• I have run the driver installation disk included with the motherboard. When it attempts to install the PRO/100 drivers it complains "Cannot install driveres. No Intel(R) Adapters are present in this computer"
• In the Device Manager, it reports my adapter as a generic "Ethernet Controller" and says no drivers are installed.
• Letting windows "Search automatically for updated driver software" fails, it finds driver software "Intel(R) Ethernet Connection (2) 1219-V" but reports "A device attached to the system is not functioning"
• I let the driver update scan the driver disk for software, it reports the same thing.
• I had a standalone installer (PROsetup.exe?) from Intel's website that I misplaced and can't remember what it said, but it also failed.
• msinfo32 reports no Problem Devices
• I attached my dxdiag report to this post

And the most frustrating/encouraging part of it all, I was able to boot to an Ubuntu LiveUSB and the network adapter worked just fine there. So AFAICT this is not a hardware problem.

 

[torchwood]

Hi Alterform,
try this one
https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapters-Connections-CD?product=70831

roy

 

[AlterForm]

Same result. "Cannot install drivers. No Intel(R) Adapters are present in this computer."

 

[derekimo]

Have you tried installing or reinstalling the chipset driver?

GIGABYTE - Motherboard - Socket 1151 - GA-Z170X-UD3 (rev. 1.0)



Then the driver from Gigabyte,



I see odd outputs in the drivers, some say installed and some have nothing, you said this was an existing install, did you just move the HDD on to the new board?

 

[AlterForm]

No luck with those either, derekimo.

Yes, I moved the hard drive to the new board as-is.

 

[derekimo]

Yes, I moved the hard drive to the new board as-is.

I'm pretty sure that's your problem, we have this tutorial that might help,

http://www.sevenforums.com/tutorials/292068-make-windows-7-bootable-after-motherboard-swap.html

I know the title says bootable but I think you might want to try using that tool and choosing this option at step 5,



I thought you had a bunch of weird entries in your dxdiag, you have some from the old and some from the new.

There is a method to do what you did but you have to prepare for it ahead of time,

http://www.sevenforums.com/tutorials/135077-windows-7-installation-transfer-new-computer.html

 

[AlterForm]

Yes, I moved the hard drive to the new board as-is.

I'm pretty sure that's your problem, we have this tutorial that might help,

http://www.sevenforums.com/tutorials/292068-make-windows-7-bootable-after-motherboard-swap.html

I know the title says bootable but I think you might want to try using that tool and choosing this option at step 5,

View attachment 389634

I thought you had a bunch of weird entries in your dxdiag, you have some from the old and some from the new.

There is a method to do what you did but you have to prepare for it ahead of time,

http://www.sevenforums.com/tutorials/135077-windows-7-installation-transfer-new-computer.html

Interesting; I had no idea that would be necessary.

That utility unfortunately does not seem to have fixed the problem. Since it seems that a fresh install should not have problems, I'm going to use some free space on my disk to test a fresh Windows 7 install. I'll report back with the results and if it looks good I can figure out what I need to back up before doing a full wipe+reinstall.

 

[derekimo]

Yeah, your OS is setup and running on hardware specific drivers, you can't just change hardware and expect everything to be perfect.

Especially the motherboard, you were lucky because you can apparently boot and run your OS, some don't even get that.

That's what I would do, just clean install and be done with it.

Let us know how it goes.

 

[torchwood]

might just be its not connected properly try reseating it.

Roy

 

[tommyg562000]

I highly recommend upgrading to Windows 10.

 

[AlterForm]

Update:

All's well after clean-ish install of Windows. There was an extra step involved though.

Windows 7's installer is apparently incompatible with the newer USB chipset on the Gigabyte board. I had to grab the Windows USB Installation Tool from GB's website to inject the proper drivers onto my install USB. (I actually tried Intel's utility first, but it failed to modify the USB)

Also, Windows was kind enough to drop all my files from the old install into a backup folder on the same drive (so, not a perfectly-clean freshly-formatted install). Spending an hour backing up a few things of value beforehand was definitely worth the peace of mind, though.

I highly recommend upgrading to Windows 10.

That's the plan, actually. Once I have W7 stable again I'll be making the jump to W10.



Thanks again for the help, especially derekimo for nailing the problem.

 

[derekimo]

Glad you got it sorted, you're welcome.